• Resolved sgtech

    (@sgtech)


    Hello there.

    I recently changed hosts and since then Woocomemrce has not been sending out emails. When I switched sites I backed up the database and then imported it into a new database on my new host so I’m not sure if that’s the problem.

    The emails worked on my old host (HostGator) but not my new host (Dreamhost). I have tried disabling all plugins except for woocommerce, I have also tried using an SMTP plugin and I have tried manually sending the emails through the backend. Nothing works.

    Here is my system status report.

    
    

    ### WordPress Environment ###

    Home URL: https://www.wscottgardiner.com
    Site URL: https://www.wscottgardiner.com
    WC Version: 3.3.3
    Log Directory Writable: ?
    WP Version: 4.9.4
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: ?
    WP Cron: ?
    Language: en_US

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.0.27
    PHP Post Max Size: 65 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.35.0
    OpenSSL/1.0.1f

    SUHOSIN Installed: –
    MySQL Version: 5.6.34
    Max Upload Size: 64 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 3.3.3
    WC Database Prefix: wp_
    MaxMind GeoIP Database: ?
    Total Database Size: 6.05MB
    Database Data Size: 5.01MB
    Database Index Size: 1.04MB
    wp_woocommerce_sessions: Data: 0.03MB + Index: 0.00MB
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_order_itemmeta: Data: 0.01MB + Index: 0.02MB
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB
    wp_commentmeta: Data: 0.00MB + Index: 0.01MB
    wp_comments: Data: 0.01MB + Index: 0.01MB
    wp_links: Data: 0.00MB + Index: 0.00MB
    wp_options: Data: 0.89MB + Index: 0.05MB
    wp_postmeta: Data: 0.18MB + Index: 0.07MB
    wp_posts: Data: 0.57MB + Index: 0.05MB
    wp_termmeta: Data: 0.00MB + Index: 0.01MB
    wp_terms: Data: 0.00MB + Index: 0.01MB
    wp_term_relationships: Data: 0.01MB + Index: 0.01MB
    wp_term_taxonomy: Data: 0.00MB + Index: 0.01MB
    wp_top_ten: Data: 0.00MB + Index: 0.00MB
    wp_top_ten_daily: Data: 0.04MB + Index: 0.05MB
    wp_usermeta: Data: 0.01MB + Index: 0.01MB
    wp_users: Data: 0.00MB + Index: 0.01MB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB
    wp_wfBadLeechers: Data: 0.00MB + Index: 0.00MB
    wp_wfBlockedCommentLog: Data: 0.00MB + Index: 0.00MB
    wp_wfBlockedIPLog: Data: 0.00MB + Index: 0.00MB
    wp_wfBlocks: Data: 0.00MB + Index: 0.00MB
    wp_wfBlocks7: Data: 0.00MB + Index: 0.00MB
    wp_wfBlocksAdv: Data: 0.00MB + Index: 0.00MB
    wp_wfConfig: Data: 0.29MB + Index: 0.01MB
    wp_wfCrawlers: Data: 0.00MB + Index: 0.00MB
    wp_wfFileChanges: Data: 0.00MB + Index: 0.00MB
    wp_wfFileMods: Data: 1.60MB + Index: 0.36MB
    wp_wfHits: Data: 0.31MB + Index: 0.08MB
    wp_wfHoover: Data: 0.00MB + Index: 0.00MB
    wp_wfIssues: Data: 0.08MB + Index: 0.02MB
    wp_wfKnownFileList: Data: 0.77MB + Index: 0.11MB
    wp_wfLeechers: Data: 0.00MB + Index: 0.01MB
    wp_wfLockedOut: Data: 0.00MB + Index: 0.00MB
    wp_wfLocs: Data: 0.00MB + Index: 0.00MB
    wp_wfLogins: Data: 0.03MB + Index: 0.01MB
    wp_wfNet404s: Data: 0.00MB + Index: 0.00MB
    wp_wfNotifications: Data: 0.01MB + Index: 0.00MB
    wp_wfPendingIssues: Data: 0.00MB + Index: 0.00MB
    wp_wfReverseCache: Data: 0.00MB + Index: 0.00MB
    wp_wfScanners: Data: 0.00MB + Index: 0.00MB
    wp_wfSNIPCache: Data: 0.00MB + Index: 0.00MB
    wp_wfStatus: Data: 0.13MB + Index: 0.06MB
    wp_wfThrottleLog: Data: 0.00MB + Index: 0.00MB
    wp_wfVulnScanners: Data: 0.00MB + Index: 0.00MB

    ### Post Type Counts ###

    attachment: 62
    custom_css: 1
    customize_changeset: 30
    feedback: 4
    jetpack_migration: 2
    jp_img_sitemap: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    nav_menu_item: 6
    page: 10
    post: 47
    product: 2
    revision: 186
    safecss: 1
    shop_order: 13
    wpplugin_don_button: 1
    wysiwyg-widget: 2

    ### Security ###

    Secure connection (HTTPS): ?Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ?Error messages should not be shown to visitors.

    ### Active Plugins (17) ###

    Akismet Anti-Spam: by Automattic – 4.0.3
    Better Search Replace: by Delicious Brains – 1.3.2
    Flexible Shipping: by WP Desk – 2.0.1
    Genesis eNews Extended: by Brandon Kraft – 2.0.2
    Genesis Simple Edits: by StudioPress – 2.2.1
    Genesis Title Toggle: by Bill Erickson – 1.7.1
    Google Analytics Dashboard for WP (GADWP): by Alin Marcu – 5.2.3.1
    Hello Dolly: by Matt Mullenweg – 1.6
    Jetpack by WordPress.com: by Automattic – 5.8
    PayPal Donations: by Tips and Tricks HQ
    Johan Steen – 1.9.4

    Social Media Feather: by socialmediafeather – 1.8.4
    SumoMe: by SumoMe – 1.28
    Top 10: by Ajay D’Souza – 2.5.6
    WooCommerce Stripe Gateway: by WooCommerce – 4.0.7
    WooCommerce: by Automattic – 3.3.3
    WP Mail SMTP: by WPForms – 1.2.5
    Widget Content Blocks: by Danny van Kooten – 2.3.8

    ### Settings ###

    API Enabled: ?
    Force SSL: ?
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    ### WC Pages ###

    Shop base: #300 – /shop/
    Cart: #301 – /cart/
    Checkout: #302 – /checkout/
    My account: #303 – /my-account/
    Terms and conditions: ? Page not set

    ### Theme ###

    Name: Centric Theme
    Version: 1.1
    Author URL: https://www.studiopress.com/
    Child Theme: ?
    Parent Theme Name: Genesis
    Parent Theme Version: 2.5.3
    Parent Theme Author URL: https://www.studiopress.com/
    WooCommerce Support: ? Not declared

    ### Templates ###

    Overrides: –
    `

    Thanks,

    Scott

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Mikey (a11n)

    (@mikeyarce)

    Hi @sgtech,

    I recently changed hosts and since then Woocomemrce has not been sending out emails.

    This sounds like something Dreamhost should be able to help you out with. It might be that your email server isn’t configured right?

    You can use a tool like https://www.ads-software.com/plugins/wp-mail-logging/ to log all emails your site is firing off. If they are logged but don’t SEND, then you’ll know it’s a problem with your email server not working. Usually hosts are happy to help with that sort of thing.

Viewing 1 replies (of 1 total)
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