woocommerce product attributes

  • Resolved aleksejsz

    (@aleksejsz)


    1 year, 10 months ago

    I?have the following issue, after the latest update of the woocommerce some products have lost attributes (as an example: before update product has 3 attributes, after only 2), so I need to go through products and check for them. Why it could happen?

    Thank you

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)

  • I am experiencing the same problem, that every time I update a product the first attribute of that product gets deleted. Eventually after saving a few times I have no attributes left.

    This problem occurred with WooCommerce version 7.6.0. and is fixed when I rolledback WooCommerce to 7.5.1

    The problem I found is that in the code it shows attribute_names[0] 2 times instead of 1.

    Hi @aleksejsz @basvweb

    Thanks for reaching out!

    I am sorry to hear that you are experiencing issues with the product attributes getting deleted after product update.

    Kindly be informed that this was already reported as as a bug here: https://github.com/woocommerce/woocommerce/issues/37761

    In the comments section, it was mentioned that this issue will be addressed in a patch release for 7.6 -> 7.6.1, which would be released in a couple day’s.

    In addition to the patch release (7.6.1) this issue is also confirmed to be fixed in 7.7 (which is currently in beta testing).

    Hope this helps!

    Thread Starter aleksejsz

    (@aleksejsz)

    Hello @xue28!

    Thank you very much for this information it is very helpful!

    Hi @aleksejsz

    You are most welcome here! ??

    Based on WooCommerce’s repository here, I can see that version 7.6.1 was already released 2 days ago. Can you please try to update to this version and see if this resolves your issue here?

    Thread Starter aleksejsz

    (@aleksejsz)

    Hi @xue28,

    I have installed update but it is very strange, on the Test website (the same configuration, just cloned website) attributes for product exist (4 of them) but on live website product has 2 attributes. How it is possible?

    Thank you

    Saif

    (@babylon1999)

    Hello @aleksejsz,

    Did you update WooCommerce on both sites? Additionally, was the mentioned product updated when WooCommerce 7.6.0 was active?

    I look forward to hearing back from you.

    Thread Starter aleksejsz

    (@aleksejsz)

    Hello @babylon1999 ,

    Yes, both websites have woocommerce 7.6.1. I have switched template to default like “2021” and attributes appeared on Live website.

    Thans

    Hi @aleksejsz

    I’m glad that after switching to a default theme like 2021, the attributes appeared on the live website.

    It seems that your theme or another plugin is causing conflict here.

    For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if the attributes are now showing as expected on the live site?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Let us know how it goes!

    Thread Starter aleksejsz

    (@aleksejsz)

    Hi @xue28,

    Unfortunately I was unable to make all test because they have returned attributes manually and as I understand there where only 4 product with this problem. I have tried at the staging (cloned) website to make a copy of product, remove or edit attributes but I didn’t catched this problem.

    Just in case I have attached the log and errors, may be you will find somethig!

    Thank you in advance!

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    • Outdated Templates: ?
    • Admin
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    • Daily Cron: ? Next scheduled: 2023-05-04 06:47:23 +03:00
    • Options: ?
    • Notes: 136
    • Onboarding: completed
    • Action Scheduler
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    • Status report information
    • Generated at: 2023-05-03 15:54:15 +03:00
    • `
    2023-04-02T23:07:28+00:00 CRITICAL Uncaught Error: Call to a member function get_id() on null in /home/riijalv/public_html/wp-content/plugins/official-facebook-pixel/integration/FacebookWordpressWooCommerce.php:346
    Stack trace:

0 /home/riijalv/public_html/wp-content/plugins/official-facebook-pixel/integration/FacebookWordpressWooCommerce.php(244): FacebookPixelPlugin\Integration\FacebookWordpressWooCommerce::getProductId(NULL)

1 [internal function]: FacebookPixelPlugin\Integration\FacebookWordpressWooCommerce::createAddToCartEvent('751f75ca64e39a7…', 20204, 1)

2 /home/riijalv/public_html/wp-content/plugins/official-facebook-pixel/core/ServerEventFactory.php(187): call_user_func_array(Array, Array)

3 /home/riijalv/public_html/wp-content/plugins/official-facebook-pixel/integration/FacebookWordpressWooCommerce.php(193): FacebookPixelPlugin\Core\ServerEventFactory::safeCreateEvent('AddToCart', Array, Array, 'woocommerce')

