woocommerce : impossible to put product into the basket

Hi @ben84torag,

Testing on your site today I was able to select a variation of a product and then add that to the cart.

Product: https://www.jumpplusworld.com/en/product/jumpplus-shorts/

Image Link: https://cloudup.com/cNmLTh96nYH

For the menu behaviour which you’re experiencing the menus on a site are created by WordPress and displayed by the activated WordPress theme and not WooCommerce. Testing on my iPhone I was able to open your site menu on that device.

Image Link: https://cloudup.com/cuRMLw_Xnat

Hi,

thank you so much for your message
We just did a restore on the host with a version from two days ago.
and yes it looks fixed !

however I am not sure what we did will set this problem, I am scared it is a temporary solution…

We will see

Same error here….I can’t add products with variations.

Same problem here, but only on iOS

thank your messages guys,
unfortunately and as expected the issue is back !!

if someone can give any tips or special informations required to help, is gonna be great

Best
Ben

So for your informations…

we put the website on a backup version through the host.
In the same time I deactived all the automatic update of the plugins.

now the website works properly but I can’t consider it as fixed so I will be happy to hear any of your suggestions.

thanks

Hello guys,

We fixed the problem by desactivating the plugin autoptimize.
however we still have the issue on smartphone

Best

To know what the issue is when Autoptimize is active; try to identify what is breaking things by just disabling CSS or JS or HTML or Image optimization (incl. lazyload). Based on that we can see what the next steps need to be ??

frank

Hi Frank,

Thanks for this additionnal message.
So we reactivaed Optimize and unactived the JavaScript through the plugin.
Now we are able to add products into the basket !

For your information :
-we can now see “in a funny way” the menu bar on the smartphone version
-on our dashboard, we have a request “Almost ready to migrate to SSL!” is it related to the problem and do we have to click and the button “Go ahead, activate SSL”

thanks
Benjamin

re. menu bar; don’t see anything special, can you share a screenshot?

re. “migrate to SSL”: not related to Autoptimize no.

Hi Frank,

Thanks for your email
Before our menu bar was symbolised with “3 little horizontal bars”.
Now there is only “one little bar”. It is not a massive issue ??

ok for SSL

thanks

I’m seeing the same “one little bar” when Autoptimize is disabled (by adding ?ao_noptimize=1 to the URL), so the problem is elsewhere I’m afraid.