Woocommerce paypal payment fails when accessing site via app browser

  • Resolved simaramarketing

    (@simaramarketing)


    1 year, 7 months ago

    Hey there,

    We have reports that when customers are clicking on our facebook add and accessing the site via the apps browser paypal always fails the order. Every other paying method works fine. Same thing with the google search app.

    We get the following error message: Could not retrieve order. This browser may not be supported. Please try again with a different browser. PayPalGateway.php:472

    Thanks for your help!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Roxy

    (@roxannestoltz)

    Hi @simaramarketing ,

    Thanks for reaching out!

    I understand that PayPal orders fail whenever a customer places an order using an app browser, is this correct?

    Kindly note that this forum is dedicated to support related to the WooCommerce core plugin, and support related to PayPal payments would need to be handled in the appropriate forum.

    This being said, please can you create a new topic in the WooCommerce PayPal Payments plugin forum here for further help with this ??

    Thanks for understanding!

    Thread Starter simaramarketing

    (@simaramarketing)

    Posted it in the other forum. Thank you!!

    Hi @simaramarketing

    Thank you for posting your topic to the proper forum thread.

    I will be marking this thread as resolved. Should you have further inquiries, kindly create a new topic here.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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