• Resolved loiaro

    (@loiaro)


    Hello
    I use woocommerce 6.8.2
    I am logged in with an administrator profile. If I access the orders tab (all) I see it empty, instead if I move to the other tabs (eg failed) I see orders but I see the password protected item?

    what happened?`

Viewing 6 replies - 1 through 6 (of 6 total)
  • Same here, probably some problematic update.

    Seems the problem was introduced by Sucuri. Deactivating it fixes the problem.

    Plugin Support Rafy

    (@nawaz0705)

    Hi @loiaro

    Thank you for reaching out!

    In order for us to get a better understanding of your site setup, could you please share a copy of your website’s System Status Report?

    You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

    Seems the problem was introduced by Sucuri. Deactivating it fixes the problem.

    Thank you, @jooray, for sharing the solution that works for you.

    Hi @loiaro

    A seemingly related issue has been reported here about the orders not being visible.

    If you are using Sucuri and deactivating that fixes the problem, then great. Otherwise please share your site’s System Status so we can investigate.

    You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Thread Starter loiaro

    (@loiaro)

    yes, I confirm that disabling the security plugin solves the problem.
    Now we open the report to the security support:)

    thank you all

    This just occurred on my site a few hours ago. I was able to fix it by upgrading to Sucuri pluging Version 1.8.35 after I disabled Sucuri. I did not have auto updates turned on for Sucuri so a change elsewhere must have kicked off this problem; even though the fix was updating Sucuri.

Viewing 6 replies - 1 through 6 (of 6 total)
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