Woocommerce order notification email not receiving

  • Resolved suongmle

    (@suongmle)


    1 year ago

    Hello,

    It seems like I am receiving order notification email for some orders but not all. The orders show up in the Woocommerce app, but I did not get the email notification for some orders. Please assist.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @suongmle,

    You may consider installing a plugin such as WP Mail Logging. This will allow you to access all outgoing email logs from your site. If you observe that mail is being sent, it’s worth inspecting your SMTP settings. Equally important is to check your spam folders. Sometimes, emails mistakenly marked as spam end up there.

    If the issue still continues, please review our email sending FAQ for help, troubleshooting steps and solutions here: https://woo.com/document/email-faq/

    I hope this helps! Please let us know how it goes or if you need further assistance.

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @suongmle,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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