WooCommerce Notifications sent to Junk folder in Gmail

  • Resolved databell96

    (@databell96)


    7 years, 6 months ago

    I’m using Mail Bank to send out notifications of orders in WooCommerce using the PHP Mailer function. The notifications get sent but at the very least in Gmail, the orders go to the Junk folder and it doesn’t seem to matter which email address under my clients domain I use.

    Th client uses Office365 for email via GoDaddy. When I send an email in O365 to a Gmail account, it arrives in the proper folder. Not junk.

    Is this an Office365 issue, a WooCommerce issue, one from my web host (HostGator) or something else?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Varun Sharma

    (@contact-banker)

    Hi,

    Please share your original email header received in your junk folder.

    Please make sure that the From Email Address and the Account used for authentication of Office 365, both email addresses are same in Mail Bank.

    Sometimes gmail will mark an email as Junk if it doesn’t matches with the authentication email address.

    Thanks

    Support Team
    Tech Banker

    Thread Starter databell96

    (@databell96)

    Delivered-To: [email protected]
Received: by 10.28.70.197 with SMTP id t188csp363480wma;
        Tue, 12 Sep 2017 18:02:57 -0700 (PDT)
X-Google-Smtp-Source: AOwi7QB89Wr4K+D1ppToZ7T+/TLDYhaUhOV/fx7h+I7A+X6FYdh7tVnjiJFzODAn7KJo2vKYklQq
X-Received: by 10.202.173.11 with SMTP id w11mr15608093oie.239.1505264577463;
        Tue, 12 Sep 2017 18:02:57 -0700 (PDT)
ARC-Seal: i=1; a=rsa-sha256; t=1505264577; cv=none;
        d=google.com; s=arc-20160816;
        b=ugF0WXRTaKTNbPcKq7rkV2X4PRietCnT+d72aEOr0OD3/R05axxjOYVPWuPtlh0fXQ
         YKAqoBNfsy4q4Gl5fSKYj5pw5xVa3vSb630HsvDvsnlEl8pV5A5frZwf287hSwtDwnf/
         ZdQjNi9WwyQIPuhdO2NwHw/wVU3ISnapEYR9+Dhsen/F321XtYX4RV0kaa47NoJJtIg7
         ArdsFLiVwezjGhZ4m9QYcA0CfUVauie9QFb1BNyPKSwyuXPoICGna2U7lGxSv+hzZgh2
         09fezaD5ZUsxGIZhT7B8EjAVBEGwoTMEWdLlbMU0v1oZeDgeHsfY9LbWHJz0fVNUnYDB
         /Lww==
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20160816;
        h=content-transfer-encoding:mime-version:message-id:from:date:subject
         :to:dkim-signature:arc-authentication-results;
        bh=MdbL4Xs31ohGIJvvUlB8+klt6y4N1SkfAWQNBgG05pI=;
        b=IhSlJ4QLfxgSTULFxshlRDnYjd7xZaxfK3Ni/eqy0AxKBTkjRwpgwK1M+9+Qr2RD15
         JRqAscX5c4EDZw6ssKFPomfM2dcveDSfHrYehYk+aXVYHn/781I7btOc2J0/AofrZU3c
         VYflO0/ZzcDs+ZTsyDBYPzjLD11ua7UYiiunAl1CTuI0q1N3CiDsr7hxtErl+Vo3tp73
         icsLV2oRCcjZKnqEwHQTXmBIDgtNCAZAnCTp70M4GVMcZlVvpwOUxKK0fN10xw91p6u0
         dAWf95ii2JRZEbuSAzjaIRJNQGQBacRt8iIVAEZcyn9PPVMXc70CuPOD71gLJfrY8VI/
         cRRA==
ARC-Authentication-Results: i=1; mx.google.com;
       dkim=pass [email protected] header.s=default header.b=BEYItjW4;
       spf=fail (google.com: domain of [email protected] does not designate 216.172.164.219 as permitted sender) [email protected]
Return-Path: <[email protected]>
Received: from kin.kingplush.com ([216.172.164.219])
        by mx.google.com with ESMTPS id l191si2438528oib.153.2017.09.12.18.02.57
        for <[email protected]>
        (version=TLS1_2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128);
        Tue, 12 Sep 2017 18:02:57 -0700 (PDT)
Received-SPF: fail (google.com: domain of [email protected] does not designate 216.172.164.219 as permitted sender) client-ip=216.172.164.219;
