Woocommerce not pushing itemized list to paypal

  • Title says it all I’ve client that has changed paypal accounts and now when orders him paypal rather than an itemized list with description / SKU / name etc the only thing it is sending is a name and quantity nothing else. Am I missing a setting in woocommerce / paypal to push that? The settings themselves worked on the previous account and the only thing site side I’ve changed is the identity token / email / IPN info plus turned taxation on and added the currency converter.

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  • similar (if not same) issue here: I add 2 items to my cart, checkout, and PayPal only thinks I’m buying one item whose name is simply items 1 + 2 concatenated, which can get very long and is not optimal for people buying tons of stuff. I’d rather the PayPal invoice be itemized just like the WooCommerce invoice.

    caveat: I’m using Mix and Match plugin, so each item has multiple sub-items (e.g. “photo starter kit” has a camera, SD card, stand, and objective).

    Is this a PayPal setting or a WooCommerce thing?

    Thread Starter twilightz0ne

    (@twilightz0ne)

    If you find a solution I’d love to hear it. The old setup before I added taxation they are telling me it pushed SKU and other data. Now that it has changed to a new paypal account and making enough it has to charge taxes the info in the paypal invoice is incomplete. I don’t have access to the paypal account so not sure if a setting was missed to push this info or not but looking around my own account I don’t see anything to indicate what level or fields it is pushing. Even in woocommerce I don’t see one. Just for picking products and reconciling your books more info is better plus what happens with paypal disputes obviously a complete invoice on both sides would be advantageous.

    it turns out there’s a second PayPal payment option called “PayPal Checkout”. I’m not entirely sure what the difference is under the hood, but it seems to work the way we both expect (i.e. sending all product information to PayPal). One thing to note is that when entering account information, it asks for API certificate and API subject, which you don’t need / PayPal doesn’t have any more (as far as I can tell). Username + Password + Signature seemed to work just fine.

    • This reply was modified 5 years, 9 months ago by mikeburns.
    Thread Starter twilightz0ne

    (@twilightz0ne)

    I’ve looked at this and set it up but it doesn’t appear to push more info. All I get is the item name and not the SKU being pushed to paypal. You really need the SKU as well on site you have categories, tags, attributes defining products so I’m able to keep the names simple for search purposes. It only pushing a simple name without further info makes it more difficult for those looking at it especially if you’re trying to avoid errors.

Viewing 4 replies - 1 through 4 (of 4 total)
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