Woocommerce “Error procesando el pedido…” iOS issue

Hi @lalocom

Thanks for reaching out!

I tested this on my iPad Air iOS 15.6 as well as on my desktop PC using Mozilla Firefox, both in the Spanish language, and produced the error message above.

Image Link: https://snipboard.io/TSKDLm.jpg

I’d like to understand your site properly, can you please share your System Status Report, that will help us further troubleshoot.

You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Hi @xue28 , thanks for your message.

The error message you have found is exactly the same message I get when I try to make an order from an iOS system. However, in my case, the error is not showing when the language is set to Spanish.

Please find below the System Status Report.

### WordPress Environment ###

WC Version: 6.8.2
REST API Version: ? 6.8.2
WC Blocks Version: ? 8.0.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: es_ES
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.30
PHP Post Max Size: 128 MB
PHP Time Limit: 30
PHP Max Input Vars: 10000
cURL Version: 7.85.0
OpenSSL/1.1.1q

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.36-MariaDB
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.8.2
WC Database Prefix: wp_
Tama?o total de la base de datos: 60.90MB
Tama?o de los datos de la base de datos: 57.25MB
Tama?o del índice de la base de datos: 3.65MB
wp_woocommerce_sessions: Datos: 0.06MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_woocommerce_order_items: Datos: 0.05MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_order_itemmeta: Datos: 0.27MB + índice: 0.19MB + Motor InnoDB
wp_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_woocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_woocommerce_payment_tokens: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_payment_tokenmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_actionscheduler_actions: Datos: 0.06MB + índice: 0.11MB + Motor InnoDB
wp_actionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_actionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_actionscheduler_logs: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB
wp_cli_cookie_scan: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_cli_cookie_scan_categories: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_cli_cookie_scan_cookies: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_cli_cookie_scan_url: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_cli_scripts: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_commentmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_comments: Datos: 0.05MB + índice: 0.09MB + Motor InnoDB
wp_e_events: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_e_notes: Datos: 0.02MB + índice: 0.17MB + Motor InnoDB
wp_e_notes_users_relations: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_e_submissions: Datos: 0.02MB + índice: 0.27MB + Motor InnoDB
wp_e_submissions_actions_log: Datos: 0.02MB + índice: 0.11MB + Motor InnoDB
wp_e_submissions_values: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_gdpr_cc_options: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_imagify_files: Datos: 0.02MB + índice: 0.08MB + Motor InnoDB
wp_imagify_folders: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_links: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_mailerlite_checkouts: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_ml_data: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_options: Datos: 8.52MB + índice: 0.14MB + Motor InnoDB
wp_packlink_entity: Datos: 1.52MB + índice: 0.00MB + Motor InnoDB
wp_postmeta: Datos: 35.52MB + índice: 0.70MB + Motor InnoDB
wp_posts: Datos: 9.52MB + índice: 0.22MB + Motor InnoDB
wp_termmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_terms: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_term_relationships: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_term_taxonomy: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_usermeta: Datos: 0.16MB + índice: 0.11MB + Motor InnoDB
wp_users: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_wcpdf_invoice_number: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wc_admin_notes: Datos: 0.05MB + índice: 0.00MB + Motor InnoDB
wp_wc_admin_note_actions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wc_customer_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_download_log: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_order_product_lookup: Datos: 0.05MB + índice: 0.06MB + Motor InnoDB
wp_wc_order_stats: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_wc_order_tax_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_product_attributes_lookup: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_product_download_directories: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_product_meta_lookup: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
wp_wc_rate_limits: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_yoast_indexable: Datos: 0.23MB + índice: 0.09MB + Motor InnoDB
wp_yoast_indexable_hierarchy: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_yoast_migrations: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_yoast_primary_term: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_yoast_seo_links: Datos: 0.05MB + índice: 0.03MB + Motor InnoDB

