Woocommerce is not opening checkout page, it redirects you to home page

Hi @trickortreat,

I can understand how frustrating this situation must be.

Could you let me know when you first noticed this issue and what changes were made to the site just before it started happening?

Please provide the following:

1. Check WooCommerce Logs
   • Navigate to WooCommerce > Status > Logs
   • Look for any fatal error logs or logs related to WooCommerce
   • Share the log using Pastebin
2. Provide Screenshots
   • Edit the Checkout page and share a screenshot of the admin view
   • Go to WooCommerce > Settings > Advanced and share a screenshot of the settings
3. Console Errors
   I can see errors in the console that might indicate a conflict with your theme, caching plugin, or server settings (.htaccess rules). We’ll address these after reviewing the requested details.

Once you share the information, we’ll move forward with troubleshooting!

Hi Moses, Thanks for assisting me.

We noticed checkout not working since February 2 but it was last seen working on January 10. We haven’t made any changes, just the ones mentioned on the first post to try making it work, but didn’t help.

Sure! here’s all the logs I found related to woocomerce, I have upload them on pastebin: https://pastebin.com/u/trickortreatllc

Here’s the screenshots asked:

https://drive.google.com/drive/folders/13ycUzmqv6IMJ97Lx-kGLa8DcmPCIF0Et?usp=share_link

Thanks, please address it once you’ve see the requested details.

• This reply was modified 2 weeks, 1 day ago by trickortreat.

Hi @trickortreat ,

Thanks for sharing the details! Since you’ve already checked the key settings, I recommend resetting the Shop and Checkout pages in WooCommerce settings. You can do this by going to WooCommerce > Settings > Advanced, removing the current pages, and then selecting them again from the dropdown. Also, ensure these pages are published and not set to draft or private.

Once you’ve done that, try checking the checkout process again. Let us know if the issue persists!

Hey, please read what’s published above @mahfuzurwp

I have already done that, and I did it again now just in case, and the issue persists, please check the console errors @mosesmedh mentioned to see if that might be the problem.

Did you find any information on the pastebin files uploaded requested by @mosesmedh ?

Hello trickortreat,

Thank you for your reply.

I checked the Checkout page on your site, and it’s returning a 302 error. This indicates a temporary redirect, meaning the page is still accessible but has been temporarily moved to a different URL.

Since your site runs on an Apache server, the .htaccess file typically manages redirects. Please open that file and share its contents with me. It is located in the root directory of your WordPress installation.

Once I have more information, I will be in a better position to assist you further.

Best regards.

Hey @doublezed2 here’s the .htaccess file content:

################## ADDED BY DreamHost

RewriteEngine On
RewriteCond %{REQUEST_URI} /product-category/tricks/$
RewriteRule ^(.*)$ https://www.trickkortreatt.com [R=302,L] # ################## ADDED BY DreamHost

RewriteEngine On
RewriteCond %{REQUEST_URI} /product/tricks-zip-up-hoodie-blue-with-white-lines/$
RewriteRule ^(.*)$ https://www.trickkortreatt.com [R=302,L] # ################## ADDED BY DreamHost

RewriteEngine On
RewriteCond %{REQUEST_URI} /product/tricks-zip-up-hoodie-blue-with-white-lines/$
RewriteRule ^(.*)$ https://www.trickkortreatt.com [R=302,L] # ################## ADDED BY DreamHost

RewriteEngine On
RewriteCond %{REQUEST_URI} /checkout/$
RewriteRule ^(.*)$ https://www.trickkortreatt.com [R=302,L] # BEGIN WPSuperCache The directives (lines) between "BEGIN WPSuperCache" and "END WPSuperCache" are dynamically generated, and should only be modified via WordPress filters. Any changes to the directives between these markers will be overwritten.


