WooCommerce – Error processing checkout. Please try again.

  • About 30 minutes after installing and launching the plugin, the error “WooCommerce – Error processing checkout. Please try again.” occurs when placing an order. The order is added to the list of orders, but the customer cannot go to the order summary. After deactivating and reactivating the plugin, the problem reappears after about 30 minutes. In the Woocomerce logs I see the following error “WARNING Customer Utilities: Could not find a customer ID.”

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  • Thread Starter mateuszsurma

    (@mateuszsurma)

    More from logs

    2023-09-07T10:46:20+00:00 WARNING Customer Utilities: Could not find a customer ID. Context: { “order”: { “customer_id”: null }, “id”: 187780, “order_number”: “187780”, “billing_email”: “[cut out]”, “source”: “activecampaign-for-woocommerce”, “version”: “2.4.3”, “request_id”: “ac_woocommerce_64f9a9fab6b1d1.01210677” }

    Plugin Author ActiveCampaign

    (@acteamintegrations)

    That means that it was unable to find the customer ID for the order. That shouldn’t be a reason for the customer to experience an error with the checkout. Do you have anything in our error logs or fatal error logs? We’ll look further into what could be happening here.

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