4 /home/riijalv/public_html/wp-includes/class-wp-hook.php(310): FacebookPixelPlugin\Integration\FacebookWordpressWooComm/home/riijalv/public_html/wp-content/plugins/official-facebook-pixel/integration/FacebookWordpressWooCommerce.php tie?saistē 346

2023-04-02T23:08:01+00:00 CRITICAL Uncaught Error: Call to a member function get_id() on null in /home/riijalv/public_html/wp-content/plugins/official-facebook-pixel/integration/FacebookWordpressWooCommerce.php:346
    Stack trace:

0 /home/riijalv/public_html/wp-content/plugins/official-facebook-pixel/integration/FacebookWordpressWooCommerce.php(244): FacebookPixelPlugin\Integration\FacebookWordpressWooCommerce::getProductId(NULL)

1 [internal function]: FacebookPixelPlugin\Integration\FacebookWordpressWooCommerce::createAddToCartEvent('5fb06a76a31a6e7…', 20801, 1)

2 /home/riijalv/public_html/wp-content/plugins/official-facebook-pixel/core/ServerEventFactory.php(187): call_user_func_array(Array, Array)

3 /home/riijalv/public_html/wp-content/plugins/official-facebook-pixel/integration/FacebookWordpressWooCommerce.php(193): FacebookPixelPlugin\Core\ServerEventFactory::safeCreateEvent('AddToCart', Array, Array, 'woocommerce')

4 /home/riijalv/public_html/wp-includes/class-wp-hook.php(310): FacebookPixelPlugin\Integration\FacebookWordpressWooComm/home/riijalv/public_html/wp-content/plugins/official-facebook-pixel/integration/FacebookWordpressWooCommerce.php tie?saistē 346

2023-04-02T23:14:32+00:00 CRITICAL Uncaught Error: Call to a member function get_id() on null in /home/riijalv/public_html/wp-content/plugins/official-facebook-pixel/integration/FacebookWordpressWooCommerce.php:346
    Stack trace:

0 /home/riijalv/public_html/wp-content/plugins/official-facebook-pixel/integration/FacebookWordpressWooCommerce.php(244): FacebookPixelPlugin\Integration\FacebookWordpressWooCommerce::getProductId(NULL)

1 [internal function]: FacebookPixelPlugin\Integration\FacebookWordpressWooCommerce::createAddToCartEvent('bafe63ac0f8b163…', 32255, 1)

2 /home/riijalv/public_html/wp-content/plugins/official-facebook-pixel/core/ServerEventFactory.php(187): call_user_func_array(Array, Array)

3 /home/riijalv/public_html/wp-content/plugins/official-facebook-pixel/integration/FacebookWordpressWooCommerce.php(193): FacebookPixelPlugin\Core\ServerEventFactory::safeCreateEvent('AddToCart', Array, Array, 'woocommerce')

4 /home/riijalv/public_html/wp-includes/class-wp-hook.php(310): FacebookPixelPlugin\Integration\FacebookWordpressWooComm/home/riijalv/public_html/wp-content/plugins/official-facebook-pixel/integration/FacebookWordpressWooCommerce.php tie?saistē 346

2023-04-02T23:15:07+00:00 CRITICAL Uncaught Error: Call to a member function get_id() on null in /home/riijalv/public_html/wp-content/plugins/official-facebook-pixel/integration/FacebookWordpressWooCommerce.php:346
    Stack trace:

0 /home/riijalv/public_html/wp-content/plugins/official-facebook-pixel/integration/FacebookWordpressWooCommerce.php(244): FacebookPixelPlugin\Integration\FacebookWordpressWooCommerce::getProductId(NULL)

1 [internal function]: FacebookPixelPlugin\Integration\FacebookWordpressWooCommerce::createAddToCartEvent('1a551b7323fefa1…', 33193, 1)

2 /home/riijalv/public_html/wp-content/plugins/official-facebook-pixel/core/ServerEventFactory.php(187): call_user_func_array(Array, Array)

3 /home/riijalv/public_html/wp-content/plugins/official-facebook-pixel/integration/FacebookWordpressWooCommerce.php(193): FacebookPixelPlugin\Core\ServerEventFactory::safeCreateEvent('AddToCart', Array, Array, 'woocommerce')

