Woocommerce Error

  • Resolved rog11

    (@rog11)


    3 years, 9 months ago

    I just got this error message on email:

    En este caso, WordPress ha detectado un error con uno de tus plugins, woocommerce.

Primero, visita tu web (https://posdataboutiquefloral.com/) y comprueba si hay algún problema visible. A continuación, visita la página donde ha sido detectado el error (https://posdataboutiquefloral.com/wp-admin/admin-ajax.php) y comprueba si hay algún problema visible.

Por favor, ponte en contacto con tu alojamiento para que te ayude a investigar más a fondo este problema.

Si tu sitio parece roto y no puedes acceder a tu escritorio con normalidad, ahora WordPress tiene un ?modo de recuperación? especial. Este te permite acceder de forma segura a tu escritorio e investigar más a fondo.

https://posdataboutiquefloral.com/wp-login.php?action=enter_recovery_mode&rm_token=t5ypdPdHrxO7Hq1bEvrzUP&rm_key=HgXZqTR2IsUceZJvS6qnHO

Para mantener tu sitio seguro, este enlace caducará en 1 día. Sin embargo, no te preocupes por esto: recibirás por correo electrónico un nuevo enlace si el error ocurre de nuevo después de que caduque.

Cuando busques ayuda para este problema, es posible que se te pida la siguiente información:
WordPress versión 5.7.1
Tema actual: CleanSkin Child (versión 1.0)
Plugin actual:  (versión )
PHP versión 7.2.34

Detalles del error
==================
Se ha producido un error del tipo E_ERROR en la línea 214 del archivo /home/posdata/public_html/wp-content/plugins/woocommerce/includes/class-wc-install.php. Mensaje de error: Uncaught Error: Class 'WC_Notes_Run_Db_Update' not found in /home/posdata/public_html/wp-content/plugins/woocommerce/includes/class-wc-install.php:214
Stack trace:
#0 /home/posdata/public_html/wp-includes/class-wp-hook.php(292): WC_Install::wc_admin_db_update_notice('')
#1 /home/posdata/public_html/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters(NULL, Array)
#2 /home/posdata/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
#3 /home/posdata/public_html/wp-admin/admin-ajax.php(45): do_action('admin_init')
#4 {main}
  thrown

    Any idea how to solve it? it says the error is woocommerce

Viewing 4 replies - 1 through 4 (of 4 total)
  • Mirko P.

    (@rainfallnixfig)

    Hi @rog11,

    It seems there was an error during the WooCommerce update. Could you please try to update to the latest WooCommerce version 5.3.0 and see if the system no longer displays that error?

    There is more information on updating WooCommerce here: https://docs.woocommerce.com/document/how-to-update-woocommerce/.

    If that doesn’t resolve the issue provide us a copy of your System Status for further investigation:

    • System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Thanks!

    Thread Starter rog11

    (@rog11)

    Thank you!
    Here is the report:

    
### WordPress Environment ###

WordPress address (URL): https://posdataboutiquefloral.com
Site address (URL): https://posdataboutiquefloral.com
WC Version: 5.2.2
REST API Version: ? 5.2.2
WC Blocks Version: ? 4.7.2
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.1.5
Log Directory Writable: ?
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: es_ES
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.16
PHP Post Max Size: 512 MB
PHP Time Limit: 600
PHP Max Input Vars: 1000
cURL Version: 7.74.0
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.28-MariaDB-cll-lve
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.2.2
WC Database Prefix: wp37_
Tama?o total de la base de datos: 36.47MB
Tama?o de los datos de la base de datos: 32.88MB
Tama?o del índice de la base de datos: 3.59MB
wp37_woocommerce_sessions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp37_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp37_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp37_woocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp37_woocommerce_order_items: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp37_woocommerce_order_itemmeta: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB
wp37_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp37_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp37_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp37_woocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp37_woocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp37_woocommerce_payment_tokens: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp37_woocommerce_payment_tokenmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp37_woocommerce_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp37_actionscheduler_actions: Datos: 0.03MB + índice: 0.11MB + Motor InnoDB
wp37_actionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp37_actionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp37_actionscheduler_logs: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp37_commentmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp37_comments: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
wp37_eg_grids: Datos: 0.09MB + índice: 0.02MB + Motor InnoDB
wp37_eg_item_elements: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp37_eg_item_skins: Datos: 2.52MB + índice: 0.03MB + Motor InnoDB
wp37_eg_navigation_skins: Datos: 0.30MB + índice: 0.02MB + Motor InnoDB
wp37_links: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp37_mo_openid_linked_user: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp37_options: Datos: 4.34MB + índice: 0.13MB + Motor InnoDB
wp37_postmeta: Datos: 18.48MB + índice: 1.88MB + Motor InnoDB
wp37_posts: Datos: 5.44MB + índice: 0.20MB + Motor InnoDB
wp37_revslider_css: Datos: 0.13MB + índice: 0.00MB + Motor InnoDB
wp37_revslider_css_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp37_revslider_layer_animations: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp37_revslider_layer_animations_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp37_revslider_navigations: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp37_revslider_navigations_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp37_revslider_sliders: Datos: 0.09MB + índice: 0.00MB + Motor InnoDB
wp37_revslider_sliders_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp37_revslider_slides: Datos: 0.23MB + índice: 0.00MB + Motor InnoDB
wp37_revslider_slides_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp37_revslider_static_slides: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp37_revslider_static_slides_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp37_smush_dir_images: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp37_termmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp37_terms: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp37_term_relationships: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp37_term_taxonomy: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp37_usermeta: Datos: 0.05MB + índice: 0.03MB + Motor InnoDB
wp37_users: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp37_wcpdf_invoice_number: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp37_wc_admin_notes: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp37_wc_admin_note_actions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp37_wc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp37_wc_customer_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp37_wc_download_log: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp37_wc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp37_wc_order_product_lookup: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp37_wc_order_stats: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp37_wc_order_tax_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp37_wc_product_meta_lookup: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
wp37_wc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp37_wc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp37_wc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp37_wpgdprc_consents: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp37_wpgdprc_log: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp37_yith_wapo_groups: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp37_yith_wapo_types: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp37_yith_wccl_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp37_yith_ywpar_points_log: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB

