Woocommerce filters not working

Hi @nielskrikken,

Thanks for trying to conflict test by disabling all plugins apart from WooCommerce.

Just to be thorough, you’ll want to do a conflict test, which also involves switching to a default WP theme and then disabling your plugins.
You’ll find more details in this guide: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

If this test still does not bring something up, could you please share a copy of your site’s System Status?
You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support” then paste it here.

Thanks.

HI,

Thank you for your reply,

i’ve tried the conflicts test but without any result.

status report:

### WordPress Environment ###

WordPress address (URL): https://jurgenlangezaalconcept.nl
Site address (URL): https://jurgenlangezaalconcept.nl
WC Version: 5.5.2
REST API Version: ? 5.5.2
WC Blocks Version: ? 5.3.3
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.4.4
Log Directory Writable: ?
WP Version: ? 5.6.4 - Er is een nieuwere versie van WordPress beschikbaar (5.8)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: nl_NL
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.28
PHP Post Max Size: 64 MB
PHP Time Limit: 300
PHP Max Input Vars: 3000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.19-MariaDB-log-cll-lve
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.5.2
WC Database Prefix: wp_
Totale databasegrootte: 283.29MB
Database datagrootte: 174.84MB
Database index grootte: 108.45MB
wp_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.38MB + Index: 0.13MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 2.52MB + Index: 4.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 14.52MB + Index: 18.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 10.52MB + Index: 10.02MB + Engine InnoDB
wp_as3cf_items: Data: 0.22MB + Index: 0.33MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 3.52MB + Index: 1.77MB + Engine InnoDB
wp_ee_products_sync_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ee_product_sync_call: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ee_product_sync_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.22MB + Index: 0.00MB + Engine InnoDB
wp_masterslider_options: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_masterslider_sliders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 22.55MB + Index: 8.58MB + Engine InnoDB
wp_postmeta: Data: 80.63MB + Index: 26.09MB + Engine InnoDB
wp_posts: Data: 13.52MB + Index: 22.70MB + Engine InnoDB
wp_post_views: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 0.25MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
wp_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 1.52MB + Index: 1.52MB + Engine InnoDB
wp_term_taxonomy: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_usermeta: Data: 12.52MB + Index: 3.03MB + Engine InnoDB
wp_users: Data: 0.11MB + Index: 0.08MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 2.52MB + Index: 4.45MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_webwinkelkeur_invite_error: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woof_query_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcwl: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.13MB + Index: 0.72MB + Engine InnoDB
wp_yoast_indexable: Data: 5.52MB + Index: 5.36MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.22MB + Index: 0.34MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_yoast_seo_meta: Data: 1.52MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf-field: 2
acf-field-group: 2
attachment: 23804
custom_css: 1
customize_changeset: 1
gsf_content: 11
gsf_template: 34
mc4wp-form: 2
nav_menu_item: 174
oembed_cache: 1
page: 22
polylang_mo: 2
post: 3
product: 968
product_variation: 4259
revision: 591
shop_order: 2246
shop_order_refund: 149
wpcf7_contact_form: 4
xmenu_mega: 6
yith_wcan_preset: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (33) ###

JSON Basic Authentication: door WordPress API Team – 0.1
Advanced Custom Fields: door Delicious Brains – 5.9.9
WP Offload Media Lite: door Delicious Brains – 2.5.3
April Framework: door g5plus – 4.1
Klassieke editor: door WordPress-bijdragers – 1.6.2
Contact Form 7: door Takayuki Miyoshi – 5.4.2
Cookie Notice & Compliance for GDPR / CCPA: door Hu-manity.co – 2.1.0
Yoast Duplicate Post: door Enrico Battocchi & Team Yoast – 4.1.2
Enhanced E-commerce for Woocommerce store: door Tatvic – 3.1.3
Envato Market: door Envato – 2.0.6
Facebook for WooCommerce: door Facebook – 2.6.1
Fly Dynamic Image Resizer: door Junaid Bhura – 2.0.8
Scripts voor header tekst en footer tekst: door Digitale bevrijding – 2.2.1
Health Check & Troubleshooting: door De www.ads-software.com community – 1.4.5
Hotjar: door Hotjar – 1.0.10
WPBakery Page Builder: door Michael M - WPBakery.com – 6.6.0
Loco Translate: door Tim Whitlock – 2.5.1
Mailchimp voor WooCommerce: door Mailchimp – 2.5.1
MC4WP: Mailchimp for WordPress: door ibericode – 4.8.6
Mollie-betalingen voor WooCommerce: door Mollie – 6.1.0
User Role Editor: door Vladimir Garagulya – 4.60.1
WebwinkelKeur: door Albert Peschar – 3.13
Weglot Translate: door Weglot Translate team – 3.3.2
Checkout Field Editor for WooCommerce: door ThemeHigh – 1.4.8
WooCommerce Email Validation: door Hugh Lashbrooke – 2.1.1
WOOF - WooCommerce Products Filter: door realmag777 – 1.2.5.3
WooCommerce: door Automattic – 5.5.2
Yoast SEO: door Team Yoast – 16.8
WP-Mail-SMTP: door WPForms – 2.6.0
WP-Optimize - Clean, Compress, Cache: door David Anderson
Ruhani Rabin
Team Updraft – 3.1.11

WPC Variations Radio Buttons for WooCommerce: door WPClever.net – 2.3.1
YITH WooCommerce Ajax Product Filter: door YITH – 3.11.8
YITH WooCommerce Wishlist: door YITH – 3.0.20

### Inactive Plugins (0) ###

### Must Use Plugins (1) ###

Health Check Troubleshooting Mode: door  – 1.7.2

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Winkelbasis: #354 - /shop/
Winkelmand: #355 - /cart/
Afrekenen: #356 - /checkout/
Mijn account: #357 - /mijn-account/
Algemene voorwaarden: ? Pagina niet ingesteld

### Theme ###

Name: G5Plus April Child Theme
Version: 1.0
Author URL: https://g5plus.net
Child Theme: ?
Parent Theme Name: G5Plus April
Parent Theme Version: 4.1
Parent Theme Author URL: https://g5plus.net/
WooCommerce Support: ?

