Woocommerce “new order” emails

  • Resolved develobaby

    (@bornefysioterapi)


    1 year, 1 month ago

    When Woocommerce sends out “new order” notifications to the Woocommerce shop admin, curiously the reply-to header is set to the customers email address (why?). This is apparently a Woocommerce convenience feature, but caught me by surprise … and clearly also my email hoster, who thinks that emails with differing sender and reply-to addresses smell like spam.

    So, I copy-pasted the email address specified in Easy WP SMTP setting “From Email Address” over to “Reply-To Email Address” and enabled “Substitute Mode” (just to be sure).

    It seems however that new-order emails are still sent with the reply-to header set to the customers email address. I am using a code snippet now to adjust the reply-to header and that works as intended. I feel like, either Easy WP SMTP should have a “force” option for the reply-to field or it should overwrite the Woocommerce bahviour by default.

    Or am I overlooking anything?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Victoria Sakal

    (@sakalvictoria)

    Hi, @bornefysioterapi!

    Please kindly know, that the “Substitute Mode” works in this way: if the reply-to header in the email contains from email address that is configured in the Easy WP SMTP plugin then that reply-to header will be replaced with the email address that is specified in the plugin’s “Reply-To Email Address” field.

    But since WooCommerse set reply-to to the customer’s email address (which is not the email address that is specified in the “From Email Address”) it’s not being replaced.

    Currently, we do not have a “Force Reply-To Email Address” option. I do agree it would be helpful. I’ve made a note of the feature request and we’ll keep it on our radar as we plan out our roadmap for the future.

    Kind regards.

    Thread Starter develobaby

    (@bornefysioterapi)

    Thanks, Victoria!

Viewing 2 replies - 1 through 2 (of 2 total)
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