Hi @iwavedotenergy,
Thank you for contacting WooCommerce Plugin Support.
I understand that you want to sell products from Alibaba on your WooCommerce website, but you are facing some issues with the compatibility and the plugin. Here are some steps you can try to fix the problem:
- First, make sure that you have the latest version of WordPress, WooCommerce, and the Dropshipping on Alibaba.com plugin installed on your website. You can check for updates in your WordPress dashboard under Updates. Updating the plugins can help resolve any bugs or conflicts that may cause errors.
- Second, check your WooCommerce and Alibaba settings and make sure that they are configured correctly. You will need to generate an API key from Alibaba and enter it in the WooCommerce settings page. You can find more details on how to do this in this article. You will also need to select the type of products you want to sell and sync them with your WooCommerce categories. You can find more details on how to do this in this article.
- Third, if the above steps do not work, you may want to try a different plugin that allows you to import and sell products from Alibaba on your WooCommerce website. One of the plugins is AliExpress Dropshipping for WooCommerce. This plugin allows you to synchronize your product catalog, attributes, and characteristics with AliExpress, which is a subsidiary of Alibaba. You can find more details and instructions on how to use this plugin in this article.
I hope this helps you solve your problem and start selling products from Alibaba on your WooCommerce website.
