Woocommerce payment confirmation time out
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Hi,
this is an intermittent error. the merchant who accepts payment says they have contacted woocommerce with no luck, but that it happens on many other websites that they supply their services to, who also use woocommerce . Payment goes through successfully but then there is an error communicating with my website and so the invoice is not generated and the item is not marked as sold. I have removed the customer’s name and email address.Here is the log:
09-13-2021 @ 18:07:23 - ---------- PayFast ITN call received ---------- 09-13-2021 @ 18:07:23 - Get posted data 09-13-2021 @ 18:07:23 - PayFast Data: Array ( [m_payment_id] => 422013 [pf_payment_id] => 60374074 [payment_status] => COMPLETE [item_name] => Moving On - 422013 [item_description] => New order from Moving On [amount_gross] => 45.00 [amount_fee] => -2.30 [amount_net] => 42.70 [custom_str1] => wc_order_aMs7hhsYqzPhv [custom_str2] => WooCommerce/5.6.0; https://movingon.co.za [custom_str3] => 422013 [custom_str4] => [custom_str5] => [custom_int1] => [custom_int2] => [custom_int3] => [custom_int4] => [custom_int5] => [name_first] => xxxx [name_last] => xxxxxxxxxx [email_address] => xxxxxxxxxxxxxx [merchant_id] => 13495734 [signature] => e19e16612a8eb7c5d8426f4522509d1e ) 09-13-2021 @ 18:07:23 - Verify security signature 09-13-2021 @ 18:07:23 - Signature = valid 09-13-2021 @ 18:07:23 - Verify source IP 09-13-2021 @ 18:07:23 - Valid IPs: Array ( [0] => 34.107.176.71 [1] => 41.74.179.211 [2] => 41.74.179.203 [3] => 41.74.179.201 [4] => 41.74.179.218 [5] => 41.74.179.200 [6] => 41.74.179.212 [7] => 197.97.145.156 [9] => 41.74.179.217 [10] => 41.74.179.204 [11] => 41.74.179.194 [12] => 41.74.179.196 [13] => 41.74.179.210 [14] => 41.74.179.195 [15] => 41.74.179.193 [16] => 41.74.179.197 [17] => 197.97.145.149 [18] => 197.97.145.148 [19] => 197.97.145.150 [20] => 197.97.145.145 ) 09-13-2021 @ 18:07:23 - Verify data received 09-13-2021 @ 18:07:23 - Host = https://www.payfast.co.za/eng/query/validate 09-13-2021 @ 18:07:23 - Params = Array ( [m_payment_id] => 422013 [pf_payment_id] => 60374074 [payment_status] => COMPLETE [item_name] => Moving On - 422013 [item_description] => New order from Moving On [amount_gross] => 45.00 [amount_fee] => -2.30 [amount_net] => 42.70 [custom_str1] => wc_order_aMs7hhsYqzPhv [custom_str2] => WooCommerce/5.6.0; https://movingon.co.za [custom_str3] => 422013 [custom_str4] => [custom_str5] => [custom_int1] => [custom_int2] => [custom_int3] => [custom_int4] => [custom_int5] => [name_first] => xxxxxx [name_last] => xxxxxxxxxxxxx [email_address] => xxxxxxxxxxxx [merchant_id] => 13495734 ) 09-13-2021 @ 18:08:33 - Response error: WP_Error Object ( [errors] => Array ( [http_request_failed] => Array ( [0] => cURL error 28: Operation timed out after 70001 milliseconds with 0 bytes received ) ) [error_data] => Array ( ) [additional_data:protected] => Array ( ) ) 09-13-2021 @ 18:08:33 - Error occurred: Bad access of page 09-13-2021 @ 18:08:33 - ---------- End ITN call
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Hi @sometimeska,
Have you tried disabling any server firewalls or security plugins? Often with “off-site” payments like PayFast or PayPal, the server blocks updates unintentionally. That can cause orders to remain “pending payment” even though they have been paid for.
Let us know what you find out.
Thanks
Thanks for the reply. What setting do I make in order to allow for security firewalls to operate but to let these updates through? I can’t turn off my firewall completely for something that only happens every now and then.
Hi @sometimeska – turning off the firewall will only be intermittent, to see if that actually fixes the problem. As for the correct settings, that’s going to highly depend on which plugin you’re using to create that firewall.
Can you send us a copy of your site’s system status report so that we can check over a few things? You can find that at: WP Dashboard > WooCommerce > Status > ‘Get system report’
Sorry for the slow reply !!!
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