Hi @estudiomocap
Thanks for reaching out!
I keep having some problems with Woocommerce, I don’t know if it’s a matter of the new version or not.
When a user registers, and then sets their password and logs in, the redirect doesn’t work and they stay on the same page instead of continuing to the account page. Send screenshot link:
https://drive.google.com/file/d/1gth8UeuCYP13jTS9coHasZ-dmDtkANn3/view?usp=share_link
What can be happening? Could it be a compatibility problem with the theme? I copy below the status and reports:
https://docs.google.com/document/d/1m5TY9Cb9M19cjHwhp32ffo15OsS3N1xOJBEm_AYgYF4/edit?usp=share_link
I understand that customers are unable to proceed to their accounts after registering on your site, correct?
I tried to create an account on your site, tried to login here: https://www.julianicalzados.com/mi-cuenta/, however, I am unable to access my account after. The page just refreshes and nothing happens.
Checking your site’s System Status Report, I can see that you have Outdated Templates: ? on your site. Please update them by following our guide here: Fixing Outdated WooCommerce Templates
If still this did not resolve the issue, please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?
If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.
If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.
If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
Let us know how it goes!
