Woocommerce > Home in Backend not showing
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Hey guys,
I am not able to see the Woocommerce > Home page in admin backend. Please help. I have tried troubleshooting the site but its not working. Even if the 1st plugin I activate in safe mode is Woocommerce, it still doesn’t show. Please help. I think this happened after the newest update. Before that it was working.
Screenshot – https://prnt.sc/11naakr
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Hi there ??
This kind of problem is usually caused by a conflict with your theme or with another plugin.
?
The best way to determine this is to:- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
Before you start
- First, please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service like?Jetpack. If something goes wrong, it’s nice to know that you can restore your site.
- Second, I would suggest installing a plugin called?Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it allows you to disable plugins without affecting your current site visitors.
I hope that helps!
Hi, thanks for reply.
I have already used everything you said as mentioned in thr 1st comment already.
But I am still getting the same error.
Hello,
Can you please send a copy of your system status from WooCommerce > Status > System Status?Thanks
Sure
Here you go…
### WordPress Environment ### WordPress address (URL): https://farmziagrigrow.com Site address (URL): https://farmziagrigrow.com WC Version: 5.2.2 REST API Version: ? 5.2.2 WC Blocks Version: ? 4.7.2 Action Scheduler Version: ? 3.1.6 WC Admin Version: ? 2.1.5 Log Directory Writable: ? WP Version: 5.7.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.3.27 PHP Post Max Size: 512 MB PHP Time Limit: 300 PHP Max Input Vars: 20000 cURL Version: 7.71.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 10.3.28-MariaDB Max Upload Size: 512 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 5.2.2 WC Database Prefix: farmzi_ Total Database Size: 27.72MB Database Data Size: 24.59MB Database Index Size: 3.13MB farmzi_woocommerce_sessions: Data: 0.22MB + Index: 0.02MB + Engine InnoDB farmzi_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB farmzi_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB farmzi_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB farmzi_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB farmzi_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB farmzi_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB farmzi_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB farmzi_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB farmzi_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 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0.02MB + Index: 0.00MB + Engine InnoDB farmzi_options: Data: 4.44MB + Index: 0.16MB + Engine InnoDB farmzi_postmeta: Data: 6.52MB + Index: 0.42MB + Engine InnoDB farmzi_posts: Data: 11.08MB + Index: 0.13MB + Engine InnoDB farmzi_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB farmzi_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB farmzi_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB farmzi_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB farmzi_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB farmzi_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB farmzi_revslider_sliders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB farmzi_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB farmzi_revslider_slides: Data: 0.05MB + Index: 0.02MB + Engine InnoDB farmzi_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB farmzi_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB farmzi_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB farmzi_social_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB farmzi_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB farmzi_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB farmzi_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB farmzi_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB farmzi_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB farmzi_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB farmzi_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB farmzi_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB farmzi_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB farmzi_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB farmzi_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB farmzi_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB farmzi_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB farmzi_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB farmzi_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB farmzi_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB farmzi_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB farmzi_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB farmzi_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB farmzi_wfpklist_template_data: Data: 0.11MB + Index: 0.00MB + Engine InnoDB farmzi_woo_wallet_transactions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB farmzi_woo_wallet_transaction_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB farmzi_wpforms_entries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB farmzi_wpforms_entry_fields: Data: 0.02MB + Index: 0.05MB + Engine InnoDB farmzi_wpforms_entry_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB farmzi_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB farmzi_yoast_indexable: Data: 0.19MB + Index: 0.08MB + Engine InnoDB farmzi_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB farmzi_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB farmzi_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB farmzi_yoast_seo_links: Data: 0.08MB + Index: 0.03MB + Engine InnoDB ### Post Type Counts ### attachment: 152 customize_changeset: 37 custom_css: 1 elementor_library: 22 jp_img_sitemap: 3 jp_sitemap: 3 jp_sitemap_master: 3 nav_menu_item: 14 page: 39 post: 22 product: 9 product_variation: 100 revision: 265 shop_order: 3 wcb2b_group: 2 wc_order_status: 9 wpforms: 2 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (33) ### Redux: by Redux.io + Dovy Paukstys – 4.1.24 Advanced Access Manager: by Vasyl Martyniuk <[email protected]> – 6.7.5 Advanced Woo Search PRO: by ILLID – 2.25 All In One WP Security: by Tips and Tricks HQ Peter Petreski Ruhul Ivy – 4.4.8 Classic Editor: by WordPress Contributors – 1.6 Elementor Pro: by Elementor.com – 3.2.1 Elementor: by Elementor.com – 3.1.4 Site Kit by Google: by Google – 1.30.0 Health Check & Troubleshooting: by The www.ads-software.com community – 1.4.5 Jetpack by WordPress.com: by Automattic – 9.6.1 LiteSpeed Cache: by LiteSpeed Technologies – 3.6.4 mPDF addon for PDF Invoices: by WebToffee – 1.0.2 Mstore API: by InspireUI – 3.3.4 Nextend Social Login: by Nextendweb – 3.0.27 Nextend Social Login Pro Addon: by Nextendweb – 3.0.27 Really Simple SSL: by Really Simple Plugins – 4.0.13 Slider Revolution: by ThemePunch – 6.4.6 SVG Support: by Benbodhi – 2.3.18 White Label CMS: by www.videousermanuals.com – 2.2.2 Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.6 Razorpay for WooCommerce: by Team Razorpay – 2.6.0 WPC Smart Compare for WooCommerce: by WPClever – 3.5.3 WPC Smart Quick View for WooCommerce: by WPClever – 2.6.0 WPC Smart Wishlist for WooCommerce: by WPClever – 2.6.0 Variation Swatches for WooCommerce: by Emran Ahmed – 1.1.14 WooCommerce B2B Sales Agents: by Code4Life – 1.0.8 WooCommerce B2B: by Code4Life – 3.0.3 WooCommerce Order Status Manager: by SkyVerge – 1.13.0 WooCommerce: by Automattic – 5.2.2 Yoast SEO: by Team Yoast – 16.1.1 WPForms: by WPForms – 1.6.6 WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels: by WebToffee – 4.0.8 YITH WooCommerce Frequently Bought Together: by YITH – 1.4.8 ### Inactive Plugins (2) ### OneSignal Push Notifications: by OneSignal – 2.2.1 Tawk.to Live Chat: by Tawkto – 0.5.4 ### Must Use Plugins (1) ### Health Check Troubleshooting Mode: by – 1.7.2 ### Settings ### API Enabled: ? Force SSL: – Currency: INR (?) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #7 - /shop/ Cart: #8 - /cart/ Checkout: #9 - /checkout/ My account: #10 - /my-account/ Terms and conditions: #2451 - /terms-conditions/ ### Theme ### Name: Farmzi by FreeFugga! Child Version: 1.0.0 Author URL: Child Theme: ? Parent Theme Name: farmzi Parent Theme Version: – 0 is available Parent Theme Author URL: WooCommerce Support: ? ### Templates ### Overrides: freshio/woocommerce/cart/mini-cart.php version 3.7.0 is out of date. The core version is 5.2.0 freshio/woocommerce/checkout/form-checkout.php freshio/woocommerce/content-widget-product.php freshio/woocommerce/content-widget-reviews.php freshio/woocommerce/loop/loop-start.php freshio/woocommerce/myaccount/form-login.php freshio/woocommerce/order/form-tracking.php freshio/woocommerce/product-searchform.php freshio/woocommerce/single-product/meta.php freshio/woocommerce/single-product/title.php Outdated Templates: ? Learn how to update ### Action Scheduler ### Complete: 86 Oldest: 2021-04-17 17:58:00 +0530 Newest: 2021-04-19 06:54:01 +0530 Pending: 5 Oldest: 2021-04-20 06:54:01 +0530 Newest: 2021-04-24 18:36:21 +0530 ### Status report information ### Generated at: 2021-04-19 08:54:39 +05:30Hi, On dashboard, its still showing to setup woocommerce store, but I have already set it up. I think this might be the problem for not showing home details
Screenshot – https://prnt.sc/11okq72
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I saw this in console. I think this is the cause of the problem but I dont understand a single word of it lol. Please help!
Screenshot – https://prnt.sc/11piws8
Hi @freefugga ??
Thank you for sharing the screenshots.
The error that is being displayed at the console log clearly indicates that it could come either from your theme or a plugin, but as we cannot click on those error links to inspect them, we cannot tell from where it is coming.
Let’s check if that error is displayed on the WooCommerce Error Logs. So please, share a copy of the fatal error log found under WooCommerce > System Status > Logs (if available)
Thanks!
As I already mentioned that I have tried disabling everything once and the problem still persists, so its obvious that the issue is within woocommerce itself. Although I’ll provide the error logs.
2021-04-21T07:07:57+00:00 CRITICAL Uncaught Error: Call to a member function is_taxonomy() on string in /home3/freefugg/farmziagrigrow.com/wp-content/plugins/mstore-api/functions/index.php:305 Stack trace: #0 /home3/freefugg/farmziagrigrow.com/wp-content/plugins/mstore-api/mstore-api.php(338): customProductResponse(Object(WP_REST_Response), Object(WC_Product_Variation), Object(WP_REST_Request)) #1 /home3/freefugg/farmziagrigrow.com/wp-includes/class-wp-hook.php(292): custom_change_product_response(Object(WP_REST_Response), Object(WC_Product_Variation), Object(WP_REST_Request)) #2 /home3/freefugg/farmziagrigrow.com/wp-includes/plugin.php(212): WP_Hook->apply_filters(Object(WP_REST_Response), Array) #3 /home3/freefugg/farmziagrigrow.com/wp-content/plugins/woocommerce/includes/rest-api/Controllers/Version2/class-wc-rest-products-v2-controller.php(190): apply_filters('woocommerce_res...', Object(WP_REST_Response), Object(WC_Product_Variation), Object(WP_REST_Request)) #4 /home3/freefugg/farmziagrigrow.com/wp-content/plugins/woocommerce-admin/src/A in /home3/freefugg/farmziagrigrow.com/wp-content/plugins/mstore-api/functions/index.php on line 305Hi @freefugga ??
Yes, I see that you mentioned that you have deactivated your plugin and did not solve the issue.
Upon checking the Error log, I can see that the error is coming from the MStore API plugin.
It sounds like that when you deactivate that plugin, you do not see the changes due to cache, so I’d recommend deactivating that plugin, flush all cache, and check if the issue persists.
I’d also recommend reaching out to the MStore API support forum to check the error that their plugin is generating. Here is the link to their forum:
https://www.ads-software.com/support/plugin/mstore-api/
I hope that helps.
Already tried everything.
1. Deactivated the plugin for indefinite period.
2. Flushed all the cache, from local and cloudflare.Problem is still there.
I see! One last thing that I can recommend is to check the server error logs and enable the
wp-configdebug log to check if there are some errors there.As we cannot log into your site to inspect the issue, I’d recommend you get in touch with a web developer or one of the customization experts listed at https://woocommerce.com/customizations/ so that they can help you with that issue.
I hope you can find a solution to this issue, and if you find it, please let me know! ??
Cheers!
Since it’s been a while since we last heard back from you, I’m going to mark this thread resolved.
Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.
Cheers! ??
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