WooCommerce product edit screen breaks with latest version

Hi @rajgorjaydeep,

This appears to be a PHP error, not a JS error. It’s having trouble booting the plugin.

Can you let me know what version of WooCommerce you’re on? Also, WordPress itself. If they’re out of date, please update to the latest version.

If you’re still experiencing troubles, could you attempt to do a basic debug?

Here’s the instructions: https://advancedcouponsplugin.com/knowledgebase/how-to-conduct-a-basic-debug-for-advanced-coupons/

Hi Josh,

Thank you for the reply.

You are correct. This is PHP error and because of that edit screen loads but does not work properly before update, we were using 4.5.7 and we have rolled back to that version but the issue is still same.

This issue resolves when we disable this plugin. We are using WordPress 6.4.1 and WooCommerce 8.3.1.

Please check this video for more details regarding the issue: https://www.awesomescreenshot.com/video/22965147?key=6e0995d3ce723f51fce5ad749eec8810

About doing the basic testing, We are using every plugin, theme, php and WordPress to it’s latest version. Changing the themes also doesn’t change any behavior. We do not see the debug tools mentioned.

Please let us know what we can do here.

Hi @rajgorjaydeep,

Could you please check the Chrome Dev Tool on the product edit page?

You can press?Command+Option+J?to jump straight into the?Console?panel. Please kind share the screenshot of the errors there.

Hi @fauzanade

Please find the image here: https://www.awesomescreenshot.com/image/44701098?key=41796187f200285f5693c1bea32df2e7

There is no error on console. I have pointed out in the image that the error is 500 which is due to php issue.

Hi @rajgorjaydeep,

The 500 Internal Server Error is a general HTTP status code that means something has gone wrong on the website’s server, but the server could not be more specific on the exact problem. To find the issue, could you please check your server’s PHP error logs? The logs usually have detailed information regarding the issue

Please check on WooCommerce > Status > Logs and find the latest fatal error entry.

• This reply was modified 11 months, 3 weeks ago by Fauzan Azizie.

Hi @fauzanade,

We have already mentioned that earlier but please find that again below.

2023-12-06T09:23:21+00:00 CRITICAL Uncaught Exception: Invalid coupon. in /var/www/12bramaker.zenzen1.com/htdocs/wp-content/plugins/woocommerce/includes/data-stores/class-wc-coupon-data-store-cpt.php:118 Stack trace: #0 /var/www/12bramaker.zenzen1.com/htdocs/wp-content/plugins/woocommerce/includes/class-wc-data-store.php(159): WC_Coupon_Data_Store_CPT->read() #1 /var/www/12bramaker.zenzen1.com/htdocs/wp-content/plugins/woocommerce/includes/class-wc-coupon.php(135): WC_Data_Store->read() #2 /var/www/12bramaker.zenzen1.com/htdocs/wp-content/plugins/woocommerce/includes/class-wc-coupon.php(123): WC_Coupon->read_object_from_database() #3 /var/www/12bramaker.zenzen1.com/htdocs/wp-content/plugins/advanced-coupons-for-woocommerce-free/Models/Objects/Advanced_Coupon.php(106): WC_Coupon->__construct() #4 /var/www/12bramaker.zenzen1.com/htdocs/wp-content/plugins/advanced-coupons-for-woocommerce-free/Models/Edit_Coupon.php(149): ACFWF\Models\Objects\Advanced_Coupon->__construct() #5 /var/www/12bramaker.zenzen1.com/htdocs/wp-content/plugins/advanced-coupons-for-woocommerce-free/Models/Edit_Coupon.php(676): ACFWF\Models\Edit_Coupon->get_shared_advanced_coupon() #6 /var/www/12bramaker.zenzen1.com/htdocs/wp-includes/class-wp-hook.php(326): ACFWF\Models\Edit_Coupon->bogo_deals_admin_data_panel() #7 /var/www/12bramaker.zenzen1.com/htdocs/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #8 /var/www/12bramaker.zenzen1.com/htdocs/wp-includes/plugin.php(517): WP_Hook->do_action() #9 /var/www/12bramaker.zenzen1.com/htdocs/wp-content/plugins/ignitewoo-gift-certificates/classes/class-ign-gc-metabox.php(269): do_action() #10 /var/www/12bramaker.zenzen1.com/htdocs/wp-content/plugins/ignitewoo-gift-certificates/classes/class-product-settings.php(512): IGN_Meta_Box_Coupon_Data::output() #11 /var/www/12bramaker.zenzen1.com/htdocs/wp-includes/class-wp-hook.php(324): Ignite_Gift_Certs_Product_Settings->write_panels() #12 /var/www/12bramaker.zenzen1.com/htdocs/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #13 /var/www/12bramaker.zenzen1.com/htdocs/wp-includes/plugin.php(517): WP_Hook->do_action() #14 /var/www/12bramaker.zenzen1.com/htdocs/wp-content/plugins/woocommerce/includes/admin/meta-boxes/views/html-product-data-panel.php(54): do_action() #15 /var/www/12bramaker.zenzen1.com/htdocs/wp-content/plugins/woocommerce/includes/admin/meta-boxes/class-wc-meta-box-product-data.php(33): include(‘…’) #16 /var/www/12bramaker.zenzen1.com/htdocs/wp-admin/includes/template.php(1456): WC_Meta_Box_Product_Data::output() #17 /var/www/12bramaker.zenzen1.com/htdocs/wp-admin/edit-form-advanced.php(714): do_meta_boxes() #18 /var/www/12bramaker.zenzen1.com/htdocs/wp-admin/post.php(206): require(‘…’) #19 {main} thrown in /var/www/12bramaker.zenzen1.com/htdocs/wp-content/plugins/woocommerce/includes/data-stores/class-wc-coupon-data-store-cpt.php on line 118

Thanks.

