Woocommerce orders not syncing with TalentLMS

  • Resolved wiseupmarketing

    (@wiseupmarketing)


    1 year, 2 months ago

    We have setup TalentLMS on a website we’re doing for a client and we’re using WordPress with Woocommerce.

    We have set it up so that User Registration is required for purchase.
    However despite tests in various methods (incognito mode), a “User” is created in the WordPress but nothing syncs to TalentLMS.

    Is there a WordPress version conflict? What version is the TalentLMS plugin compatible with?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support jacktalentlms

    (@jacktalentlms)

    Hello,

    I see you have an open support ticket with the TalentLMS support team, so I have replied to you in the thread regarding the issue you are facing. From the first inspection, your issue looks to be due to out of sync product-courses. Hitting resync in the TalentLMS Integrations tab for a course that is integrated will likely create a new product, perhaps due to certain changes you have made to the product since integrating the TalentLMS course.

    The TalentLMS WordPress plugin should be compatible with the latest version of WordPress, but it has been tested by our developer team up to version 6.1.3.

    Our support team has tested the plugin on version 6.3.1, and it is working there as expected also.

    Kind regards

    Jack

    Thread Starter wiseupmarketing

    (@wiseupmarketing)

    Thank you for your quick reply and confirming the version compatibility.

    So it seems the products in our TalentLMS are not syncing with the correct products in Woocommerce? Do the names of the products on both systems have to match? I’ll reply to our support ticket instead.



Viewing 2 replies - 1 through 2 (of 2 total)
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