Woocommerce Paypal Checkout

  • Resolved mbenatar

    (@mbenatar)


    5 years, 9 months ago

    After I select a product, go to my cart and I try to check out through PayPal and enter my paypal account information to pay, I get this error message.

    “Some of your info isn’t correct. Please try again.” I know the information is correct because when I go to login to my PayPal account through my browser to the PayPal website, I can login with the same information, no problem.

    mbenatar

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi there @mbenatar,

    I went to your checkout and see that you’re using PayPal in Sandbox mode:


    Link to image: https://cld.wthms.co/orbftX

    To use Sandbox mode, please note that you need a separate sandbox account created via PayPal Sandbox. Can you please confirm that you’re using this one?

    Cheers!

    Thread Starter mbenatar

    (@mbenatar)

    Yes I have an PayPal developers account with sandbox. I can use a credit card and check out no problem, and I can us the sandbox no problem. But when I try to make a real purchase through a completely different browser I get that error message.

    Hi @mbenatar,

    Can you please clarify if you’re using your developer PayPal Sandbox credentials or a personal PayPal account when trying to make a purchase?

    Thread Starter mbenatar

    (@mbenatar)

    Using my personal account to attempt make a purchase. I can use a credit card successfully. But no one can make a PayPal purchase without getting that error message.

    Hi @mbenatar,

    If you’re using PayPal in Sandbox mode, then you should use personal Sandbox buyer credentials.

    What if you switch your PayPal settings to live mode in WooCommerce > Settings > Payments > PayPal Checkout:

    – Environment > switch to Live
    – API Credentials > copy them over from your live PayPal account
    – place a test order with live PayPal account

    Cheers!

    Hi there @mbenatar,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thread Starter mbenatar

    (@mbenatar)

    Thank you. I resolved it a while back.

Viewing 7 replies - 1 through 7 (of 7 total)
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