WooCommerce not sending new order emails automatically

Hi @ivanamomentum

Several potential reasons why WooCommerce might not automatically send new order emails. Here are a few things you can try to troubleshoot the issue:

Check the WooCommerce email settings to make sure that the “New Order” email is enabled and set to be sent automatically. You can find these settings by going to WooCommerce > Settings > Emails.

Check the WordPress email settings to ensure that the correct SMTP settings are configured. You can find these settings by going to WordPress > Settings > Email.

Check your website’s error logs to see if there are any errors related to email sending.

Check with your hosting provider to ensure that your website is not blocked from sending emails.

Ensure you have not installed any plugins that could interfere with WooCommerce’s email functionality.

Hi @ivanamomentum

Thanks for reaching out!

WooCommerce, and most plugins sending email, send mail by using the wp_mail() function that is a core function of WordPress.

In most cases, if the email is not being sent/received, then the issue is not with?WooCommerce itself, but with the core email function on your web host.

Please refer to this support documentation for troubleshooting common email problems: https://woocommerce.com/document/email-faq/

Hope this helps!

Hi @xue28 and @faisalahammad ,

it wasn’t Woo problem. We have Woo Solo API plugin for issuing invoices and we changed the currency on the 1st of January, and somehow because of the conversion it blocked new order emails.

Thanks anyway!

Ivana

Hi @ivanamomentum

Awesome, glad to know it’s working fine now. I am going to resolve this ticket and if you have any new questions, please create a new ticket.

Cheers!