Woocommerce not displaying tax in tab settings

  • Resolved samuelkjdn

    (@samuelkjdn)


    5 years ago

    Hello i have a problem with woocommerce tab tax in vat settings. keeps saying loading and it is not loading the data. Impossible to add any vat informations. I have tried disabling plugins and switching theme, and it is still not working.

Viewing 11 replies - 1 through 11 (of 11 total)

  • Hey @samuelkjdn,

    Sorry to hear about the trouble you’ve run into with this. Could I get you to send over a screenshot of where this won’t load along with the URL to your site? You can use https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL it gives you in your reply.

    Thanks!

    Thread Starter samuelkjdn

    (@samuelkjdn)

    Hello,

    Thank you for your answer.

    The screenshot : https://snipboard.io/9cBdjV.jpg (same problem on each VAT rate)

    My website URL : https://www.qop.fr

    I send you the report system too, if this can be helpful : 

    
### WordPress Environment ###

WordPress address (URL): https://www.qop.fr
Site address (URL): https://www.qop.fr
WC Version: 3.9.2
REST API Version: ? 1.0.7
Log Directory Writable: ?
WP Version: 5.3.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: fr_FR
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.0.33 - Nous recommandons d’utiliser PHP?7.2 ou supérieur pour optimiser les performances et la sécurité. Comment mettre à jour votre version de PHP??
PHP Post Max Size: 16 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.38.0
OpenSSL/1.0.1k

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.0.38-MariaDB-0+deb8u1
Max Upload Size: 16 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.9.2
WC Database Prefix: wc6zsa1p_
Taille totale de la base de données: 28.25MB
Taille de la base de données: 24.68MB
Taille de l’index: 3.57MB
wc6zsa1p_woocommerce_sessions: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wc6zsa1p_woocommerce_api_keys: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wc6zsa1p_woocommerce_attribute_taxonomies: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wc6zsa1p_woocommerce_downloadable_product_permissions: Données?: 0.02MB + Index?: 0.06MB + Moteur InnoDB
wc6zsa1p_woocommerce_order_items: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wc6zsa1p_woocommerce_order_itemmeta: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wc6zsa1p_woocommerce_tax_rates: Données?: 0.02MB + Index?: 0.06MB + Moteur InnoDB
wc6zsa1p_woocommerce_tax_rate_locations: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wc6zsa1p_woocommerce_shipping_zones: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wc6zsa1p_woocommerce_shipping_zone_locations: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wc6zsa1p_woocommerce_shipping_zone_methods: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wc6zsa1p_woocommerce_payment_tokens: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wc6zsa1p_woocommerce_payment_tokenmeta: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wc6zsa1p_woocommerce_log: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wc6zsa1p_commentmeta: Données?: 0.11MB + Index?: 0.03MB + Moteur InnoDB
wc6zsa1p_comments: Données?: 0.41MB + Index?: 0.56MB + Moteur InnoDB
wc6zsa1p_gdpr_consent: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wc6zsa1p_gdpr_userlogs: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wc6zsa1p_links: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wc6zsa1p_lockdowns: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wc6zsa1p_login_fails: Données?: 0.30MB + Index?: 0.00MB + Moteur InnoDB
wc6zsa1p_mailpoet_custom_fields: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wc6zsa1p_mailpoet_dynamic_segment_filters: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wc6zsa1p_mailpoet_feature_flags: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wc6zsa1p_mailpoet_forms: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wc6zsa1p_mailpoet_log: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wc6zsa1p_mailpoet_mapping_to_external_entities: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wc6zsa1p_mailpoet_newsletters: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wc6zsa1p_mailpoet_newsletter_links: Données?: 0.02MB + Index?: 0.05MB + Moteur InnoDB
wc6zsa1p_mailpoet_newsletter_option: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wc6zsa1p_mailpoet_newsletter_option_fields: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wc6zsa1p_mailpoet_newsletter_posts: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wc6zsa1p_mailpoet_newsletter_segment: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wc6zsa1p_mailpoet_newsletter_templates: Données?: 2.52MB + Index?: 0.00MB + Moteur InnoDB
wc6zsa1p_mailpoet_scheduled_tasks: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wc6zsa1p_mailpoet_scheduled_task_subscribers: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wc6zsa1p_mailpoet_segments: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wc6zsa1p_mailpoet_sending_queues: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wc6zsa1p_mailpoet_settings: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wc6zsa1p_mailpoet_statistics_clicks: Données?: 0.02MB + Index?: 0.05MB + Moteur InnoDB
wc6zsa1p_mailpoet_statistics_forms: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wc6zsa1p_mailpoet_statistics_newsletters: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wc6zsa1p_mailpoet_statistics_opens: Données?: 0.02MB + Index?: 0.08MB + Moteur InnoDB
wc6zsa1p_mailpoet_statistics_unsubscribes: Données?: 0.02MB + Index?: 0.05MB + Moteur InnoDB
wc6zsa1p_mailpoet_statistics_woocommerce_purchases: Données?: 0.02MB + Index?: 0.06MB + Moteur InnoDB
wc6zsa1p_mailpoet_stats_notifications: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wc6zsa1p_mailpoet_subscribers: Données?: 0.02MB + Index?: 0.11MB + Moteur InnoDB
wc6zsa1p_mailpoet_subscriber_custom_field: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wc6zsa1p_mailpoet_subscriber_ips: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wc6zsa1p_mailpoet_subscriber_segment: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wc6zsa1p_mailpoet_user_flags: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wc6zsa1p_options: Données?: 2.03MB + Index?: 0.08MB + Moteur InnoDB
wc6zsa1p_postmeta: Données?: 1.25MB + Index?: 0.31MB + Moteur InnoDB
wc6zsa1p_posts: Données?: 16.34MB + Index?: 0.48MB + Moteur InnoDB
wc6zsa1p_slim_events: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wc6zsa1p_slim_events_archive: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wc6zsa1p_slim_stats: Données?: 0.08MB + Index?: 0.08MB + Moteur InnoDB
wc6zsa1p_slim_stats_archive: Données?: 0.02MB + Index?: 0.08MB + Moteur InnoDB
wc6zsa1p_termmeta: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wc6zsa1p_terms: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wc6zsa1p_term_relationships: Données?: 0.08MB + Index?: 0.08MB + Moteur InnoDB
wc6zsa1p_term_taxonomy: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wc6zsa1p_usermeta: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wc6zsa1p_users: Données?: 0.02MB + Index?: 0.05MB + Moteur InnoDB
wc6zsa1p_wcpdf_invoice_number: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wc6zsa1p_wc_admin_notes: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wc6zsa1p_wc_admin_note_actions: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wc6zsa1p_wc_category_lookup: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wc6zsa1p_wc_customer_lookup: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wc6zsa1p_wc_download_log: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wc6zsa1p_wc_order_coupon_lookup: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wc6zsa1p_wc_order_product_lookup: Données?: 0.02MB + Index?: 0.06MB + Moteur InnoDB
wc6zsa1p_wc_order_stats: Données?: 0.02MB + Index?: 0.05MB + Moteur InnoDB
wc6zsa1p_wc_order_tax_lookup: Données?: 0.02MB + Index?: 0.03MB + Moteur InnoDB
wc6zsa1p_wc_product_meta_lookup: Données?: 0.02MB + Index?: 0.09MB + Moteur InnoDB
wc6zsa1p_wc_tax_rate_classes: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wc6zsa1p_wc_webhooks: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB
wc6zsa1p_wplc_chat_msgs: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wc6zsa1p_wplc_chat_ratings: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wc6zsa1p_wplc_chat_sessions: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wc6zsa1p_wplc_chat_triggers: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wc6zsa1p_wplc_custom_fields: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wc6zsa1p_wplc_departments: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wc6zsa1p_wplc_offline_messages: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wc6zsa1p_wplc_roi_conversions: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wc6zsa1p_wplc_roi_goals: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB
wc6zsa1p_wplc_webhooks: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB

