• Resolved jonny cakes

    (@jonny-cakes)


    I’m new and have a general question trying to understand how the payment-deposit system works with WooCommerce payments… first, to know when funds are deposited into my bank account, and second, to know when I’m supposed to ship my product (based on actually having the payment from the client).

    From https://woocommerce.com/products/woocommerce-payments/

    Get paid! WooCommerce Payments automatically deposits your available balance into your nominated account daily, on a two-day rolling basis.

    Does “daily” mean once in a day, and “on a two-day rolling basis” means the deposit will come two days after getting an order/payment? (e.g: order placed Monday, deposit is Wednesday?)

    But reading further here https://docs.woocommerce.com/document/payments/faq/deposit-schedule/
    it says 2-days rolling is only for USA… so for me in Canada, it’s actually 7 days? (e.g: order placed Monday, deposit is next Monday?)

    I’m also wondering when I’m safe to ship the order. So… when the order is received and listed in my dashboard’s “pending balance”, is the payment from the client successful, and it’s just WooCommerce holding the funds?
    Because it doesn’t seem good to wait a week for the deposit before shipping.

    Thanks!!

    The page I need help with: [log in to see the link]

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