Hi @rajgorjaydeep

It seems there’s an issue with the ignitewoo-gift-certificates plugin.

#10 /var/www/12bramaker.zenzen1.com/htdocs/wp-content/plugins/ignitewoo-gift-certificates/classes/class-product-settings.php(512): IGN_Meta_Box_Coupon_Data::output() 
#11 /var/www/12bramaker.zenzen1.com/htdocs/wp-includes/class-wp-hook.php(324): Ignite_Gift_Certs_Product_Settings->write_panels()

Could you please try deactivating this plugin temporarily and see if that resolves the error?

It would be great if you could send me all the information from the WooCommerce->System Status page. There’s a little button there that will let you copy and paste it to me:

https://snipboard.io/eOc7jD.jpg

Hi @fauzanade

You are correct, when we disable ignite woo gift certificate, the error goes but when we disable this plugin, the error also go. So indeed there is conflict between this two plugins.

Please find the system status below:

` WordPress Environment

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GridPane Block Username Enumeration: by GridPane – 0.1.0<br>GridPane Disable XMLRPC: by Jeff Cleverley – 0.1.0<br>GridPane Kill All Emoji: by GridPane – 0.1.0<br>GridPane Remove WP Version: by GridPane – 0.1.0<br>Health Check Troubleshooting Mode: by – 1.9.1<br>WP CLI Login Command Server: by Evan Mattson – 1.5<br>WP fail2ban: by Charles Lecklider – 5.2.1 Settings

API Enabled: ?<br>Force SSL: ?<br>Currency: CAD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: bundle (bundle)<br>external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-filtered (exclude-from-filtered)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to WooCommerce.com: ?<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages

Shop base: #93 - /shop/<br>Cart: #94 - /shop/cart/<br>Checkout: #95 - /shop/checkout/<br>My account: #96 - /shop/my-account/<br>Terms and conditions: ? Page not set Theme

Name: Enfold Child by ENBertussi<br>Version: 1.0.0<br>Author URL: https://bertussi.ca/<br>Child Theme: ?<br>Parent Theme Name: Enfold<br>Parent Theme Version: 4.8.6.2<br>Parent Theme Author URL: https://kriesi.at<br>WooCommerce Support: ? Templates

Overrides: enfold-child-by-ENBertussi/woocommerce/myaccount/form-login.php WooPayments

Version: 6.8.0<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 118304224<br>Account ID: acct_1N8QpbCGJdpRmEt0<br>Payment Gateway: ? Needs setup<br>Test Mode: Disabled<br>UPE: Enabled (deferred_intent)<br>UPE Enabled APMs: card<br>WooPay: Disabled<br>WooPay Incompatible Extensions: Yes<br>Apple Pay / Google Pay: Enabled (product,cart,checkout)<br>Fraud Protection Level: basic<br>Multi-currency: Enabled<br>Public Key Encryption: Disabled<br>Auth and Capture: Enabled<br>Documents: Disabled<br>Logging: Disabled Product Bundles

Database Version: 6.22.4<br>Loopback Test: ?<br>Template Overrides: – Authorize.Net Credit Card

Environment: Production<br>Tokenization Enabled: –<br>Debug Mode: Off<br>Webhooks Enabled: ?<br>No signature key configured Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-virtual-downloadable<br>product-external-affiliate<br>settings<br>async-product-editor-category-field

Daily Cron: ? Not scheduled<br>Options: ?<br>Notes: 181<br>Onboarding: completed Action Scheduler

Complete: 717<br>Oldest: 2023-11-03 08:55:32 -0400<br>Newest: 2023-12-03 20:09:40 -0500

Pending: 5<br>Oldest: 2023-12-04 06:25:50 -0500<br>Newest: 2024-01-01 00:00:01 -0500

Failed: 42<br>Oldest: 2021-09-30 02:45:57 -0400<br>Newest: 2023-11-24 12:55:43 -0500 Templates

Extended logging mode for Store Exporter Deluxe: ?Inactive Turn on Logging mode<br>Debugging mode for Store Exporter Deluxe: ?Inactive Turn on Debugging mode<br>Scheduled Export to FTP: ?<br>Scheduled Export to SFTP: ? The required SFTP functions are not available; ssh2_connect()<br>ssh2_auth_password()<br>ssh2_sftp(). Contact your hosting provider. Status report information

Generated at: 2023-12-11 02:31:41 -05:00<br>`

Hi @rajgorjaydeep,

Based on the system logs, it seems that you have an outdated version of
WooCommerce Gift Certificates Pro 3.8.2. Could you please update it to the latest version and see if that resolves the issue?