### Post Type Counts ###

attachment: 44
custom_css: 1
customize_changeset: 14
et_body_layout: 2
et_footer_layout: 1
et_header_layout: 1
et_pb_layout: 5
et_template: 7
et_theme_builder: 1
mailpoet_page: 1
nav_menu_item: 23
page: 14
post: 334
product: 3
revision: 667
scheduled-action: 781
wpematico: 1
wplc_quick_response: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (19) ###

Akismet Anti-Spam: par Automattic – 4.1.3
All in One SEO Pack: par Michael Torbert – 3.3.5
Classic Editor: par Contributeurs et contributrices WordPress – 1.5
Coming Soon Page, Under Construction & Maintenance Mode by SeedProd: par SeedProd – 5.1.0
EU Cookie Law: par Alex Moss
Marco Milesi – 3.1.1

The GDPR Framework: par Data443 – 1.0.34
Google XML Sitemaps: par Arne Brachhold – 4.1.0
Login LockDown: par Michael VanDeMar – v1.8.1
MailPoet 3 Premium (New): par MailPoet – 3.0.82
MailPoet 3 (nouveau): par MailPoet – 3.46.0
Supreme Modules Lite - Divi Theme, Extra Theme and Divi Builder: par Supreme Modules – 1.9.4
WooCommerce Weight Based Shipping: par weightbasedshipping.com – 5.3.3.1
WPC Product Bundles for WooCommerce: par WPClever.net – 3.8.9
WooCommerce Admin: par WooCommerce – 0.25.1
WooCommerce PDF Invoices & Packing Slips: par Ewout Fernhout – 2.4.6
WooCommerce: par Automattic – 3.9.2
WP-Live Chat by 3CX: par 3CX – 8.1.7
Slimstat Analytics: par Jason Crouse – 4.8.8.1
WPeMatico: par etruel  – 2.5.2

