WooCommerce Product Category Page Only 404

  • Resolved talenalexander

    (@talenalexander)


    2 years, 9 months ago

    We have set the entire website to be open to all users.
    We then set the “Enable the “Content Restriction” settings for taxonomies” for “Category (product_cat)” to selected.
    We then went and edited the Product Category and checked “Restrict access to this term and its posts?”
    and set “Who can access this term and its posts?” to “Logged in users”.
    When we go to view this page, all it will do is display a 404 page. No other options work.
    Display a custom message or redirect will not work, everything we set the page just displays the 404 message.
    If we do the same for a page, the options all work as expected. Only taxonomies are not working.
    Please help.
    Thanks
    Simon

    WordPres is version 5.9

    Just in case, here is a list of the plugins on this site.

    ATUM Inventory Management for WooCommerce	Version 1.9.10 by Stock Management Labs? | Auto-updates disabled
Classic Editor	Version 1.6.2 by WordPress Contributors | Auto-updates disabled
Duplicate Page	Version 4.4.8 by mndpsingh287 | Auto-updates disabled
Flexible Shipping	Version 4.11.2 by WP Desk | Auto-updates disabled
Flexible Shipping For FedEx	Version 1.10.0 by WP Desk | Auto-updates disabled
Flexible Shipping PRO	Version 2.0.3 by WP Desk (Latest version: 2.9.4) | Auto-updates disabled
HubSpot All-In-One Marketing - Forms, Popups, Live Chat	Version 8.4.674 by HubSpot | Auto-updates disabled
Limit Login Attempts Reloaded	Version 2.23.2 by Limit Login Attempts Reloaded | Auto-updates disabled
Maximum Products per User for WooCommerce Pro	Version 3.5.3 by WPFactory | Auto-updates disabled
Safe SVG	Version 1.9.9 by Daryll Doyle | Auto-updates disabled
Site Kit by Google	Version 1.50.0 by Google | Auto-updates disabled
Slider Revolution	Version 6.5.14 by ThemePunch | Auto-updates disabled
Ultimate Member	Version 2.3.1 by Ultimate Member | Auto-updates disabled
UpdraftPlus - Backup/Restore	Version 2.22.1.25 by UpdraftPlus.Com, DavidAnderson | Auto-updates disabled
WooCommerce	Version 6.2.0 by Automattic | Auto-updates disabled
WooCommerce - ShipStation Integration	Version 4.1.48 by WooCommerce | Auto-updates disabled
WooCommerce Authorize.Net Gateway	Version 3.4.0 by SkyVerge | Auto-updates disabled
WooCommerce Conditional Shipping and Payments	Version 1.8.11 by SomewhereWarm | Auto-updates disabled
Woocommerce QuickBooks Connector	Version 2.1.7 by Techspawn Solutions | Auto-updates disabled
WooCommerce Shipping Method: R+L Carriers	Version 1.7.2 by R+L Carriers | Auto-updates disabled
WooCommerce Zoho Pro	Version 1.2.4 by CRM Perks | Auto-updates disabled
Woo Discount Rules	Version 2.3.13 by Flycart | Auto-updates disabled
Woo Discount Rules PRO 2.0	Version 2.3.7 by Flycart (Latest version: 2.3.12) | Auto-updates disabled
Wordpress to CRM	Version 1.3 by CRM Perks, Inc. | Auto-updates disabled
WP Mail SMTP Pro	Version 2.6.0 by WPForms | Auto-updates disabled
WP Rocket	Version 3.8.4 by WP Media | Auto-updates disabled

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @talenalexander

    I tried the steps that I’ve provided and didn’t encounter the issue. Does this issue occur when leaving UM and Woocommerce as the only active plugins?

    Regards,

    Thread Starter talenalexander

    (@talenalexander)

    We have changed the theme to the default twenty twenty-two theme.
    We have disabled all the plugins on the site down to just three.

    Ultimate Member Version 2.3.1 by Ultimate Member | Auto-updates disabled
    WooCommerce Version 6.2.0 by Automattic | Auto-updates disabled
    WP Mail SMTP Pro Version 2.6.0 by WPForms | Auto-updates disabled

    Still we are just getting the 404 error instead of a custom message or redirection to the login page.

    Any other thoughts?

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @talenalexander

    Do you have a server-side caching module? If so, could you please try disabling and see if this is causing the issue?

    Regards,

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @talenalexander

    ..Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help… ??

Viewing 4 replies - 1 through 4 (of 4 total)
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