WooCommerce: Order Status/Completion?

  • Resolved mondomelon

    (@mondomelon)


    6 years, 10 months ago

    Hi all – I have a question regarding how Woo handles automatic order completions. I tried to Google this question, but all I came up with were notes about virtual products. I also found this article, but it doesn’t answer the question: https://docs.woocommerce.com/document/managing-orders/

    Does/Can Woo automatically set an order status to “complete” when any event is triggered? If so, can that be configured?

    I have my first orders now, and I was hoping to see the order’s status change from PROCESSING to COMPLETED at some point, but it never has. For good customer service, I would prefer the order status be changed after the product tracking information shows as “delivered”. Having it complete after successful payment process to me feels like the order is only half-way finished.

    I have seen a couple of plugins that automatic move the order process to “completed”, but these seem to be meant more for digital goods. I deal in physical goods and I would much prefer the status move to COMPLETED only after physical product delivery has been confirmed.

    Would appreciate any insights into what Woo can help me do.

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Mike M. a11n

    (@mikedmoore)

    Automattic Happiness Engineer

    Hi there,

    The completed status is reserved for the scenario you mention, when an order is actually completed. Normally, that means the order has shipped. By default, the order status is meant to be updated manually after confirming shipment. In order to update the status to completed automatically after your tracking shows delivered, you’ll need a way to hook into that tracking information. I’m not sure what you’re using for tracking, but you’d basically need to hook into that plugin, then run update_status() on the order.

    Thread Starter mondomelon

    (@mondomelon)

    Thanks Mike for your note. To confirm: 1) the meaning of “completed” is supposed to reflect that the item has shipped (not paid and not package delivered) 2) to change the status from PROCESSING to COMPLETED, this required manual intervention – this means that the order management person must manually verify that the order has been sent, and then change the status in Woo Orders, 3) there is nothing included in Woo that would AUTOMATICALLY change the status from “processing” to “completed”.

    Are the above points correct?

    If I understand what you are saying regarding updating automatically, there needs to be some programming involved. I’m new to the WP/Woo environment and PHP, so I am a bit reluctant to start messing with code-level changes. At the very least I’d need to spent lots of time figuring out how to make it work.

    Are there any plugins out there you are familiar with that can do this job? Like I said – preferably I’d like “complete” to reflect order delivered, but I guess I could accept “order shipped”. I am using AliDropShip/ePacket/Cainiao for orders/shipping/tracking.

    Thanks again for your help.

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    To confirm: 1) the meaning of “completed” is supposed to reflect that the item has shipped (not paid and not package delivered) 2) to change the status from PROCESSING to COMPLETED, this required manual intervention – this means that the order management person must manually verify that the order has been sent, and then change the status in Woo Orders,

    Yes, this is all correct. The concept is that when the warehouse ships the product, they mark the order as completed.

    3) there is nothing included in Woo that would AUTOMATICALLY change the status from “processing” to “completed”.

    In core WooCommerce, digital orders can be automatically completed – that’s so that customers can receive their downloads immediately. If the orders are completing automatically at any other time, then there is custom code at work.

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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