Authentication-Results: mx.google.com;
       dkim=pass [email protected] header.s=default header.b=BEYItjW4;
       spf=fail (google.com: domain of [email protected] does not designate 216.172.164.219 as permitted sender) [email protected]
DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed; d=squishmallows.com; s=default; h=Content-Transfer-Encoding:Content-Type: MIME-Version:Message-ID:From:Date:Subject:To:Sender:Reply-To:Cc:Content-ID: Content-Description:Resent-Date:Resent-From:Resent-Sender:Resent-To:Resent-Cc :Resent-Message-ID:In-Reply-To:References:List-Id:List-Help:List-Unsubscribe: List-Subscribe:List-Post:List-Owner:List-Archive; bh=MdbL4Xs31ohGIJvvUlB8+klt6y4N1SkfAWQNBgG05pI=; b=BEYItjW4cHgJGEf1S3h+lXJFqj xi4keAmP2spRpuSMdjoh1MnHwyAficBJG43TTMeX4zYljJPm0x73LM7P3UbDapOHDb3iTp+a8F7fa UX+l7BGEvVk5jKvfTevUuWD9kZQxBBddrvr19wojc6YBKlwO7dxgukxm4e+5Upwzq2S7SpcI/E/IF Iifpyo4D8ovm4YE9tZQKZ6n5m8lOzGEJFUswvdE6P7lJQm3zJbtm49pfzJMi6p8WPqKPrhyRVwNyq xC2SyMktZJWm+VZJXS9Do84/KlM263CJkjI4ZFZi7UXJA7z5MWm4Duli9UbLE4p0B/7jmEAjRSPke UBR52gIg==;
Received: from squishmallows by kin.kingplush.com with local (Exim 4.89) (envelope-from <[email protected]>) id 1drw4u-0000kR-OS for [email protected]; Tue, 12 Sep 2017 20:02:56 -0500
To: [email protected]
Subject: Your Squishmallows order receipt from September 12, 2017
X-PHP-Script: squishmallows.com/index.php for 104.172.4.154
X-PHP-Originating-Script: 504:class-phpmailer.php
Date: Wed, 13 Sep 2017 01:02:56 +0000
From: Squishmallows <[email protected]>
Message-ID: <[email protected]>
X-Mailer: PHPMailer 5.2.22 (https://github.com/PHPMailer/PHPMailer)
MIME-Version: 1.0
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: 8bit
X-AntiAbuse: This header was added to track abuse, please include it with any abuse report
X-AntiAbuse: Primary Hostname - kin.kingplush.com
X-AntiAbuse: Original Domain - gmail.com
X-AntiAbuse: Originator/Caller UID/GID - [504 498] / [47 12]
X-AntiAbuse: Sender Address Domain - squishmallows.com
X-Get-Message-Sender-Via: kin.kingplush.com: authenticated_id: squishmallows/from_h
X-Authenticated-Sender: kin.kingplush.com: [email protected]
X-Source: /opt/cpanel/ea-php56/root/usr/bin/php-cgi
X-Source-Args: /opt/cpanel/ea-php56/root/usr/bin/php-cgi
X-Source-Dir: squishmallows.com:/public_html
    Plugin Author Varun Sharma

    (@contact-banker)

    Hi,

    Please check below!

    It’s clearly specified that the SPF Records failed and this is one of the reason mail is coming to the spam in gmail address.

    Received: from kin.kingplush.com ([216.172.164.219])
        by mx.google.com with ESMTPS id l191si2438528oib.153.2017.09.12.18.02.57
        for <[email protected]>
        (version=TLS1_2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128);
        Tue, 12 Sep 2017 18:02:57 -0700 (PDT)
Received-SPF: fail (google.com: domain of [email protected] does not designate 216.172.164.219 as permitted sender) client-ip=216.172.164.219;

    Please contact your WebHost along with Office 365 and show them the header of the email.

    Tell them that you have configured a SMTP Plugin in your WordPress website for sending emails and the details used are from an Office 365 A/c.

    Until SPF Records are not matched, your emails would appear in Spam.

    Thanks

    Support Team
    Tech Banker

Viewing 3 replies - 1 through 3 (of 3 total)
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