Woocommerce latest version upgrade to 3.6.2 issue

Hey there,

There were indeed changes which can affect certain themes and customizations around product images. On the test site with WooCommerce 3.6.2, what happens when you temporarily switch the theme to Twenty Nineteen?

Hi,

On the testing site, I changed it to theme Twenty Nineteen and images/text on image are still cut off on left and right side (same as in my previous theme) but everything is smaller but same proportions for the images.

Still issues so definately the Woocommerce upgrade causing it no matter what theme I use.

Any suggestions for me on how to fix it ?

Thanks
Kristin

Hey there Kristin,

Thanks for confirming that the images are still having the same trouble when you switch to Twenty Nineteen.

Given that I’m not seeing the same behavior on my own site, and also haven’t seen this on other sites, I suspect that there’s some code from another plugin causing trouble.

This kind of problem is usually caused by either a conflict with your theme or with another plugin.
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The best way to determine this is to:
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• Temporarily switch your theme to Storefront or Twenty Nineteen
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Hi Hannah

My base theme is Storefront Child ..
So nothing changes if I change to STorefront or Twenty Nineteen

Then I deactivated all plugins except for Woocomerce and still doing the same thing.

Just to re-iterate, my main product images dimensions in Woocommerce are set to Custom RATIO 2:3 so the images all display fine here.

And the Product Categories pictures are actually 200×200 (square), and have always been these dimensions and we have never had any issues with these being these dimensions and the product images in WOocommerce being RATIO 2:3

Therefore somewhere in coding in Woocommerce there are changes in the Product Category view that makes it display (cut off) images when the picture is square and NOT portrait by the looks of it.

I assume I just have to do some CSS coding to fix it. I have tried a few different css coding but it hasn’t fixed it.

IF I can figure out the right CSS I should be fine and that can be my workaround.

Regards
Kristin

HI Hannah (@fernashes)

Any further thoughts on my issue ?
I’m still stuck.

Appreciate your help.

I would guess if you are testing on another site, that they don’t have a different size image on the Category page and different on the Product Image pages ? Could you confirm ?

If you have the same size image on the Category page Image and the Product Image pages you wouldn’t notice the difference at all.

Maybe that’s why you are not seeing the issue, and I am.

As mentioned I deactivated all plugins and still same issue when upgrading to latest Woocommerce version.

Thanks
Kristin

@kristinubute Were you able to find a resolution to this? If not, can you link us to the pages in question for a better understanding?

Hi @kristinubute,

We have not heard back from you in a while, so I am going to go ahead and close this thread. If you are still experiencing issues please open a new thread and let us know.

Cheers!