4 /home/riijalv/public_html/wp-includes/class-wp-hook.php(310): FacebookPixelPlugin\Integration\FacebookWordpressWooComm/home/riijalv/public_html/wp-content/plugins/official-facebook-pixel/integration/FacebookWordpressWooCommerce.php tie?saistē 346

2023-04-02T23:19:59+00:00 CRITICAL Uncaught Error: Call to a member function get_id() on null in /home/riijalv/public_html/wp-content/plugins/official-facebook-pixel/integration/FacebookWordpressWooCommerce.php:346
    Stack trace:

0 /home/riijalv/public_html/wp-content/plugins/official-facebook-pixel/integration/FacebookWordpressWooCommerce.php(244): FacebookPixelPlugin\Integration\FacebookWordpressWooCommerce::getProductId(NULL)

1 [internal function]: FacebookPixelPlugin\Integration\FacebookWordpressWooCommerce::createAddToCartEvent('190bb8400b35fd6…', 33254, 1)

2 /home/riijalv/public_html/wp-content/plugins/official-facebook-pixel/core/ServerEventFactory.php(187): call_user_func_array(Array, Array)

3 /home/riijalv/public_html/wp-content/plugins/official-facebook-pixel/integration/FacebookWordpressWooCommerce.php(193): FacebookPixelPlugin\Core\ServerEventFactory::safeCreateEvent('AddToCart', Array, Array, 'woocommerce')

4 /home/riijalv/public_html/wp-includes/class-wp-hook.php(310): FacebookPixelPlugin\Integration\FacebookWordpressWooComm/home/riijalv/public_html/wp-content/plugins/official-facebook-pixel/integration/FacebookWordpressWooCommerce.php tie?saistē 346

2023-04-02T23:21:44+00:00 CRITICAL Maximum execution time of 30 seconds exceeded/home/riijalv/public_html/wp-includes/meta.php tie?saistē 714

2023-04-02T23:24:51+00:00 CRITICAL Uncaught Error: Call to a member function get_id() on null in /home/riijalv/public_html/wp-content/plugins/official-facebook-pixel/integration/FacebookWordpressWooCommerce.php:346
    Stack trace:

0 /home/riijalv/public_html/wp-content/plugins/official-facebook-pixel/integration/FacebookWordpressWooCommerce.php(244): FacebookPixelPlugin\Integration\FacebookWordpressWooCommerce::getProductId(NULL)

1 [internal function]: FacebookPixelPlugin\Integration\FacebookWordpressWooCommerce::createAddToCartEvent('5a36726cd1d9ea6…', 21553, 1)

2 /home/riijalv/public_html/wp-content/plugins/official-facebook-pixel/core/ServerEventFactory.php(187): call_user_func_array(Array, Array)

3 /home/riijalv/public_html/wp-content/plugins/official-facebook-pixel/integration/FacebookWordpressWooCommerce.php(193): FacebookPixelPlugin\Core\ServerEventFactory::safeCreateEvent('AddToCart', Array, Array, 'woocommerce')

4 /home/riijalv/public_html/wp-includes/class-wp-hook.php(310): FacebookPixelPlugin\Integration\FacebookWordpressWooComm/home/riijalv/public_html/wp-content/plugins/official-facebook-pixel/integration/FacebookWordpressWooCommerce.php tie?saistē 346
    • This reply was modified 1 year, 10 months ago by aleksejsz.
    • This reply was modified 1 year, 10 months ago by aleksejsz.

    Hi @aleksejsz

    Thanks for sharing the requested information above.

    If I understand you correctly, the attributes appeared on the live site after changing to the default theme, correct?

    Have you tried to switch back to your old theme and see if the issue persists again?

    If yes, then we can conclude that the issue is coming from your theme.

    Since this is a third-party product that we don’t provide support for based on our Support Policy, I recommend that you reach out to the developers of the plugin for further assistance. They will be better equipped to help you resolve any issues you’re experiencing with the plugin.

    Otherwise, it would be hard to determine which plugin is causing the issue unless you run through the full conflict test.

    Thanks!

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘woocommerce product attributes’ is closed to new replies.