### Post Type Counts ###

attachment: 169
booked_appointments: 8
cpt_layouts: 2
cpt_services: 8
cpt_team: 4
cpt_testimonials: 4
custom_css: 1
elementor_library: 2
gift_card: 1
mc4wp-form: 1
nav_menu_item: 43
page: 30
post: 25
product: 19
product_variation: 3
revision: 612
shop_order: 24
szbdzones: 4
wa-order-numbers: 1
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (22) ###

Contact Form 7: por Takayuki Miyoshi – 5.4.1
Elementor: por Elementor.com – 3.2.3
Essential Grid: por ThemePunch – 3.0.11
WPBakery Page Builder: por Michael M - WPBakery.com – 6.5.0
Loco Translate: por Tim Whitlock – 2.5.2
OneClick Chat to Order: por Walter Pinem – 1.0.4.1
Really Simple SSL: por Really Simple Plugins – 4.0.14
Slider Revolution: por ThemePunch – 6.3.6
Shipping Zones by Drawing for WooCommerce: por Arosoft.se – 2.5.4
ThemeREX Addons: por ThemeREX – 1.6.48.2
ThemeREX Updater: por ThemeREX – 1.5.3
Vex Soluciones Linkser Gateway: por vex soluciones – 1.0.0
Checkout Field Editor for WooCommerce: por ThemeHigh – 1.4.8
Custom Add to Cart Button Label and Link: por Coder426 – 1.5.5
WooCommerce PDF Invoices & Packing Slips: por Ewout Fernhout – 2.8.3
WooCommerce: por Automattic – 5.2.2 (la actualización a la versión 5.3.0 está disponible)
WordPress Importer: por wordpressdotorg – 0.7
WP GDPR Compliance: por Van Ons – 1.5.6
Smush: por WPMU DEV – 3.8.4
YITH WooCommerce Gift Cards: por YITH – 2.0.13
YITH WooCommerce Points and Rewards: por YITH – 1.5.5
YITH WooCommerce Product Add-Ons: por YITH – 1.5.37

### Inactive Plugins (4) ###

Essential Addons for Elementor: por WPDeveloper – 4.6.6
MC4WP: Mailchimp for WordPress: por ibericode – 4.8.3
Premium Addons for Elementor: por Leap13 – 4.3.2
Sg Checkout Location Picker for WooCommerce: por Sevengits – 1.0.6

### Must Use Plugins (1) ###

Elementor Safe Mode: por Elementor.com – 1.0.0

### Settings ###

API Enabled: ?
Force SSL: –
Currency: BOB (Bs.)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
gift-card (gift-card)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Base de la tienda: #11 - /?page_id=11
Carrito: #787 - /?page_id=787
Finalizar compra: #789 - /?page_id=789
Mi cuenta: #3830 - /?page_id=3830
Términos y condiciones: ? Página sin definir

### Theme ###

Name: CleanSkin Child
Version: 1.0
Author URL: https://ancorathemes.com/
Child Theme: ?
Parent Theme Name: CleanSkin
Parent Theme Version: 1.3.0
Parent Theme Author URL: https://ancorathemes.com/
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Completo: 55
Oldest: 2021-04-22 14:49:00 +0000
Newest: 2021-05-13 20:50:55 +0000

### Status report information ###

Generated at: 2021-05-14 17:35:58 +00:00
    Mirko P.

    (@rainfallnixfig)

    Hi there,

    Thanks for sharing the System Status.

    It looks like code from another plugin or the theme activated only on your particular site is causing this behavior.

    To see if that is the case, we’d suggest carrying out a conflict test on your site by disabling all other plugins aside from WooCommerce along with switching to a theme like Storefront.

    This will help with trying to and locate what plugin you have installed which could possibly be causing this behavior. You could also use a free plugin called Health Check and Troubleshooting (https://www.ads-software.com/plugins/health-check/) to carry out such testing.

    When in Troubleshooting mode all plugins will be deactivated and only the admin of the site carrying out the troubleshooting would see those changes. Any customers visiting the site would see no changes at all.

    Once you have disabled all other plugins and switched theme, if the behavior is resolved, you can then enable your theme first and each plugin one by one and testing after each one is enabled, until the behavior returns to locate the culprit.

    To know more about conflict testing see this guide: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    I would also advise updating WooCommerce to the latest version (5.3.0). Make sure you have a full backup in place of your site and database before making any changes. You could consider using a service like Jetpack (https://jetpack.com/support/backup/). If something goes wrong after installing the plugin, it’s nice to know that you can restore your site to the previous state.

    Thanks!

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @rog11,

    We’ve not heard back from you in a while, so I’ll go ahead and mark this thread as resolved. Hopefully, the above info was helpful and you were able to find a solution to the issue.

    If you have further questions, please feel free to create a new thread.

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
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