WooCommerce Google Analytics Plugin Not Working

Hi @clubjeroboam,

Our developers are currently working on a resolution for this, but in the meantime, you can try to check the option Enable Standard Tracking to get it working for you.

If you’d like to follow along with the progress on this issue, you can do so here:
https://github.com/woocommerce/woocommerce-google-analytics-integration/issues/145

Hi,

We had version 1.4.10 with this issue (ecommerce stats not tracking) and found this ticket. We upgraded to 1.4.11 but still had no Google Analytics Ecommerce tracking coming through at all (multiple sales per hour). We downgraded back to 1.4.9 and still seem to have the issue. It was working fine until we upgraded all of our plugins including this one a month or so ago… Any suggestions?

Is it necessary to deactivate and reactivate, or save settings, clear cache, or anything in order to fix the issue besides rolling back versions?

Thanks

@mystyleplatform –

It sounds like possibly the GA plugin is disconnected from your GA account. To confirm this, go to your Google Analytics account, click on the gear icon for Admin settings. Go to the “Tracking Info” for your website and click on “Tracking Code.” Beside your Tracking ID, it should tell you when it last received data.

As a first step, I would suggest that you confirm all of your GA credentials are still saved on the plugin’s settings via WooCommerce > Settings > Integration > Google Analytics.

If that does not correct the issue, can I ask you to please share your System Status Report here? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it into your reply here.

@mystyleplatform it also looks like the developers rolled out an updated version on 8/2 (v. 1.4.11), which I know is what you already had and rolled back from. I would suggest also updating again as they did roll out a fix for that issue.

I have rolled forward again, but it does not fix the issue… As per the previous suggestion, the Standard tracking is working fine, it’s reporting real time stats with concurrent users, all normal analytics, it’s just sales data / ecommerce data that is not coming through… but it was working fine before recent updates. If Standard tracking is working, then that shows the Google Account is still connected OK right?

Is there something I can look for on the checkout page or anything to verify if the plugin is dropping code to the page correctly or is missing entirely? I can see the comment and tracking code like this on the checkout page:

<!-- WooCommerce Google Analytics Integration -->
<script type="text/javascript">
			var gaProperty = 'UA-XXXXXXXXX-1';
			var disableStr = 'ga-disable-' + gaProperty;
			if ( document.cookie.indexOf( disableStr + '=true' ) > -1 ) {
				window[disableStr] = true;
			}
			function gaOptout() {
				document.cookie = disableStr + '=true; expires=Thu, 31 Dec 2099 23:59:59 UTC; path=/';
				window[disableStr] = true;
			}
		</script>
<script type="text/javascript">(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
		(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
		m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
		})(window,document,'script','//www.google-analytics.com/analytics.js','ga');ga( 'create', 'UA-XXXXXXXXX-1', 'auto' );ga( 'set', 'anonymizeIp', true );
		ga( 'set', 'dimension1', 'no' );
ga( 'require', 'ec' );</script>
<!-- /WooCommerce Google Analytics Integration -->

Here’s a Q:

Would having incomplete funnel steps defined in Google Analytics prevent sales conversions from logging correctly?

I see this particular site has 3 funnel steps defined in Google Analytics Ecommerce tracking admin options but not a conversion page step

Hello, just wanted to update this thread that we did resolve the issue after rolling forward to 1.4.11 and solving another issue – another plugin was running an alternate order-confirmation/thank-you page that we didn’t realize. Once we removed that, the sales conversions reported fine again. How another plugin that specializes in creating this alternate flow does not automatically integrate with the main plugin for WC Ecommerce tracking I don’t know, but I guess you have to add the tracking even manually if you use that sort of plugin to avoid losing the normal tracking.

Hi @mystyleplatform –

Thank you so much for the update! I’m so glad you were able to get this resolved.

And yes, it can often be quite a mystery why this or that plugin causes these types of problems. ??

I’m going to go ahead and mark this thread as resolved. If you have any other questions please feel free to start a new thread.