Woocommerce product changes are revert automatically to first revision

  • Resolved Emad.MF

    (@emad22552)


    8 months, 2 weeks ago

    I have a Woocommerce shop. For few products, when I edit them, they revert to their first revision automatically after about ~4-20 min of the edit.

    I checked the database and realized that this changes are made by a user of 0 id (post_author of posts table = 0) and the rest of product info like main picture or gallery images remain unchanged. I mean only posts table gets new record of revision of post_author=0.

    I made a new role named Site Admin and has post edit permission. The Reverting products are made and edited by that role and get revert automatically BUT if I edit posts with Administrator role, they remain unchanged.

    I don’t know if it is a normal/hidden behavior of WordPress or not or what schedule should I check or if I missed a setting or permission to give to the Site Admin role.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hey there, @emad22552! Thanks for contacting us. I’m happy to help you.

    You mentioned this only happen to certain products, correct? Are there any similarities between them?

    The new user role you added, can you please confirm which plugin you used to create it?

    Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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