Woocommerce missing products

Hi. @ffdigit ,

Thanks for reaching out!

Please could you clarify if:

1. You have 18 products being displayed on your home page, however the option to add new products has disappeared on the back end?

OR

2. The option to increase the quantity when selecting a product to add to the cart is not being displayed?

Also, in order to have a better understanding of what you are experiencing, please can you share a screenshot of what you are seeing on your end, or otherwise where an option is missing.

Snipboard.io?can be used for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.

Additionally, please can you share a copy of your sites System Status Report so that we can have a better understanding of your sites current environment.

You can find this via WooCommerce?→?Status. Select?Get system report?and then?Copy for support.

Once you have this, please share the results in your response here.

Cheers!

The matter is much simpler: in your theme, under customize –> WooCommerce –> Products catalogue the number of rows option is gone!

WordPress Environment

WordPress address (URL): https://www.visura.uno
Site address (URL): https://www.visura.uno
WC Version: 7.5.0
REST API Version: ?</img> 7.5.0
WC Blocks Version: ?</img> 9.6.5
Action Scheduler Version: ?</img> 3.5.4
Log Directory Writable: ?</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?</img>
Language: it_IT
External object cache: –

Server Environment

Server Info: Apache/2.4.56 (Ubuntu)
PHP Version: 8.1.16
PHP Post Max Size: 128 MB
PHP Time Limit: 600
PHP Max Input Vars: 3000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 8.0.32-0ubuntu0.20.04.2
Max Upload Size: 125 MB
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img>
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

Database

WC Database Version: 7.5.0
WC Database Prefix: wp_
Dimensione totale database: 86.49MB
Dimensione dati database: 61.05MB
Dimensione indice database: 25.44MB
wp_woocommerce_sessions: Dati: 1.02MB + indice: 0.02MB + motore InnoDB
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Post Type Counts

attachment: 503
cookielawinfo: 6
mailpoet_page: 1
nav_menu_item: 7
oembed_cache: 2
page: 12
post: 5
product: 31
revision: 10
saswp: 2
shop_coupon: 2
shop_order: 3467
shop_order_refund: 409
wp_global_styles: 1

Security

Secure connection (HTTPS): ?</img>
Hide errors from visitors: ?</img>

Active Plugins (17)

Gravity Forms: by Gravity Forms – 2.7.3
Accelerated Mobile Pages: by Ahmed Kaludi
Mohammed Kaludi – 1.0.81

All in One SEO: by All in One SEO Team – 4.3.3
AMP Gravity Forms: by Mohammed Kaludi
Ahmed Kaludi – 2.9.35

AMP Pro Extension Manager: by AMPforWP Team – 1.10.16
AMP WooCommerce Pro: by AMPforWP Team – 3.3.49
CookieYes | GDPR Cookie Consent: by CookieYes – 3.0.8
Favicon by RealFaviconGenerator: by Philippe Bernard – 1.3.27
Add-On Stripe di Gravity Forms: by Gravity Forms – 4.3
Schema & Structured Data for WP & AMP: by Magazine3 – 1.11.1
Theme Customisations: by WooThemes – 1.0.0
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.8.1
WooCommerce Stripe Gateway: by WooCommerce – 7.2.0
WooCommerce: by Automattic – 7.5.0
WP Mail SMTP: by WPForms – 3.7.0
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.13

YellowPencil: by WaspThemes – 7.5.8

Inactive Plugins (0)

Dropin Plugins (1)

advanced-cache.php: advanced-cache.php

Settings

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?</img>
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #6 - /
Carrello: #7 - /carrello/
Pagamento: #8 - /pagamento/
Il mio account: #9 - /mio-account/
Termini e condizioni: #51 - /termini-e-condizioni/

Theme

Name: Storefront
Version: 4.2.0
Author URL: https://woocommerce.com/
Child Theme: ?</img> – Se stai modificando WooCommerce o un tema genitore che non hai costruito personalmente
ti consigliamo di utilizzare un tema child. Vedi: Come creare un tema child

WooCommerce Support: ?</img>

Templates

Overrides: –

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-variation-management
settings

Daily Cron: ?</img> Next scheduled: 2023-03-19 15:43:21 +01:00
Options: ?</img>
Notes: 4
Onboarding: completed

Action Scheduler

Completato: 280
Oldest: 2023-02-16 17:19:11 +0100
Newest: 2023-03-19 09:32:15 +0100

In attesa: 6
Oldest: 2023-03-19 09:47:15 +0100
Newest: 2023-03-21 14:38:38 +0100

Status report information

Generated at: 2023-03-19 09:40:29 +01:00
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Hi @ffdigit

Thanks for sharing the requested information above.

The matter is much simpler: in your theme, under customize –> WooCommerce –> Products catalogue the number of rows option is gone!

On my personal site running on the default Storefront theme, this is what I’m seeing on my end:

Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Let us know how it goes!

It was as you indicated…
By disabling the amp pro plugins:
AMP Pro Extension Manager
AMP WooCommerce Pro
https://it.www.ads-software.com/plugins/accelerated-mobile-pages/

L’opzione righe per pagina riappare magicamente…

<font _mstmutation=”1″></font>https://www.visura.uno/wp-content/uploads/2023/03/2.jpg

<font _mstmutation=”1″></font>

Hi @ffdigit ,

Glad to hear that you managed to identify the culprit ??

Since this has been resolved, feel free to create a new topic should you need any further help.

Also, if you have a few minutes, we’d love it if you could leave us a review:?

https://www.ads-software.com/support/theme/storefront/reviews/

Cheers!