### Post Type Counts ###

attachment: 135
cartflows_step: 2
cookielawinfo: 6
custom_css: 6
elementor_library: 16
nav_menu_item: 21
oembed_cache: 8
page: 20
post: 2
product: 46
product_variation: 37
revision: 676
shipping_package: 5
shop_coupon: 1
shop_order: 63
shop_order_refund: 1
tablepress_table: 2
wc_afrsm: 1
wc_afrsm_zone: 1
wp_global_styles: 1
wpcode: 5

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (23) ###

Pixel Manager for WooCommerce: por SweetCode – 1.20.2
Astra Pro: por Brainstorm Force – 3.9.2
Plantillas de inicio: por Brainstorm Force – 3.1.15
BackWPup: por Inpsyde GmbH – 3.10.0
Elementor Pro: por Elementor.com – 3.7.4
Elementor: por Elementor.com – 3.7.4
Flexible Shipping: por Octolize – 4.14.0
GDPR Cookie Compliance: por Moove Agency – 4.8.12
Easy HTTPS (SSL) Redirection: por Tips and Tricks HQ – 1.9.1
Imagify: por Imagify - Optimize Images & Convert WebP – 2.0
WPCode - Insert Headers, Footers, and Code Snippets: por WPCode – 2.0.2
Limit Login Attempts Reloaded: por Limit Login Attempts Reloaded – 2.25.5
Packlink PRO Shipping: por Packlink Shipping SL – 3.2.10
Redsys WooCommerce: por Redsys – 3.3.0
TablePress: por Tobias B?thge – 1.14
Checkout Field Editor for WooCommerce: por ThemeHigh – 1.7.2
MailerLite - Integración con WooCommerce: por MailerLite – 1.7.7
Advanced Order Export For WooCommerce: por AlgolPlus – 3.3.2
Product Feed PRO for WooCommerce: por AdTribes.io – 11.8.7
WooCommerce Advanced Shipping Packages: por Jeroen Sormani – 1.1.9
WooCommerce PDF Invoices & Packing Slips: por WP Overnight – 3.1.0
WooCommerce: por Automattic – 6.8.2 (la actualización a la versión 6.9.2 está disponible)
Yoast SEO: por Equipo Yoast – 19.6.1

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Base de la tienda: #401 - /shop/
Carrito: #97 - /cart/
Finalizar compra: #98 - /checkout/
Mi cuenta: #99 - /mi-cuenta/
Términos y condiciones: #5387 - /condiciones-de-compra/

### Theme ###

Name: Astra Child
Version: 1.0.0
Author URL: https://wpastra.com/about/
Child Theme: ?
Parent Theme Name: Astra
Parent Theme Version: 3.9.2
Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-09-17 19:18:28 +02:00
Options: ?
Notes: 72
Onboarding: completed

### Action Scheduler ###

Completo: 145
Oldest: 2022-08-17 19:46:13 +0200
Newest: 2022-09-17 09:54:28 +0200

Pendiente: 1
Oldest: 2022-09-17 21:27:22 +0200
Newest: 2022-09-17 21:27:22 +0200

### Status report information ###

Generated at: 2022-09-17 09:54:31 +02:00

And here the fatal error logs

2022-08-20T02:00:57+00:00 CRITICAL require(): Failed opening required '/home/ldsinrav/public_html/wp-content/plugins/woocommerce/src/Admin/RemoteInboxNotifications/RemoteInboxNotificationsEngine.php' (include_path='/home/ldsinrav/public_html/wp-content/plugins/backwpup/vendor/pear/archive_tar:/home/ldsinrav/public_html/wp-content/plugins/backwpup/vendor/pear/console_getopt:/home/ldsinrav/public_html/wp-content/plugins/backwpup/vendor/pear/pear-core-minimal/src:/home/ldsinrav/public_html/wp-content/plugins/backwpup/vendor/pear/pear_exception:.:/opt/cpanel/ea-php74/root/usr/share/pear') en /home/ldsinrav/public_html/wp-content/plugins/woocommerce/vendor/jetpack-autoloader/class-php-autoloader.php en la línea 87

