WooCommerce Product Category Nesting Associations

  • Resolved jmccrone

    (@jmccrone)


    4 years ago

    Hello,
    I have a WooCommerce store with a large catalog (20K+ products; 500+ product categories) with a lot of sub-categories nested 2-5 levels deep. Having an issue with Products showing the correct child category association on the Edit Product admin page, but the associations seem to get lost within the Product Archives tree.

    i.e. SKU 8614-143-19 has the lowest level child category (Aluminum) checked on the edit product page and I see it in the product breadcrumb when viewing the product. The full category tree is Propellers –> Solas –> Volvo –> Fixed Hub –> SX-OMC –> Aluminium

    When I view the product archive for “Aluminum” (lowest level child in the tree), I see the SKU and other SKUs associated BUT if I go up a level and look at the product archive for “SX-OMC” it doesn’t display any of the products OR the ‘Aluminum’ sub-category it is the parent of; essentially breaking the ability for a customer to drilldown to the product.

    I created an index tree of all product categories to follow the hierarchy (https://boatbuildersupply.com/categories-list/) and it doesn’t appear like the product association rollup up sub-category family is maintained for some reason. I am using the product import/export plugin to do some bulk updates so not sure if that would have messed any associations up, but found it confusing that it seems to be properly setting the category at the product level itself.

    The page I need help with: [log in to see the link]

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  • jessepearson

    (@jessepearson)

    Automattic Happiness Engineer

    @jmccrone I just double checked and if I view a parent category, the sub-category’s products are then displayed under it. The next steps here would be:

    – Go to WooCommerce > Status > Tools, and then use the Recount Terms tool to see if that corrects the issue.
    – Switch to either Twenty Twenty or Storefront to see if the issue remains with one of these two themes.
    – If neither of those work, then full conflict troubleshooting is recommended: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    If you’re unable to do some of these tests on your live site and do not have a staging option at your host, please try the WP Staging plugin to create a copy to test with: https://www.ads-software.com/plugins/wp-staging/

    Plugin Support con

    (@conschneider)

    Engineer

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Kind regards,

Viewing 2 replies - 1 through 2 (of 2 total)
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