RewriteEngine On
RewriteBase / If you serve pages from behind a proxy you may want to change 'RewriteCond %{HTTPS} on' to something more sensible

AddDefaultCharset UTF-8
RewriteCond %{REQUEST_URI} !^.[^/]$ RewriteCond %{REQUEST_URI} !^.//.$ RewriteCond %{REQUEST_METHOD} !POST RewriteCond %{QUERY_STRING} ^$ RewriteCond %{HTTP:Cookie} !^.(comment_author_|wordpress_logged_in|wp-postpass_).$ RewriteCond %{HTTP:X-Wap-Profile} !^[a-z0-9\"]+ [NC] RewriteCond %{HTTP:Profile} !^[a-z0-9\"]+ [NC] RewriteCond %{HTTP:Accept-Encoding} gzip RewriteCond %{HTTPS} on RewriteCond %{DOCUMENT_ROOT}/wp-content/cache/supercache/%{SERVER_NAME}/$1/index-https.html.gz -f RewriteRule ^(.) "/wp-content/cache/supercache/%{SERVER_NAME}/$1/index-https.html.gz" [L]

RewriteCond %{REQUEST_URI} !^.[^/]$ RewriteCond %{REQUEST_URI} !^.//.$ RewriteCond %{REQUEST_METHOD} !POST RewriteCond %{QUERY_STRING} ^$ RewriteCond %{HTTP:Cookie} !^.(comment_author_|wordpress_logged_in|wp-postpass_).$ RewriteCond %{HTTP:X-Wap-Profile} !^[a-z0-9\"]+ [NC] RewriteCond %{HTTP:Profile} !^[a-z0-9\"]+ [NC] RewriteCond %{HTTP:Accept-Encoding} gzip RewriteCond %{HTTPS} !on RewriteCond %{DOCUMENT_ROOT}/wp-content/cache/supercache/%{SERVER_NAME}/$1/index.html.gz -f RewriteRule ^(.) "/wp-content/cache/supercache/%{SERVER_NAME}/$1/index.html.gz" [L]

RewriteCond %{REQUEST_URI} !^.[^/]$ RewriteCond %{REQUEST_URI} !^.//.$ RewriteCond %{REQUEST_METHOD} !POST RewriteCond %{QUERY_STRING} ^$ RewriteCond %{HTTP:Cookie} !^.(comment_author_|wordpress_logged_in|wp-postpass_).$ RewriteCond %{HTTP:X-Wap-Profile} !^[a-z0-9\"]+ [NC] RewriteCond %{HTTP:Profile} !^[a-z0-9\"]+ [NC] RewriteCond %{HTTPS} on RewriteCond %{DOCUMENT_ROOT}/wp-content/cache/supercache/%{SERVER_NAME}/$1/index-https.html -f RewriteRule ^(.) "/wp-content/cache/supercache/%{SERVER_NAME}/$1/index-https.html" [L]

RewriteCond %{REQUEST_URI} !^.[^/]$ RewriteCond %{REQUEST_URI} !^.//.$ RewriteCond %{REQUEST_METHOD} !POST RewriteCond %{QUERY_STRING} ^$ RewriteCond %{HTTP:Cookie} !^.(comment_author_|wordpress_logged_in|wp-postpass_).$ RewriteCond %{HTTP:X-Wap-Profile} !^[a-z0-9\"]+ [NC] RewriteCond %{HTTP:Profile} !^[a-z0-9\"]+ [NC] RewriteCond %{HTTPS} !on RewriteCond %{DOCUMENT_ROOT}/wp-content/cache/supercache/%{SERVER_NAME}/$1/index.html -f RewriteRule ^(.) "/wp-content/cache/supercache/%{SERVER_NAME}/$1/index.html" [L]
END WPSuperCache BEGIN WordPress The directives (lines) between "BEGIN WordPress" and "END WordPress" are dynamically generated, and should only be modified via WordPress filters. Any changes to the directives between these markers will be overwritten.

RewriteEngine On RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}] RewriteBase / RewriteRule ^index.php$ - [L] RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /index.php [L] END WordPress

I appreciate the help, hope we are close to finding the problem and restoring my website.

Hi @trickortreat,

The issue with your checkout redirecting to the homepage is likely caused by the redirect rule in your .htaccess file. Specifically, this line:

RewriteCond %{REQUEST_URI} /checkout/$  
RewriteRule ^(.*)$ https://www.trickkortreatt.com [R=302,L]

This rule forces any request to /checkout/ to redirect to your homepage, preventing customers from completing their orders. To fix this, try removing or commenting out these lines in your .htaccess file, then save the changes. After that, reset your permalinks by going to WordPress Admin > Settings > Permalinks and clicking Save Changes without modifying anything. Once done, test your checkout page again to see if the issue is resolved. Let me know if the problem persists!

Thank you @mosesmedh, that solved the problem! Thanks for the support.