WooCommerce product categories are missing hierarchy in appearance -> menu

Hi there,

Have you checked the Product Categories option inside Screen Options on the Menus page? Screenshot here: https://cld.wthms.co/0nMYQO

After doing that, you can select the categories inside Product Categories and choose Add to Menu: https://cld.wthms.co/gKihK9

Hope this helps!

Thanks @thup90 but the issue is not the screen options, it’s that the parent->child hierarchy doesn’t show up in the options to add to the menu. For example, if I have 10 child categories of 10mm, they are all showing up at the same level as the parent level, so there is no way to know which 10mm child belongs to which parent. They show up fine in the WooCommerce product categories, but NOT in the add to menu options.

On a side note, this seems to have occurred in other versions of WooCommerce. This is a huge deal-breaker for larger sets of products.

• This reply was modified 5 years, 3 months ago by rmello526.

Hi @rmello526,

Are you saying that in the Menu builder you don’t see the parent/child arrangement of categories? Here’s what that section looks like for me.

I will say it does not show this in the customizer’s menu builder. You’d have to use the one in Appearance > Menus to see the hierarchy in the “view all” section.

If you can, add a screenshot of what that looks like on your site and include it here in your reply so we can see what’s happening.

Thanks,

Hi @3sonsdevelopment. Correct. I am including 3 screenshots. The first one is missing subcategories that appear in the Product->Categories (https://dev.rmellodesign.com/screenshots/1.JPG). The second one has all 5 and they correct (also, the only one that is showing correctly) (https://dev.rmellodesign.com/screenshots/2.JPG). The third capture is to demonstrate that the subs are set up properly on the category side https://dev.rmellodesign.com/screenshots/3.JPG. I’ve verified everything except the menus showing the proper categories and their corresponding subcategories.

Thanks for the response. Once again, in the menu builder, I don’t have the availability to add the subcategories because 90% of them don’t show up. It has nothing to do with screen settings, the product categories are there. Still not resolved.

@rmello526 If you do not have an account at WooCommerce.com, please go create one. Once that is done, please create a ticket under your account making sure to reference this thread. You may have to use the generic contact form to do so. Once the ticket is created, please reply back here with the ticket number so we can make sure to follow up.

@rmello526 i feel your pain, because i am suffered the same problem. If you get solve please show me the way.
It sorry to say that nobody understand the core topic.
If you have 800+ categoy,subcategory and child category then it’s imposible to make hierarchy with drag and drop.Because product category hierarchy is geting crash in menu.

@jessepearson FYI, the ticket number is: #2319095

Thanks for any assistance.

@rmello526 Got it and just replied there, so I am setting this to resolved.

Hi What is the resolution? I am also having the same issue. It would be great if you can share the solution here so other people can also get the resolution.

@ertejaspatel No resolution has been made at this point. If you would like assistance with your issue, please create a new thread ??

Here is simple solution https://www.youtube.com/watch?v=yRJZmSgibYI

This is a horrible thing!
If subcategories -placed in different parent categories- have the same name it does break the hirachical view (caused through the page break) in the “Product Categories” Metabox/Tab left side under “Apperance -> Menus”. Makes it impossible to create the menu structure.

See screenshot: https://i.ibb.co/tBbryKc/Screenshot-1.jpg
“Honda” are different subcategories under different parents.

Solution:
https://core.trac.www.ads-software.com/attachment/ticket/18282/preserve-page-and-taxonomy-hierarchy.php

• This reply was modified 4 years, 10 months ago by idee.
• This reply was modified 4 years, 10 months ago by idee.
• This reply was modified 4 years, 10 months ago by idee.

This continues to be an issue, here is how I work around it:
When creating new product categories that need to be nested under a parent, I temporarily change the name of the new categories by adding an extra character. Then when I go to build the menu I can easily find the correct children and get them placed properly in my menu stack. I’ll then return to the product categories screen and remove the characters I added…the menu will retain it’s correct order.
Not ideal, but it works.