Woocommerce has disappeared

  • Resolved toscodesign

    (@toscodesign)


    4 years, 1 month ago

    Hello

    My woocommerce has disappeared. We had a problem in the website and woocommerce does not exist anymore. The folder exist but i can not see the plugin in wordpress.

    Thanks for your help

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    @toscodesign Issues like the one described most often indicate that the plugin files have been corrupted.

    You can try re-installing the plugin. Before doing that you’ll want to login via FTP and remove the WooCommerce folder. Without removing the folder you’d be unable to re-install the plugin.

    Ideally, I’d recommend saving a full site and database backup before making this type of changes.

    Thread Starter toscodesign

    (@toscodesign)

    It fixed the issue.

    Thank you!

    Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    Excellent! I’m glad that worked. I’m going to close this thread now.

Viewing 3 replies - 1 through 3 (of 3 total)
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