### Templates ###

Overrides: g5plus-april-child/woocommerce/archive-product.php
g5plus-april/woocommerce/cart/cart-shipping.php
g5plus-april-child/woocommerce/cart/cart-totals.php
g5plus-april-child/woocommerce/cart/cart.php versie 3.4.0 is verouderd. De hoofdversie is 3.8.0
g5plus-april/woocommerce/cart/cross-sells.php versie 3.0.0 is verouderd. De hoofdversie is 4.4.0
g5plus-april-child/woocommerce/cart/mini-cart.php versie 3.3.0 is verouderd. De hoofdversie is 5.2.0
g5plus-april/woocommerce/cart/shipping-calculator.php versie 3.5.0 is verouderd. De hoofdversie is 4.0.0
g5plus-april/woocommerce/checkout/form-checkout.php
g5plus-april/woocommerce/content-product.php
g5plus-april/woocommerce/content-single-product.php
g5plus-april/woocommerce/global/quantity-input.php versie 3.6.0 is verouderd. De hoofdversie is 4.0.0
g5plus-april/woocommerce/global/wrapper-end.php
g5plus-april/woocommerce/global/wrapper-start.php
g5plus-april/woocommerce/loop/loop-end.php
g5plus-april/woocommerce/loop/loop-start.php
g5plus-april-child/woocommerce/loop/no-products-found.php
g5plus-april/woocommerce/loop/rating.php
g5plus-april-child/woocommerce/loop/result-count.php versie 3.3.0 is verouderd. De hoofdversie is 3.7.0
g5plus-april/woocommerce/loop/sale-flash.php
g5plus-april-child/woocommerce/single-product/price.php
g5plus-april-child/woocommerce/single-product/product-image.php
g5plus-april-child/woocommerce/single-product/related.php versie 3.0.0 is verouderd. De hoofdversie is 3.9.0
g5plus-april/woocommerce/single-product/title.php
g5plus-april/woocommerce/single-product/up-sells.php
g5plus-april/woocommerce/single-product.php
g5plus-april/woocommerce/content-product_cat.php versie 2.6.1 is verouderd. De hoofdversie is 4.7.0

Outdated Templates: ?
					
					
						Leer hoe te updaten

### Action Scheduler ###

Canceled: 2
Oldest: 2021-06-30 06:36:04 +0200
Newest: 2021-07-03 17:35:33 +0200

Complete: 47.321
Oldest: 2021-06-28 11:17:06 +0200
Newest: 2021-07-28 13:10:32 +0200

Failed: 32
Oldest: –
Newest: –

Pending: 1
Oldest: 2021-07-28 17:09:52 +0200
Newest: 2021-07-28 17:09:52 +0200

### Status report information ###

Generated at: 2021-07-28 13:54:05 +02:00

Hi @nielskrikken,

It looks like there is a newer version of your theme (G5Plus April v. 5.3) and it’s recommended to update to this latest version to avoid conflicts with WooCommerce core or other plugins.

See G5Theme’s detailed changelog here: https://themes.g5plus.net/april/changelog.html. They also have a support channel here: https://sp.g5plus.net/submit-ticket/.

It’s also a good idea to update WordPress to the latest available version 5.8. Perform the update after backing up your site and database. If something goes wrong after updating WordPress, it’s nice to know that you can restore your site to the previous state.

You’ll find more info at Backing up WordPress content.

Hope this helps.

Hi Mirko,

I’ve contactet g5plus, thank you for your reply.

I don’t think it is theme related, when I’m switching to a differend theme the problem still occurs.

any other ideas?

Hi @nielskrikken,

Checking your site, it seems that the filters are now working:

Link to image: https://snipboard.io/DC3qgB.jpg

If possible, kindly share here the eventual fix that you implemented to resolve this.

Thanks.

Hi Abwaita,

Thanks for the heads up, I didn’t even notice.. it’s now showing some products but not all products that should be shown. very strange.

Hi,

Could you share example products that don’t show up? – I just checked the same link, and 3 products showed up for me.
Link to image: https://snipboard.io/h2iLSD.jpg

When you look at the shop: https://jurgenlangezaalconcept.nl/shop/, you will see that there are many products that fall in the 45 ~ 247 ranche. only 3 are shown.

https://jurgenlangezaalconcept.nl/shop/?min_price=45&max_price=274

Thanks for your reply @nielskrikken.

One thing you might also want to check on is the caching on the site.

Since you’re using WP-Optimize, could you first purge all cache from it then clear your browser cache and test in an incognito/private browser window?
Additionally, you can reach your host and request them to purge any cache on their end then test.

Let us know how it goes after trying the above.
Thanks.

Hi @abwaita ,

Thanks for the reply.

I tried to clear the cache of WP-optimize but it wasn’t turned on, so it didn’t cash anything. I’m now trying to see if my host has any cache running, I’ll keep you posted

Sounds like a plan, we’ll be happy to be of further assistance.

Hi @nielskrikken

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to fix the problem! If you have further questions, please feel free to open a new topic.