Hi @mike0621
It seems there’s an issue with connecting to your SMTP server. The error indicates a connection timeout, which could be caused by a few different factors. Here are some steps you can take to resolve this issue:
Check your firewall settings: Ensure your server’s firewall isn’t blocking the connection to your SMTP server. You may need to contact your hosting provider to ensure the ports are open and not blocked by any security measures.
Test your SMTP server: You can use an external SMTP testing tool, such as MX Toolbox (https://mxtoolbox.com/diagnostic.aspx), to verify if your SMTP server is reachable and functioning correctly.
Update your plugins and WordPress: Ensure that your WooCommerce plugin, other plugins, and WordPress are all up to date. Outdated versions may cause compatibility issues or conflicts that could affect the email functionality.
SMTP plugin: If you’re using an SMTP plugin to handle your email sending, make sure it’s configured correctly and compatible with your current WooCommerce and WordPress versions. You may also want to try disabling the plugin temporarily to see if that resolves the issue.
Contact Hosting provider: If none of the above steps resolve the issue, you may need to contact your hosting provider for further assistance. They may have additional information or solutions regarding the connection timeout error.
Additionally, here is a helpful Email Sending FAQ and troubleshooting guide from WooCommerce that you might find useful: https://www.ads-software.com/support/topic/email-sending-faq-troubleshooting/.
I hope these suggestions help you resolve the issue with your confirmation emails. Thanks!
