WooCommerce PayPal Payments ceases to function

  • Resolved Paul

    (@paulnieman)


    1 year, 11 months ago

    https://edition-zefiro.com/

    Hello. Until recently PayPal has been working perfectly with WooCommerce PayPal Payments but as of the last week or so the checkout paypal button is greyed out and I don’t know what to do next.

    I don’t own the PayPal account and currently don’t have access to it. The owner does (of course). Any suggestions welcome. Thank you.

    WordPress Environment

WordPress address (URL): https://edition-zefiro.com
Site address (URL): https://edition-zefiro.com
WC Version: 7.5.0
REST API Version: ?</img> 7.5.0
WC Blocks Version: ?</img> 9.6.5
Action Scheduler Version: ?</img> 3.5.4
Log Directory Writable: ?</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?</img>
Language: en_GB
External object cache: ?</img>

Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 516 MB
PHP Time Limit: 600
PHP Max Input Vars: 1000
cURL Version: 7.88.1
OpenSSL/1.1.1t

SUHOSIN Installed: –
MySQL Version: 5.7.23-23
Max Upload Size: 512 MB
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img>
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

Database

WC Database Version: 7.5.0
WC Database Prefix: wp_
Total Database Size: 154.08MB
Database Data Size: 134.36MB
Database Index Size: 19.72MB
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Post Type Counts

attachment: 1416
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faq: 5
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flamingo_inbound: 25
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post: 1
product: 1291
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revision: 1334
shop_coupon: 1
shop_order: 531
wp_block: 12
wp_global_styles: 1
wpcf7_contact_form: 3
wpforms: 1

Security

Secure connection (HTTPS): ?</img>
Hide errors from visitors: ?</img>

Active Plugins (21)

Akismet Anti-Spam: by Automattic – 5.0.2
Contact Form 7: by Takayuki Miyoshi – 5.7.4
Enable Media Replace: by ShortPixel – 4.0.3
Essential Grid: by ThemePunch – 3.0.17.1
Flamingo: by Takayuki Miyoshi – 2.3
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.13.1
Jetpack: by Automattic – 11.9.1
WPBakery Page Builder: by Michael M - WPBakery.com – 6.10.0
Mailchimp for WooCommerce: by Mailchimp – 2.8
Slider Revolution: by ThemePunch – 6.6.11
Social Snap Lite: by Social Snap – 1.3
Tiered Price Table for WooCommerce: by U2Code – 5.0.4
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.23.3

W3 Total Cache: by BoldGrid – 2.3.0
WooCommerce PayPal Payments: by WooCommerce – 2.0.3
WooCommerce Shipping & Tax: by WooCommerce – 2.2.4
WooCommerce: by Automattic – 7.5.0
WordPress Importer: by wordpressdotorg – 0.8
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WPForms Lite: by WPForms – 1.8.0.2

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db.php: db.php
object-cache.php: object-cache.php

Must Use Plugins (1)

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Settings

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
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rated-5 (rated-5)

Connected to WooCommerce.com: ?</img>
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #9 - /index.php/shop/
Basket: #2199 - /index.php/cart/
Checkout: #2201 - /index.php/checkout-2/
My account: #2203 - /index.php/my-account-2/
Terms and conditions: #217 - /index.php/terms-and-conditions/

Theme

Name: Highend
Version: 3.8.3
Author URL: https://hb-themes.com
Child Theme: ?</img> – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?</img>

