woocommerce n?o esta funcionando corretamente

Hi there!

As a first step, you will want to do a conflict test to see if the issue is caused by a plugin/theme conflict with WooCommerce.

Here are the steps for doing a conflict test: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Let us know how it goes.

obrigada pelo retorno. Mais antes de iniciar esse procedimento tenho uma duvida você pode me ajudar?
A duvida é a seguinte se eu fizer essa primeira etapa , mudar o tema eu nao vou perder todos os cadastros que ja fiz dos meus produtos?

<strong>Desativa??o e teste
Para solucionar conflitos de tema e plug-in:

1) Mude para um tema padr?o do WordPress, como Twenty Nineteen, para ver se o problema persiste.
Se n?o, seu tema está causando o problema. Você pode: a) mudar seu tema; b) entrar em contato com o autor do tema e solicitar que o corrija.
Se sim, vá para a próxima etapa.

mais uma vez aguardo sua resposta

Hi @ritafms,

Thanks for getting back to us.

The question is, if I do this first step, change the theme, won’t I lose all the registrations I’ve made of my products?

If you switch to the default theme like Storefront and disable all other plugins except WooCommerce, you shouldn’t have major problems as the data is stored in the database and this first step has no influence on it.

However, it’s a smart idea to create a backup of your website and database. This way, if you accidentally make something worse, you can easily restore your site to a functioning state.

Hi @ritafms,

Hopefully, you were able to get this conflict sorted out. Since it’s been a while since we last heard back from you, I’m going to mark this thread resolved.

If you have any questions or trouble, please open up a new thread and we’ll be happy to help out.

Take care