Woocommerce Order count double in analytics

  • Resolved catta87osx

    (@catta87osx)


    3 years, 3 months ago

    Hi everyone!
    I’m facing a strange issue I’d enable the ecommerce addon for monster insight and i noticed that when an order is add to my site, is count double in Analytics (and don’t know why!).
    Is strange because is adding just one order, but inside it, there is the same product, but count double (the first one with VAT applied, the second without VAT).

    This is brake all the Data of my ecommerce and i’m in a hurry to fix it.

    Do you know if there is a solution or i made some mistake?

    Thanks in advance,
    Enrico

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Michelle D.

    (@devmich)

    Hi @catta87osx,

    Thanks for reaching out!

    Since the eCommerce addon is part of the paid version of MonsterInsights, could you please drop us a line through our contact page if you haven’t already?

    https://www.monsterinsights.com/contact/

    You’re welcome to just include a link to this post, if you’d prefer to do that.

    I apologize that we’re not able to respond to paid version questions here in the www.ads-software.com support forums for the free version, but I really appreciate your help!

    Thanks ??

Viewing 1 replies (of 1 total)
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