### Inactive Plugins (3) ###

Autoptimize: par Frank Goossens (futtta) – 2.6.1
BackUpWordPress: par XIBO Ltd – 3.10
WooCommerce Services: par Automattic – 1.22.3

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: 
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
woosb (woosb)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Base de la boutique: #10 - /boutique/
Panier: #13 - /panier/
Validation de la commande: #14 - /commande/
Mon compte: #15 - /mon-compte/
Conditions générales de vente et d’utilisation: #230277 - /conditions-generales-de-vente/

### Theme ###

Name: Divi
Version: 4.3.2
Author URL: https://www.elegantthemes.com
Child Theme: ? – Si vous modifiez WooCommerce sur un thème parent que vous n’avez pas construit personnellement
nous vous recommandons d’utiliser un thème enfant. Voir?: Comment créer un thème enfant

WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Terminer: 777
Oldest: 2020-01-21 09:01:42 +0100
Newest: 2020-02-21 07:52:30 +0100

En attente: 1
Oldest: 2020-02-21 08:52:30 +0100
Newest: 2020-02-21 08:52:30 +0100

Annulé: 3
Oldest: 2020-02-13 15:23:37 +0100
Newest: 2020-02-18 18:19:21 +0100

En cours: 0
Oldest: –
Newest: –

échoué: 0
Oldest: –
Newest: –

    Hi @samuelkjdn,

    Thanks so much for sending that over. I didn’t see anything in the System Status Report that seems likely to be the cause for this. You mentioned you’ve already tried disabling all plugins (at the same time) except for WooCommerce and switching to one of the default themes. Here’s what I would do next.

    Go to the Tax table again in your dashboard. You’ll want to open up the browser’s developer tools and view the console. We want to make sure that there aren’t any errors here.

    developer console

    Let me know what you find and if you see any errors, please copy them and paste them here in your reply.

    Thanks!

    Thread Starter samuelkjdn

    (@samuelkjdn)

    Hello,

    I’ve opened up the browser’s developer tools and view the console, and i send you a screenshot of the errors : https://snipboard.io/iqza7v.jpg

    the two problematic files are :

    wp-includes/js/dist/escape-html.min.js,

    and wp-content/plugins/woocommerce/assets/js/admin/settings-views-html-settings-tax.min.js

    However I checked, and these files are present on the FTP. I don’t understand…

    Thank you so much for your help

    Thanks so much for sending over the screenshot. The 403 forbidden error means that WordPress isn’t allowed to access the files by the server. So even though they exist, the server won’t let them be ready by WordPress.

    I would suggest checking the owner of the group and permissions of these files to make sure they can be read by WordPress. Here are a few posts that can offer more information about file permissions on WordPress sites.

    https://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/
    https://www.smashingmagazine.com/2014/05/proper-wordpress-filesystem-permissions-ownerships/

    Try to get those set for the wp-includes folder and its sub-folders and then see if this screen will work correctly. Let me know what you find out.

    Thread Starter samuelkjdn

    (@samuelkjdn)

    Hello,

    I followed the instructions and changed permissions for files (644) and folders (755). But no change the problem is still here… ??

    Thank you for your help

    Hey @samuelkjdn,

    Sorry to hear changing the permissions didn’t get that working for you.

    Were you able to check the owner of these files and folders to make sure they are accessible by WordPress? When I try visiting this file directly, I’m still getting a 403 forbidden error.

    https://www.qop.fr/wp-content/plugins/woocommerce/assets/js/admin/settings-views-html-settings-tax.min.js

    You may want to get some help from the web host, but you’ll need to make sure that WordPress is part of the group that has ownership of these files too.

    The Smashing Magazine article I mentioned above has a section on ownership that may be helpful.

    Hi @samuelkjdn,

    It’s been a while since we heard from you, so I’m marking this thread resolved. Hopefully, you’ve been able to resolve this, but if you haven’t, please let open up a new topic and we’ll be happy to help out.

    Cheers

    Thread Starter samuelkjdn

    (@samuelkjdn)

    Hello, sorry i was on holiday last days so i couldn’t answer.

    My problem is not resolved. However i followed instructions about files and folders permissions, and I do not know what to do now. Why a 403 error only on these 2 files ?

    Thank you for your help

    Hello could anyone help me out i am getting my blog content twice.
    One time above the header and one time on main post please help: https://jamiapapers.com/how-to-crack-neet-entrance-exam-by-self-study/

    Issue resolved Thanks

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘Woocommerce not displaying tax in tab settings’ is closed to new replies.

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