2022-08-20T02:00:57+00:00 CRITICAL require(): Failed opening required '/home/ldsinrav/public_html/wp-content/plugins/woocommerce/src/Internal/ProductDownloads/ApprovedDirectories/Synchronize.php' (include_path='/home/ldsinrav/public_html/wp-content/plugins/backwpup/vendor/pear/archive_tar:/home/ldsinrav/public_html/wp-content/plugins/backwpup/vendor/pear/console_getopt:/home/ldsinrav/public_html/wp-content/plugins/backwpup/vendor/pear/pear-core-minimal/src:/home/ldsinrav/public_html/wp-content/plugins/backwpup/vendor/pear/pear_exception:.:/opt/cpanel/ea-php74/root/usr/share/pear') en /home/ldsinrav/public_html/wp-content/plugins/woocommerce/vendor/jetpack-autoloader/class-php-autoloader.php en la línea 87

2022-08-20T02:00:57+00:00 CRITICAL require(): Failed opening required '/home/ldsinrav/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/build/reviews-frontend.asset.php' (include_path='/home/ldsinrav/public_html/wp-content/plugins/backwpup/vendor/pear/archive_tar:/home/ldsinrav/public_html/wp-content/plugins/backwpup/vendor/pear/console_getopt:/home/ldsinrav/public_html/wp-content/plugins/backwpup/vendor/pear/pear-core-minimal/src:/home/ldsinrav/public_html/wp-content/plugins/backwpup/vendor/pear/pear_exception:.:/opt/cpanel/ea-php74/root/usr/share/pear') en /home/ldsinrav/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/Assets/Api.php en la línea 97

2022-08-20T02:00:57+00:00 CRITICAL Uncaught Error: Class 'Elementor\Widget_html' not found in /home/ldsinrav/public_html/wp-content/plugins/elementor/includes/managers/widgets.php:88
Stack trace:
#0 /home/ldsinrav/public_html/wp-content/plugins/elementor/includes/managers/widgets.php(310): Elementor\Widgets_Manager->init_widgets()
#1 /home/ldsinrav/public_html/wp-content/plugins/elementor/includes/elements/column.php(1044): Elementor\Widgets_Manager->get_widget_types('theme-site-logo')
#2 /home/ldsinrav/public_html/wp-content/plugins/elementor/includes/base/element-base.php(847): Elementor\Element_Column->_get_default_child_type(Array)
#3 /home/ldsinrav/public_html/wp-content/plugins/elementor/includes/base/element-base.php(338): Elementor\Element_Base->get_child_type(Array)
#4 /home/ldsinrav/public_html/wp-content/plugins/elementor/includes/base/element-base.php(892): Elementor\Element_Base->add_child(Array)
#5 /home/ldsinrav/public_html/wp-content/plugins/elementor/includes/base/element-base.php(298): Elementor\Element_Base->init_children()
 en /home/ldsinrav/public_html/wp-content/plugins/elementor/includes/managers/widgets.php en la línea 88

2022-08-20T02:00:57+00:00 CRITICAL Uncaught Error: Class 'Elementor\Widget_html' not found in /home/ldsinrav/public_html/wp-content/plugins/elementor/includes/managers/widgets.php:88
Stack trace:
#0 /home/ldsinrav/public_html/wp-content/plugins/elementor/includes/managers/widgets.php(310): Elementor\Widgets_Manager->init_widgets()
#1 /home/ldsinrav/public_html/wp-content/plugins/elementor/includes/elements/column.php(1044): Elementor\Widgets_Manager->get_widget_types('theme-site-logo')
#2 /home/ldsinrav/public_html/wp-content/plugins/elementor/includes/base/element-base.php(847): Elementor\Element_Column->_get_default_child_type(Array)
#3 /home/ldsinrav/public_html/wp-content/plugins/elementor/includes/base/element-base.php(338): Elementor\Element_Base->get_child_type(Array)
#4 /home/ldsinrav/public_html/wp-content/plugins/elementor/includes/base/element-base.php(892): Elementor\Element_Base->add_child(Array)
#5 /home/ldsinrav/public_html/wp-content/plugins/elementor/includes/base/element-base.php(298): Elementor\Element_Base->init_children()
 en /home/ldsinrav/public_html/wp-content/plugins/elementor/includes/managers/widgets.php en la línea 88

