Woocommerce product image not correct since 3.3.2

  • Resolved dreubens81

    (@dreubens81)


    6 years, 9 months ago

    Hello,

    This issue came out of no where and no recent additions to the site have been made.
    The product image size is set to 300 with a 1:1 ratio, but since the update the images are not sized that way. They are not being cropped at all it seems .

    I think this issue occurred after the 3.3.2 woocommerce update, as this is about when the problem started and the change log mentions

    ” * Tweak – Gallery thumbnail image size to handle small, square cropped images. ”

    help would be appreciated. 

    ### WordPress Environment ###

Home URL: https://45.76.119.39:8080/OconnorsDev.com
Site URL: https://45.76.119.39:8080/OconnorsDev.com
WC Version: 3.3.3
Log Directory Writable: ?
WP Version: 4.9.4
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_AU

### Server Environment ###

Server Info: nginx/1.10.3
PHP Version: 7.0.17-2+deb.sury.org~trusty+1
PHP Post Max Size: 256 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.35.0
OpenSSL/1.0.1f

SUHOSIN Installed: –
MySQL Version: 5.6.33
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.2.6
WC Database Prefix: wp_
MaxMind GeoIP Database: ?
Total Database Size: 65.80MB
Database Data Size: 56.19MB
Database Index Size: 9.61MB
wp_woocommerce_sessions: Data: 0.14MB + Index: 0.02MB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB
wp_comments: Data: 0.02MB + Index: 0.09MB
wp_enquiry_detail_new: Data: 0.02MB + Index: 0.02MB
wp_enquiry_history: Data: 0.02MB + Index: 0.02MB
wp_enquiry_meta: Data: 0.02MB + Index: 0.03MB
wp_enquiry_products: Data: 0.02MB + Index: 0.00MB
wp_enquiry_quotation: Data: 0.02MB + Index: 0.00MB
wp_enquiry_quotation_version: Data: 0.02MB + Index: 0.00MB
wp_enquiry_thread: Data: 0.02MB + Index: 0.00MB
wp_feedmanager_channel: Data: 0.02MB + Index: 0.03MB
wp_feedmanager_country: Data: 0.02MB + Index: 0.03MB
wp_feedmanager_errors: Data: 0.02MB + Index: 0.00MB
wp_feedmanager_feed_status: Data: 0.02MB + Index: 0.06MB
wp_feedmanager_field_categories: Data: 0.02MB + Index: 0.00MB
wp_feedmanager_product_feed: Data: 0.02MB + Index: 0.02MB
wp_feedmanager_product_feedmeta: Data: 0.02MB + Index: 0.03MB
wp_feedmanager_source: Data: 0.02MB + Index: 0.05MB
wp_itsec_lockouts: Data: 0.02MB + Index: 0.08MB
wp_itsec_log: Data: 0.06MB + Index: 0.03MB
wp_itsec_temp: Data: 0.02MB + Index: 0.06MB
wp_layerslider: Data: 0.02MB + Index: 0.00MB
wp_links: Data: 0.02MB + Index: 0.02MB
wp_options: Data: 3.52MB + Index: 0.17MB
wp_pmxi_files: Data: 0.02MB + Index: 0.00MB
wp_pmxi_history: Data: 0.02MB + Index: 0.00MB
wp_pmxi_imports: Data: 0.02MB + Index: 0.00MB
wp_pmxi_posts: Data: 0.02MB + Index: 0.00MB
wp_pmxi_templates: Data: 0.02MB + Index: 0.00MB
wp_postmeta: Data: 41.56MB + Index: 6.03MB
wp_posts: Data: 5.52MB + Index: 1.39MB
wp_revslider_css: Data: 0.13MB + Index: 0.00MB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB
wp_revslider_sliders: Data: 0.05MB + Index: 0.00MB
wp_revslider_slides: Data: 1.52MB + Index: 0.00MB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB
wp_termmeta: Data: 0.19MB + Index: 0.11MB
wp_terms: Data: 0.11MB + Index: 0.09MB
wp_term_relationships: Data: 0.41MB + Index: 0.45MB
wp_term_taxonomy: Data: 0.14MB + Index: 0.11MB
wp_usermeta: Data: 0.13MB + Index: 0.06MB
wp_users: Data: 0.02MB + Index: 0.05MB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB
wp_wc_gpf_render_cache: Data: 0.02MB + Index: 0.02MB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_gpf_google_taxonomy: Data: 1.52MB + Index: 0.00MB
wp_woof_query_cache: Data: 0.02MB + Index: 0.00MB
wp_yoast_seo_links: Data: 0.17MB + Index: 0.06MB
wp_yoast_seo_meta: Data: 0.06MB + Index: 0.00MB
wp_ywsfl_list: Data: 0.02MB + Index: 0.02MB

