Woocommerce Payment error: 10002 occurred while processing PayPal payment

  • Hi.

    I am using WordPress v4.6 with “WooCommerce PayPal Express Checkout Gateway” v1.1.1. So my basket offers a “Proceed to Checkout” button (through which buyers can successfully pay by direct bank deposit or PayPal), or a “Check out with PayPal” button. When the “Check out with PayPal” button is pressed it always comes up with the error:

    Payment error: An error (10002) occurred while processing your PayPal payment. Please contact the store owner for assistance.

    View the screen shots here.

    Any ideas why this might be occurring?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Moderator James Huff

    (@macmanx)

    I recommend asking at https://www.ads-software.com/support/plugin/woocommerce so the plugin’s developers and support community can help you with this.

    There’s also this from PayPal’s own documentation (hint: it was the first result on a search for ”paypal error 10002).

    https://developer.paypal.com/docs/classic/api/errorcodes/

    From their documentation…

    Username/Password is incorrect

    Moderator James Huff

    (@macmanx)

    Thanks @catacaustic !

    Thread Starter wprobbiewp

    (@wprobbiewp)

    I managed to half get it to work (had to put in the correct API information).

    PayPal Express will now accept payment when people elect to login to their PayPal account to complete the payment, BUT if instead they choose the second option which is to pay by credit card it gives this error after they have entered all their credit card details and shipping info: “We’re sorry, we can’t complete your purchase right now.“

    Any idea on that one?

    Guessing… but maybe the account that’s being used isn’t a business account, or isn’t set up to accept credit card payments. If that’s not right you’d be best off asking PayPal as they are the ones that will know their own systems, and should be able to get more information from their logs that you won’t have access to.

    Thread Starter wprobbiewp

    (@wprobbiewp)

    I’m using a PayPal Sandbox account. It there some setting I have to change to accept a credit card?

    MM

    (@marekmarkusek)

    please, can you help me??

    I have problem with “PayPal Express Checkout Error Notification”

    this is error informations, many,many thanks:

    SetExpressCheckout API call failed.

    Error Code: 10002
    Error Severity Code: Error
    Short Error Message: Authentication/Authorization Failed
    Detailed Error Message: You do not have permissions to make this API call
    User IP: 178.41.181.111

    • This reply was modified 8 years, 1 month ago by MM.
Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Woocommerce Payment error: 10002 occurred while processing PayPal payment’ is closed to new replies.

Tags