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(@stvcargill)

Good Afternoon,

I am pretty new to WooCommerce but I seem to be missing some product data options when adding a new product.

For some reason when I am adding a new product I don’t have the option of what type of product it is or the option to add the price, all I have in this section is the Tax Status and Tax Classes.

if I click on any of the other options (inventory, shipping, linked products, attributes, advanced and finally get more options) these all return a blank section?

Any help would gratefully be received.


### WordPress Environment ###

WordPress address (URL): https://eversmart.co
Site address (URL): https://eversmart.co
WC Version: 4.1.0
REST API Version: ? 1.0.7
WC Blocks Version: ? 2.5.16
Action Scheduler Version: ? 3.1.5
WC Admin Version: ? 1.1.1
Log Directory Writable: ?
WP Version: 5.4.1
WP Multisite: –
WP Memory Limit: 900 MB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.17
PHP Post Max Size: 32 MB
PHP Time Limit: 700
PHP Max Input Vars: 1000
cURL Version: 7.70.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.7.30
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.1.0
WC Database Prefix: wp_
Total Database Size: 24.28MB
Database Data Size: 23.75MB
Database Index Size: 0.53MB
wp_woocommerce_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_comments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_csp3_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cspv5_pages: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 1.73MB + Index: 0.15MB + Engine MyISAM
wp_postmeta: Data: 21.42MB + Index: 0.17MB + Engine MyISAM
wp_posts: Data: 0.33MB + Index: 0.04MB + Engine MyISAM
wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpefc_calendarCategories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpefc_calendarEvents: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpefc_calendarReminders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpefc_calendars: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpefc_coupons: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpefc_customers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpefc_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpefc_forms: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wp_wpefc_items: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wp_wpefc_layeredImages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpefc_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpefc_logs: Data: 0.07MB + Index: 0.00MB + Engine MyISAM
wp_wpefc_redirConditions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpefc_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpefc_steps: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpefc_variables: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_indexable: Data: 0.08MB + Index: 0.03MB + Engine MyISAM
wp_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_seo_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_seo_meta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM

### Post Type Counts ###

attachment: 99
custom_css: 2
customize_changeset: 13
elementor_library: 8
elementor-hf: 1
mts_notification_bar: 1
nav_menu_item: 12
oceanwp_library: 1
page: 17
post: 7
product: 4
revision: 52
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?

### Active Plugins (18) ###

Query Monitor: by John Blackbourn – 3.6.0
WP Cost Estimation & Payment Forms Builder: by Biscay Charly (loopus) – 9.699
BunnyCDN: by BunnyCDN – 1.0.7
Disable Cart Fragments: by Optimocha – 1.21 – Installed version not tested with active version of WooCommerce 4.1.0
Display PHP Version: by David Gwyer – 1.5
Elementor Pro: by Elementor.com – 2.9.4
Elementor: by Elementor.com – 2.9.8
Heartbeat Control by WP Rocket: by WP Rocket – 2.0
OMGF: by Daan van den Bergh – 3.4.2
Ocean Elementor Widgets: by OceanWP – 1.2.1
Ocean Sticky Header: by OceanWP – 1.2.0
SeedProd Coming Soon Page Pro: by SeedProd – 5.12.5
Title Remover: by WPGurus – 1.2.1
WooCommerce: by Automattic – 4.1.0
Yoast SEO: by Team Yoast – 14.0.4
WP Fastest Cache Premium: by Emre Vona – 1.5.8
WP Fastest Cache: by Emre Vona – 0.9.0.6
Smush: by WPMU DEV – 3.6.1

### Inactive Plugins (4) ###

Duplicate Post: by Enrico Battocchi – 3.2.4
Ocean Extra: by OceanWP – 1.6.2
Ocean Pro Demos: by OceanWP – 1.1.1
Trustpilot-reviews: by Trustpilot – 2.5.804 – Installed version not tested with active version of WooCommerce 4.1.0

### Dropin Plugins (1) ###

db.php: Query Monitor Database Class

### Must Use Plugins (1) ###

Elementor Safe Mode: by Elementor.com – 1.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #1317 - /shop/
Cart: #1320 - /cart/
Checkout: ? Page not set
My account: #1323 - /my-account/
Terms and conditions: #1326 - /terms-conditions/

### Theme ###

Name: OceanWP
Version: 1.8.2
Author URL: https://oceanwp.org/about-me/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: oceanwp/woocommerce/cart/mini-cart.php
oceanwp/woocommerce/content-single-product.php
oceanwp/woocommerce/loop/loop-start.php
oceanwp/woocommerce/single-product/title.php

### Action Scheduler ###

Canceled: 1
Oldest: 2020-05-05 09:48:09 +0000
Newest: 2020-05-05 09:48:09 +0000

Complete: 52
Oldest: 2020-05-01 16:32:47 +0000
Newest: 2020-05-11 10:19:57 +0000

Many Thanks

Steve

This topic was modified 4 years, 6 months ago by stvcargill.

Viewing 10 replies - 1 through 10 (of 10 total)

steveblumer
(@steveblumer)

4 years, 6 months ago

I have the same issue…

Thread Starter stvcargill
(@stvcargill)

4 years, 6 months ago

I wonder if this is a WooCommerce issue as I have seen a few threads like mine?

Plugin Support RK a11n
(@riaanknoetze)

4 years, 6 months ago

Hi there,

Can you share a screenshot of the product edit page in WooCommerce? If you’re wondering, it should look like this:

Link to image: https://d.pr/i/GAdJ9D

@steveblumer – Can you confirm whether there are any plugins/themes that are the same as that of @stvcargill? If you’re using the same theme for instance, that’s might be something worth investigating in more detail

steveblumer
(@steveblumer)

4 years, 6 months ago

not sure how to add a photo?

https://testshoponline.flywheelsites.com/wp-content/uploads/2020/05/woocommerceproduct.png

steveblumer
(@steveblumer)

4 years, 6 months ago

I have no other plugins used. Using Divi theme. Everything is up to date. Happened when updated woocommerce to 4.1.0

Thread Starter stvcargill
(@stvcargill)

4 years, 6 months ago

Please find attached a link to my screenshot.

https://eversmart.co/Screenshot.pdf

Hope it works ??

Regards Steve

Thread Starter stvcargill
(@stvcargill)

4 years, 6 months ago

Got a jpg version if any easier?
https://eversmart.co/screenshot.jpg

Thread Starter stvcargill
(@stvcargill)

4 years, 6 months ago

I have been waiting now for not far off a whole day for some help on this issue.

Is there a dedicated technical support contact for WooCommerce that anyone knows about?

Regards
Steve

go4victory
(@go4victory)

4 years, 3 months ago

Same here

icontoo
(@icontoo)

4 years, 2 months ago

I upgraded to WooCommerce Version 4.4.1
and this issue is resolved.
Clear cache and login again.
I have a new WordPress install with no other plugins other than the default ones.

Viewing 10 replies - 1 through 10 (of 10 total)

The topic ‘WooCommerce Missing Product Data Options’ is closed to new replies.