• Resolved BelleT

    (@bellet)


    Hi Everyone!

    I know this has been asked before but there didn’t seem to be any answer. I’ve also tried to read all the documentation available but haven’t had any luck. Any information or guidance would be deeply appreciated as I’m hoping to make this site live soon.

    After a student successfully purchases a course (via paypal – only payment method) the order is being marked as complete yet they are not being enrolled in the course. They can see their order history but aren’t able to access course material.

    I am using LifterLMS version 3.1.6 and have the following associated plugins:
    – LifterLMS Helper
    – LifterLMS Paypal Gateway
    – LifterLMS WooCommerce
    – WooCommerce
    – WooCommerce – Autocomplete Orders

    My theme is Retailer (a child version of WooCommerce’s “Storefront”)

    This has been driving me a little crazy for the past couple of days so any help, tips or advice is most welcome!

Viewing 9 replies - 1 through 9 (of 9 total)
  • fredisco

    (@fredisco)

    Hi, I kind of got stuck with the same, if you go into Woocommerce > Orders, what’s the status of the order?
    If it’s “Pending”, and you click so they become Completed.. Will that trigger the enrollment?

    fredisco

    (@fredisco)

    When I added the Yith WooCommerce Subscription, set product to Virtual+Subscription, then it started working, and users were enrolled directly.

    But then I got this problem:
    www.ads-software.com/support/topic/lifterlms-woocommerce-extension-and-subscriptions-2/

    Thread Starter BelleT

    (@bellet)

    It’s so strange isnt’ it? Sorry to hear you’re having similar issues…

    I went into WooCommerce and the status of the order is “Completed”. I know that I can enroll the student manually into each course but that is not really what I’d like to have to do each time.

    I don’t have your other subscription so I can’t try it out… I hope your issue gets sorted out!

    @bellet,

    Have you followed our instructions for auto enrollment at https://lifterlms.com/docs/getting-started-with-lifterlms-and-woocommerce/#auto-enroll

    Please attach some screenshots of the integrations screen and your settings

    It’d also be useful to have a link to your website.

    Thanks

    Thread Starter BelleT

    (@bellet)

    Hi @thomasplevy

    Thank you so much for responding – I do love what LifterLMS is trying to achieve and I understand you guys are a small team doing your best.

    I have followed all instructions for auto enrollment according to the documentation
    My website is wwww.easycpd.online (currently in construction, but if you’d like to jump around inside and see what’s going on, I’m happy to give you login details)

    This is the system report from LifterLMS:
    Wordpress
    ——————————————-

    Home Url: https://www.easycpd.online
    Site Url: https://www.easycpd.online/wp
    Version: 4.6.1
    Debug Mode: No
    Locale: en_AU
    Multisite: No
    Page For Posts: Not Set
    Page On Front: EasyCPD (#2)
    Permalink Structure: /%postname%/
    Show On Front: page
    Wp Cron: Yes

    Settings
    ——————————————-

    Version: 3.1.6
    Course Catalog: Not Set
    Course Catalog Per Page:
    Course Catalog Sorting: title,ASC
    Membership Catalog: Memberships (#189)
    Membership Catalog Per Page: 10
    Membership Catalog Sorting: title,ASC
    Site Membership: Not Set
    Student Dashboard: My Courses (#192)
    Courses Endpoint: my-courses
    Edit Endpoint: edit-account
    Lost Password Endpoint: lost-password
    Vouchers Endpoint: redeem-voucher
    Autogenerate Username: yes
    Password Strength Meter: yes
    Minimum Password Strength: medium
    Terms Required: yes
    Terms Page: Terms and Conditions (#204)
    Checkout Names: required
    Checkout Address: required
    Checkout Phone: hidden
    Checkout Email Confirmation: yes
    Open Registration: yes
    Registration Names: required
    Registration Address: required
    Registration Phone: hidden
    Registration Voucher: optional
    Registration Email Confirmation: no
    Account Names: required
    Account Address: required
    Account Phone: hidden
    Account Email Confirmation: yes
    Checkout Page: Purchase (#191)
    Confirmation Endpoint: confirm-payment
    Force Ssl Checkout: no
    Country: AU
    Currency: AUD
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Decimals: 2
    Trim Zero Decimals: no
    Recurring Payments: yes
    Email From Address: [email protected]
    Email From Name: EasyCPD
    Email Footer Text: Easy CPD for Busy Health Practitioners
    Email Header Image: https://www.easycpd.online/wp/wp-content/uploads/2016/11/colourlogo.jpg
    Cert Bg Width: 800
    Cert Bg Height: 616
    Cert Legacy Compat: no