Templates

Overrides: HighendWP/woocommerce/cart/cart-empty.php
HighendWP/woocommerce/cart/cart-totals.php
HighendWP/woocommerce/cart/cart.php
HighendWP/woocommerce/cart/shipping-calculator.php
HighendWP/woocommerce/checkout/form-billing.php
HighendWP/woocommerce/checkout/form-checkout.php
HighendWP/woocommerce/checkout/form-shipping.php
HighendWP/woocommerce/checkout/thankyou.php
HighendWP/woocommerce/content-product.php
HighendWP/woocommerce/global/quantity-input.php
HighendWP/woocommerce/loop/add-to-cart.php
HighendWP/woocommerce/loop/loop-end.php
HighendWP/woocommerce/loop/loop-start.php
HighendWP/woocommerce/loop/orderby.php
HighendWP/woocommerce/loop/rating.php
HighendWP/woocommerce/single-product/meta.php
HighendWP/woocommerce/single-product/related.php
HighendWP/woocommerce/single-product/sale-flash.php
HighendWP/woocommerce/single-product/short-description.php
HighendWP/woocommerce/single-product/tabs/additional-information.php
HighendWP/woocommerce/single-product/tabs/description.php
HighendWP/woocommerce/single-product/title.php
HighendWP/woocommerce/single-product/up-sells.php
HighendWP/woocommerce/single-product-reviews.php

WooCommerce PayPal Payments

Onboarded: ?</img>
Shop country code: GB
WooCommerce currency supported: ?</img>
Advanced Card Processing available in country: ?</img>
Pay Later messaging available in country: ?</img>
Webhook status: –
Vault enabled: ?</img>
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ?</img>
Tracking enabled: –

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-variation-management
settings

Daily Cron: ?</img> Next scheduled: 2023-03-17 10:03:24 +00:00
Options: ?</img>
Notes: 73
Onboarding: completed

Action Scheduler

Complete: 213
Oldest: 2023-02-14 14:37:34 +0000
Newest: 2023-03-16 19:51:38 +0000

Failed: 1,447
Oldest: 2022-10-28 19:08:59 +0000
Newest: 2023-03-14 18:42:13 +0000

Pending: 5
Oldest: 2023-03-17 06:14:09 +0000
Newest: 2023-03-23 23:06:06 +0000

Status report information

Generated at: 2023-03-16 23:30:10 +00:00
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Viewing 5 replies - 1 through 5 (of 5 total)

  • WooCommerce PayPal Payments ceases to function

    Kindly post in the WooCommerce PayPal Payments plugin’s own support forum, so the plugin’s authors and support community can look into this for you.

    https://www.ads-software.com/support/plugin/woocommerce-paypal-payments/

    Good luck!

    The greyed-out PayPal button during checkout in WooCommerce can be caused by various issues such as outdated plugins, a problem with PayPal, theme conflicts, or server issues.

    Here are some possible solutions that you can try:

    1. Update your plugins and theme. Sometimes, the greyed-out PayPal button can occur due to outdated plugins or theme conflicts. Make sure to update them to the latest version and see if the issue persists.
    2. Check your PayPal account. Make sure that your PayPal account is active and has no issues that could cause the problem.
    3. Disable other payment gateways. Try disabling other payment gateways and leave only PayPal as the payment method to see if it works.
    4. Test with a default theme. Switch to a default theme such as Twenty Twenty-One and check if the PayPal button works. If it does, then it’s likely a theme conflict.
    5. Clear your cache. Clear your browser cache and site cache to ensure that it’s not just a caching issue.
    6. Check server logs. Check your server logs for any errors or issues that could cause the problem. Contact your web host if you’re not sure how to do this.

    If none of these solutions work, you should contact the owner of the PayPal account to ensure that there is no issue on their end. You may also consider contacting WooCommerce or PayPal support for further assistance.

    evolveclothingofficial

    (@evolveclothingofficial)

    Some possible causes of the issue could include outdated PayPal plugin or settings, issues with the PayPal account, or conflicts with other WooCommerce plugins. The PayPal account owner can check the account status and settings, and also ensure that the plugin is up-to-date and compatible with the latest version of WooCommerce. If the issue persists, you may need to contact PayPal customer support for further assistance.

    Thread Starter Paul

    (@paulnieman)

    Many thanks for last two messages – I’ll work through the list (Thanks Linards) and if necessary resubmit to the right forum. Paul

    Thread Starter Paul

    (@paulnieman)

    woops – forgot to close this prior to moving.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘WooCommerce PayPal Payments ceases to function’ is closed to new replies.

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