WooCommerce Passing Post ID Instead of Order Number to Third-Part

  • Resolved alessandro955

    (@alessandro955)


    1 month, 3 weeks ago

    Hi,

    I’m experiencing an issue where WooCommerce is passing the post number instead of the order number to third-party apps like Gorgias (for customer support) and a fulfillment app.

    For example, the WooCommerce order number is #15550, but the post number #24145 is being passed to these apps. This is causing issues when processing orders and handling customer queries.

    Here are some of the details:

    • I have the WooCommerce Sequential Order Numbers Plugin installed, but the issue persists.
    • The correct order number shows up on the admin order page, but the post number is sent to the apps.

    How can I fix WooCommerce to ensure the correct sequential order number is passed to third-party apps?

    Any help would be appreciated!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @alessandro955,

    Thanks for reaching out.

    It seems the third-party application you are using would be referring?post_id?instead of our sequential number. We suggest you contact the vendor application and request them to use?$order->get_order_number()?instead of referencing?$order->id?or?$order->get_id()?when fetching order data.

    Thread Starter alessandro955

    (@alessandro955)

    Will do thanks

Viewing 2 replies - 1 through 2 (of 2 total)
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