Woocommerce plugin deleted on update

  • Resolved vonnieB

    (@vonnieb)


    1 year, 10 months ago

    I just tried to update Woocommerce on a staging site from v 6.7.0 to 7.3.0. The update failed and the plugin admin screen showed a 500 error message. The front end was only displaying a system-generated maintenance message box. The error logs aren’t telling me much that I understand.

    When I was able to get back into the admin panel, the Woocommerce plugin had not only been deactivated but it was gone from the plugin list entirely and an error message read: “The plugin woocommerce/woocommerce.php has been deactivated due to an error: Plugin file does not exist.” I can see it does still exist in the plugin files. The front end now loads but of course all products are missing and store elements are not displaying, just my theme and builder elements.

    I do have a backup I can restore, but I’m wondering if I will just encounter the same issue if I try the update again after restoring. If I don’t restore the backup and just re-install Woocommerce instead, will my WC settings be restored? Or will I be starting from scratch again?

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  • Hi @vonnieb

    Thanks for reaching out!

    I am sorry that you are unable to update the plugin to the latest version which also causes a 500 error code.

    Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled, then try to update the plugin again and see if this works?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Let us know how it goes!

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    It’s been a while since you responded, so I’m marking this as resolved – we’ll be here if/when you need us.

Viewing 2 replies - 1 through 2 (of 2 total)
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