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Resolved
(@lmcptech)
Hello!
I’m having troubles on my E commerce with some orders and want to discard this is not Fraud. As you can see in the first attached image, this is part of the Order visualization where are the payment values, in the Admin Zone. In this case we can see a discount in the Coupon line as if there were a 100% discount, but there is no Coupon name in the left side as expected:
Next an example when a Coupon is correctly redeemed:
I don’t understand how is this possible, because the customer who did the purchase is not allowed to have discounts.
?Can anyone help me please? Thanks in advance
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WordPress address (URL): https://tiendadelrepartidor.com.co
Site address (URL): https://tiendadelrepartidor.com.co
WC Version: 8.2.1
REST API Version: ? 8.2.1
WC Blocks Version: ? 11.1.2
Action Scheduler Version: ? 3.6.3
Log Directory Writable: ?
WP Version: ? 6.3.4 - Hay una versión nueva de WordPress disponible (6.5.2)
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: es_ES
External object cache: – Server Environment

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PHP Post Max Size: 1 GB
PHP Time Limit: 90
PHP Max Input Vars: 10000
cURL Version: 7.87.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
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Product Feed PRO for WooCommerce: por AdTribes.io – 13.0.6
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Carrito: #1652 - /carrito/
Finalizar compra: #200 - /finalizar-compra/
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Términos y condiciones: #879 - /terminos-y-condiciones-2/ Theme

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Parent Theme Version: 1.9.8 – 2.0.38 está disponible
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Overrides: blocksy/woocommerce/cart/cart.php
blocksy/woocommerce/cart/mini-cart.php
blocksy/woocommerce/content-widget-product.php
blocksy/woocommerce/content-widget-reviews.php
blocksy/woocommerce/myaccount/my-account.php
blocksy/woocommerce/product-searchform.php
blocksy/woocommerce/single-product/tabs/tabs.php Product Bundles

Database Version: 6.17.3
Loopback Test: ?
Template Overrides: – Admin

Enabled Features: activity-panels
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core-profiler
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shipping-smart-defaults
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payment-gateway-suggestions
shipping-label-banner
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Completo: 5.167
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Viewing 3 replies - 1 through 3 (of 3 total)
carolm29 (woo-hc)
(@carolm29)

7 months, 3 weeks ago

Hey there, @lmcptech! Thanks for contacting us.

To ensure that we can assist you further, could you please create a new ticket on our support page and include the forum thread link? This will allow our team to review your specific issue and provide you with the best possible solution. You can do this by going to WooCommerce.com > MY profile > Support

Have a wonderful day!

Thread Starter lmcptech
(@lmcptech)

7 months, 3 weeks ago

Hi @carolm29! Thank you very much for your answer … Of course I’ll do that immediately.

Plugin Support ckadenge (woo-hc)
(@ckadenge)

7 months, 2 weeks ago

Hello @lmcptech,

Thanks you for updating us on this, I believe you already opened a ticket with our internal ticketing system.

I’ll now go ahead and mark this ticket as solved, as one of our Happiness Engineers will reach ut to you through rmail.

Thanks for your patience and understanding.
Viewing 3 replies - 1 through 3 (of 3 total)
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