    Gateways
    ——————————————-

    PayPal: Enabled
    PayPal Test Mode: Disabled
    PayPal Logging: no
    PayPal Order: 1
    Manual: Disabled
    Manual Logging: no
    Manual Order: 1

    Server
    ——————————————-

    Mysql Version: 5.5.5
    Php Curl: Yes
    Php Default Timezone: UTC
    Php Fsockopen: Yes
    Php Max Input Vars: 1000
    Php Max Upload Size: 2 MB
    Php Memory Limit: 64M
    Php Post Max Size: 8M
    Php Soap: No
    Php Suhosin: Yes
    Php Time Limt: 30
    Php Version: 5.5.37
    Software: Apache/2.2.31 (Unix) mod_ssl/2.2.31 OpenSSL/1.0.1e-fips mod_bwlimited/1.4
    Wp Memory Limit: 256M

    Theme
    ——————————————-

    Name: EasyCPD Retailer Child
    Version: 2.0.1.1479547032
    Themeuri:
    Authoruri:
    Template: storefront
    Child Theme: Yes
    Llms Support: No

    Plugins
    ——————————————-

    Child Theme Configurator: 2.1.2
    Content Views: 1.9.2.1
    Duplicate Post: 3.0.3
    LifterLMS: 3.1.6
    LifterLMS Helper: 2.3.1
    LifterLMS PayPal Gateway: 1.0.1
    LifterLMS WooCommerce: 1.0.0
    Limit Login Attempts: 1.7.1
    Theme Customisations: 1.0.0
    Ultimate Form Builder Lite: 1.2.9
    Under Construction / Maintenance Mode From Acurax: 2.5.1
    UpdraftPlus – Backup/Restore: 1.12.25
    WooCommerce: 2.6.8
    WooCommerce – Autocomplete Orders: 1.1.4

    Integrations
    ——————————————-

    BbPress: No
    BuddyPress: No
    WooCommerce: Yes

    LifterLMS
    <img src=”https://www.easycpd.online/wp/wp-content/uploads/2016/11/WooCommerce_autocomplete.jpg&#8221; alt=”WooCommerce” /

    Thread Starter BelleT

    (@bellet)

    Hi @thomasplevy

    Thank you so much for responding – I do love what LifterLMS is trying to achieve and I understand you guys are a small team doing your best.

    I have followed all instructions for auto enrollment according to the documentation
    My website is wwww.easycpd.online (currently in construction, but if you’d like to jump around inside and see what’s going on, I’m happy to give you login details)

    Please find attached the screenshots:
    LifterLMS
    WooCommerce

    Apologies for the double post – the second image was not inserted properly
    Thank you so much for your time and effort – it is truly appreciated!

    • This reply was modified 8 years ago by BelleT.

    @bellet,

    I’m sorry but everything seems correct and I know things are working based on my local tests.

    Can you open a support ticket via https://lifterlms.com/my-accont/my-tickets — reference this thread and provide some admin creds so I can login and take a closer look

    In the future, as a customer, we are always faster via our support system. This is a benefit of being a customer, we only check the forums a few times a week.

    Thanks,

    Thread Starter BelleT

    (@bellet)

    Hi @thomasplevy

    Thank you so much for your response.

    You’re not going to believe this…
    I haven’t changed a single thing. I simply haven’t had the time to work on the site but when I logged on today and created another test student account to try another purchase, everything worked. It just worked perfectly.

    As a result I won’t open a support ticket, but thank you for providing me with those details and for all your help!

    To anyone else having this issue, maybe this might help you:
    – Log out and clear your browsing history
    – Sign in and create a new student account
    – Try purchasing something
    Good Luck!

    @bellet,

    The internet be crazy so I do believe it.

    Any other questions you know where we are.

    Take care,

Viewing 9 replies - 1 through 9 (of 9 total)
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