Woocommerce latest update issue

  • Resolved tusharattar

    (@tusharattar)


    6 years ago

    Hi

    There is a bug in the latest version of woocommerce. The state field which previously worked as dropdown now shows as the simple text field. Steps to reproduce:

      Open website in incognito tab
      Add any item to cart
      Visit checkout
      You will see that the state field is shown as text field.
      If we refresh the page the state field works fine as drop-down but not the normal way. Kindly fix this issue asap as this is leading to huge loss of shop owners.

    Thanks and Regards

Viewing 3 replies - 1 through 3 (of 3 total)

  • Not an expert here but it seems to me your issue is with the incognito tab. Why would a customer use an incognito tab?

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there!

    I tested this on WC 3.5.1 and Storefront, using an incognito browser as a guest – the state dropdown worked perfectly:

    State dropdown
    Link to image: https://cld.wthms.co/ZSZyjY

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.

    The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront and disable all plugins except for WooCommerce. If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you while you’re logged in to that session without affecting normal visitors to your site. Note that Health Check may not count Storefront as a default theme, so you can also use Twenty Seventeen as well.

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, continue to the next step.5. Reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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