woocommerce product image gallery thumbnails cropped

  • Hi
    I have been trying to get these product image gallery thumbnails to not be cropped.
    I have checked off uncropped in the WooCommerce > customizing > images
    But they are still cropped even when I upload new images (not regenerated size) How can I make these thumbnails not be cropped. Any help is greatly appreciated.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • AJ a11n

    (@amandasjackson)

    Hi @kristad

    It looks like there is some custom CSS being added to the page, possibly by your theme.

    While WooCommerce has its own default preferred style, that is overridden by the styling of the theme you use.

    In this case, you’d want to take a look at the theme/page builder that you are using to design your site as it should have some options for image sizes. If you aren’t sure what options your theme and page builder have, you can contact their developer(s).

    To test the styling of your site you can try switching to the default Twenty Nineteen(https://en-ca.www.ads-software.com/themes/twentynineteen/) or Storefront(https://woocommerce.com/storefront/) theme and disabling any designer plugins you are using. Keep mind, as with any change or test, it should be done staging site first or have full back up of your site.

    Thread Starter Kristad

    (@kristad)

    Hi Amanda

    Thanks so much for your reply.

    I have moved the site to a staging area.
    I checked the size of the thumbnails in customizing the theme and have uncropped checked off.
    I removed all additional custom CSS (I believe) from custom CSS area

    And the thumbnails were still cropped.

    I tried the twenty-nineteen theme and thumbnails are still cropped.

    I am really stumped…

    Any other suggestions?

    The new link is: https://lynkswebservices.com/HD/?product=50-tru-view-xl-xt-3-sided-electric-fireplace

    Thread Starter Kristad

    (@kristad)

    Does anyone have an idea how to make product gallery thumbnail images uncropped when I have that checked off?

Viewing 3 replies - 1 through 3 (of 3 total)
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