Product Add-Ons Not Showing on Frontend

  • Resolved E. Fitzpatrick

    (@e-fitzpatrick)


    9 years, 7 months ago

    This has been cross posted on StackOverflow and the WordPress Stack Exchange

    The agency I work for purchased the Product Add-Ons plugin from WooThemes yesterday for use on a client’s website.

    Upon installing and activating the plugin, I cannot get it to display on the product pages.

    The plugin works in terms of adding the Add-Ons in the backend, however I am unable to get it to display in the frontend.

    I have added different tiers to the Add-Ons, for testing purposes, however that has delivered no successful results.

    I have been trying to rectify the issue, however I have had no such luck. I have read through the documentation, however I still cannot seem to rectify the problem.

    Epson WorkForce DS-30 Add-On Information Screenshot: https://i.imgur.com/3xVSpYE.jpg
    Epson WorkForce DS-30 Product page Screenshot: https://i.imgur.com/Sc9dCE3.jpg

    I have since populated all applicable products with the add-on information, and the product pages are still coming up without them (see screenshots above).

    I have contacted the WooThemes support team directly, and as of yet have had no response. As far as I am aware, it has not been forwarded onto a specialist ninja as of yet and the client is getting rather impatient with the website not going live, and frankly I don’t blame them. Unfortunately, I don’t seem to be able to rectify the issue so I hand over to you.

    I would appreciate any help you guys could provide.

    https://www.ads-software.com/plugins/woocommerce/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    The agency I work for purchased the Product Add-Ons plugin from WooThemes yesterday for use on a client’s website.

    For pro or commercial product support please contact the author directly on their site.

    https://support.woothemes.com/hc/

    As the author is aware, commercial products are not supported in these forums. As you are their customer I am sure they will have no problem supporting you there.

    Thread Starter E. Fitzpatrick

    (@e-fitzpatrick)

    For pro or commercial product support please contact the author directly on their site.

    https://support.woothemes.com/hc/

    As the author is aware, commercial products are not supported in these forums. As you are their customer I am sure they will have no problem supporting you there.

    Thank you Jan. Although the topic says “yesterday”, it was infact purchased 2-3 days ago. I only posted it here to try and increase the chance of receiving help quickly as the client is desperate to get the site live i.e. today/tomorrow.

    I shall attempt to contact them again directly.

    Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    Hello,
    can you please post your ticket number on WooThemes.com?

    I can’t find any ticket using your www.ads-software.com username.

    Thanks! Have a good day

    Thread Starter E. Fitzpatrick

    (@e-fitzpatrick)

    can you please post your ticket number on WooThemes.com

    I’m presuming you mean to post my ticket number here?

    The WooThemes request was submitted under the agency username, and this particular support question is referring to ticket #323417.

    Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    Thanks, i’m on it!

Viewing 5 replies - 1 through 5 (of 5 total)
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