woocommerce free shipping not works

Hello @pixelgra,

Thanks for reaching out.

It seems like you have correctly set up the shipping methods. However, if the “free shipping” option is not appearing as expected, it could be due to the settings of the ‘Free Shipping’ method itself.

Could you please share screenshots of how you have set your shipping settings? Here’s how to make a screenshot: https://wordpress.com/support/make-a-screenshot/

You can use a screenshot sharing software like https://snipboard.io/ then share the direct link here with us.

Looking forward to assisting you further.

https://snipboard.io/R2LeGS.jpg

https://snipboard.io/KFij3h.jpg

https://snipboard.io/hFwjyo.jpg

https://snipboard.io/NktmTX.jpg

https://snipboard.io/lxSzmd.jpg

https://snipboard.io/Nu0SpM.jpg

https://snipboard.io/SWOBQv.jpg

https://snipboard.io/ZFGMlc.jpg

https://snipboard.io/KFij3h.jpg

• This reply was modified 12 months ago by pixelgra.

Hey! Thank you for the screenshots!

When you added the free shipping minimum value, did you added it with the comma (ex: 99,00 instead of 99). If so can you try to add like this (99), without the comma, save it and check if the issue persists?

Please let us know how it goes.

Looking forward to your reply.

Have a wonderful day!

hi, I enter 99 and when I save it automatically becomes 99.00 and the problem remains

Could you please help me?

Hey, @pixelgra!

I just checked your website and the free shipping is not showing all the time anymore on my end.

Are you still seeing the issue on your end?
If so, have you tried it on different browsers or devices?
Is it happening with specific addresses?

Besides adding the value with no comma, have you made any other changes?

Can you please share with us the System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.

Looking forward to your reply.

Have a wonderful day!

Hi, as you told me I entered 99 instead of 99.00. I saved and when I checked the system it still had 99.00 saved. But now free shipping appears correctly (I set it only for shipments to Italy). I haven’t changed anything else so I don’t know if the problem was in inserting the figure without commas…..

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Newest: 2024-04-06 05:00:00 +0200 Status report information

Generated at: 2024-04-05 08:25:30 +02:00
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• This reply was modified 11 months, 4 weeks ago by pixelgra.

Hey, @pixelgra!

Thanks for confirming.

The system adding the ,00 is expected.

We are currently investigating the comma issue to find out why this is happening. ??

So, just to confirm, everything is set now, right?

Please let us know if there’s anything else we can do to help or if you have any questions.

Have a wonderful day!

yes, actually it works. Thanks

Hi @pixelgra,

Thanks for getting back to us. We are glad to help! Just so you know – we will now close this ticket as solved. If you have any other questions or issues, please feel free to open a new ticket and we’ll be happy to assist you.

Thank you for choosing WooCommerce and have a great day!