Woocommerce Order Pages (Administration)

  • Resolved fitnessbuddies

    (@fitnessbuddies)


    4 years, 11 months ago

    Discounted Shipping Labels message box and overlay on order pages

    When I go to Woocommerce > Orders then > click on an actual order the screen is covered with an overlay and a message box with a title of “Discounted Shipping Labels” and a message that says “When you’re ready, purchase and print discounted labels from USPS right here.

    There is no way to close the box or the overlay. I cannot interact with any of the actual order pages.

    You can see a screen capture of the page here: https://drive.google.com/open?id=1_zwF3CkYe7F_TFQqEqr9uFmCERtEkjpO

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    It looks like you have a JS error on your page. This is likely caused by a conflict with your theme or with another plugin.

    The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront (https://woocommerce.com/storefront/?aff=10486&cid=1131038) and disable all plugins except for WooCommerceand WooCommerce Services. Finally, test to see if the issue is resolved by going to your order page.

    To figure out which plugin is causing the problem, continue to the next step – reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

    Here’s a more extensive explanation in our docs: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    —–

    Tools to help you troubleshoot:

    Meks Quick Plugin Disabler is a plugin you can install which will remember what plugins you currently have active so it’s easy to switch them back on. Link: https://www.ads-software.com/plugins/meks-quick-plugin-disabler/

    Health Check is a plugin that allows you to temporarily disable other plugins and switch themes for that session without impacting your users. Link: https://www.ads-software.com/plugins/health-check/

    You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin. Link: https://www.ads-software.com/plugins/wp-staging/

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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