Woocommerce Jetbpack taxes not working

See cart: https://www.imagebam.com/view/MEJLO66

Settings: https://www.imagebam.com/view/MEJLO6E

Currently only selling within USA.

HI @iadzemovic

Thanks for reaching out!

I understand that you’ve enabled the automated tax calculation on your site and your getting a $0 tax on your cart and checkout pages, correct?

As a first step, I trust that you’ve followed the support documentation to run WooCommerce Shipping and Tax smoothly, right?

Checking your Tax Settings, I can confirm that your store’s address is based in New York, US which is also your tax nexus.

Based on the cart page, I can see that you are shipping to California where the tax is $0, correct? This is the expected behavior since you only need to collect sales tax from customers in locations where you have a “tax nexus,” which typically means a physical presence. WooCommerce Shipping & Tax uses your store address (WooCommerce > Settings > General) as your “tax nexus”.

You can also have a tax nexus in another state if you exceed a certain yearly dollar value or order total to another state. If you are unsure of your tax nexus status, please consult a certified local accountant.

If you need to charge tax for any other state, you can add a tax rate for that state in addition to using automated taxes to charge customers from that state tax as well. For more information about your States Tax Nexus and Destination Tax rules, please have a look at: State-by-state guide to economic nexus laws.

Meanwhile, have you tried changing the shipping address to New York and see if the tax is calculated after?

If not, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Please also share with us a screenshot of the following:

• General Settings (WooCommerce > Settings > General)
• Tax Classes (Standard Rate, Reduced Rate, etc)

If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

Thanks!

Thank you for a very extensive response. I do see things clearer now.

I had to recache everything and try once again, and it appears to be working, for the USA part. Can you advise me how I could include Europe in proper sales tax etc?

Hi,

Can you advise me how I could include Europe in proper sales tax etc?

WooCommerce will permit you to add multiple tax rates, you can add as many countries as you need. More info is below:

https://woocommerce.com/document/setting-up-taxes-in-woocommerce/#setting-up-tax-rates

I hope this provides clarity ??

Hi there!

We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.

Thanks!

Hi there!

We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.

Thanks!