2022-08-20T02:00:57+00:00 CRITICAL Uncaught Error: Class 'Elementor\Widget_menu_anchor' not found in /home/ldsinrav/public_html/wp-content/plugins/elementor/includes/managers/widgets.php:88
Stack trace:
#0 /home/ldsinrav/public_html/wp-content/plugins/elementor/includes/managers/widgets.php(310): Elementor\Widgets_Manager->init_widgets()
#1 /home/ldsinrav/public_html/wp-content/plugins/elementor/includes/elements/column.php(1044): Elementor\Widgets_Manager->get_widget_types('heading')
#2 /home/ldsinrav/public_html/wp-content/plugins/elementor/includes/base/element-base.php(847): Elementor\Element_Column->_get_default_child_type(Array)
#3 /home/ldsinrav/public_html/wp-content/plugins/elementor/includes/base/element-base.php(338): Elementor\Element_Base->get_child_type(Array)
#4 /home/ldsinrav/public_html/wp-content/plugins/elementor/includes/base/element-base.php(892): Elementor\Element_Base->add_child(Array)
#5 /home/ldsinrav/public_html/wp-content/plugins/elementor/includes/base/element-base.php(298): Elementor\Element_Base->init_children()
# en /home/ldsinrav/public_html/wp-content/plugins/elementor/includes/managers/widgets.php en la línea 88

2022-08-20T02:00:57+00:00 CRITICAL require_once(): Failed opening required '/home/ldsinrav/public_html/wp-content/plugins/imagify/inc/functions/common.php' (include_path='.:/opt/cpanel/ea-php74/root/usr/share/pear') en /home/ldsinrav/public_html/wp-content/plugins/imagify/inc/classes/class-imagify-plugin.php en la línea 113

Hi @lalocom

Thanks for sharing the System Status Report and the error logs.

The errors are all coming from Elementor, so we recommend getting in touch with Elementor support in this regard, since they’d be more familiar with how it works than we would be.

You can reach out at: https://elementor.com/support/

You can also search in this forum a fix for your issue:
https://forum.elementor.com/fixing-common-issues-33/index2.html

* Elementor is a third-party plugin, which limits us from being able to provide support for it.

Hi Margaret,

Thank you very much for your complete reply. I will get in touch with Elementor Support. However, I see these errors are coming from a month ago, so they maybe have already been fixed by the last plugin updates. Do you think the subject issue is coming from these errors?

Thank you,
Lalo

Hi there,

I realized the log error register is updating for each day a new error is coming. So I have sent you the first available (that is not the most recent one).

This is the most recent one:

2022-09-13T11:40:47+00:00 DEBUG URL order key: wc_order_AWJCWf5uRndzZ

Please advice.

Thank you,
Lalo

Hi @lalocom

I see these errors are coming from a month ago, so they maybe have already been fixed by the last plugin updates. Do you think the subject issue is coming from these errors?

It doesn’t seem so, but please make sure to update to the latest version to see if that makes a difference.

Thanks

Hi Margaret,

It doesn’t seem so, but please make sure to update to the latest version to see if that makes a difference.

I have updated all plugins to the latest versions and the error is still there.

Thank you,
Lalo

Hi Margaret,

I finally found the solution to the problem.

I was trying to give access to my admin WP account to an elementor support staff that wasn’t able to login into my WP backend. My hosting provider has rules for WP admins that don’t allow people to log in if they don’t have one of the official languages from Spain installed on their browser (as was the case of this person). So chatting with my hosting support I find out they also have these kinds of rules for people trying to fill up a form in our woocommerce store (like the checkout!!).

I have disabled these rules and now the orders can be completed (at least from the test I have done).

Could I ask you to try again to complete an order from my site so we can be sure the issue is gone?

Thank you,
Lalo