### Post Type Counts ###

acf-field: 7
acf-field-group: 3
attachment: 6223
custom_css: 1
customize_changeset: 14
envira: 2
fl-builder-template: 12
fl-theme-layout: 19
form: 1
fw_careers: 14
fw_team: 52
fw-event: 1
fw-event-search: 1
fw-slider: 1
gema75_wc_badge_sold: 1
machines: 1
nav_menu_item: 216
oembed_cache: 1
page: 83
post: 20
product: 334
revision: 666
tablepress_table: 6
testimonial: 6
woocommerce_offer: 4

### Security ###

Secure connection (HTTPS): ?Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?

### Active Plugins (33) ###

ManageWP - Worker: by ManageWP – 4.4.0
Advanced Custom Fields PRO: by Elliot Condon – 5.6.8
Antispam Bee: by pluginkollektiv – 2.7.1
Beaver Builder Plugin (Pro Version): by The Beaver Builder Team – 2.0.5
Beaver Themer: by The Beaver Builder Team – 1.1.0.2
CallRail Phone Call Tracking: by Last Mile Metrics
LLC. – 0.3.9

Custom Post Type UI: by WebDevStudios – 1.5.6
Custom Related Products for WooCommerce: by Scott Nelle – 1.3 – Not tested with the active version of WooCommerce
Enhanced E-commerce for Woocommerce store: by Tatvic – 1.2.2 – Not tested with the active version of WooCommerce
Envira Gallery - Fullscreen Addon: by Envira Gallery Team – 1.1.0
Envira Gallery - Gallery Themes Addon: by Envira Gallery Team – 1.3.1
Envira Gallery: by Envira Gallery Team – 1.7.2
Envira Gallery - Slideshow Addon: by Envira Gallery Team – 1.2.2
Envira Gallery - Videos Addon: by Envira Gallery Team – 1.3.2
Imsanity: by Shane Bishop – 2.3.10
Less & scss PHP Compilers: by Aristeides Stathopoulos – 2.0.1
List Subpages Widget: by Rachel McCollin – 0.5
WooCommerce Product Filter: by Mihajlovic Nenad – 6.5.4 – Not tested with the active version of WooCommerce
Product Enquiry Pro for WooCommerce (A.K.A QuoteUp): by WisdmLabs – 6.0.6
Slider Revolution: by ThemePunch – 5.4.7.1
Share, Print and PDF Products for WooCommerce: by Mihajlovic Nenad – 1.4.0 – Not tested with the active version of WooCommerce
Simple 301 Redirects: by Scott Nellé – 1.07
SSL Insecure Content Fixer: by WebAware – 2.5.0
Surbma - Yoast Breadcrumb Shortcode: by Surbma – 1.0.3
TablePress: by Tobias B?thge – 1.9
WooCommerce Search by Product SKU: by Clayton Kriesel [Three Remain Production] – 1.0 – Not tested with the active version of WooCommerce
WooCommerce Google Product Feed: by Lee Willis – 7.2 – 7.4.3 is available – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.3.3
WooSwipe: by Website Design – 1.1.6.6
Yoast SEO: by Team Yoast – 6.3.1
WP Media folder: by Joomunited – 4.4.3
WP Sitemap Page: by Tony Archambeau – 1.6.1
WPBase-Cache: by Vikrant Datta – 5.4

### Settings ###

API Enabled: ?
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #7077 - /our-products/
Cart: ? Page not set
Checkout: ? Page not set
My account: ? Page not set
Terms and conditions: ? Page not set

### Theme ###

Name: Beaver Builder Child Theme
Version: 1.0
Author URL: https://www.fastlinemedia.com
Child Theme: ?
Parent Theme Name: Beaver Builder Theme
Parent Theme Version: 1.6.4.1
Parent Theme Author URL: https://www.wpbeaverbuilder.com/?utm_medium=bb-pro&utm_source=bb-theme&utm_campaign=themes-admin-page
WooCommerce Support: ?

### Templates ###

Overrides: bb-theme-child/woocommerce/single-product/related.php version 1.6.4 is out of date. The core version is 3.0.0
Outdated Templates: ?Learn how to update

### WooCommerce Google Product Feed fields ###

Availability: Defaults to "available for order".
Condition: Defaults to "used".
Brand: Pre-populates from "pa_make taxonomy".
Product Type: Pre-populates from "product_cat taxonomy".
Google Product Category: 
Size system: 
Adwords labels: Pre-populates from "product_cat taxonomy".

### WooCommerce Google Product Feed options ###

Include variations in feed: Enabled
Send item_group_id: No

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter dreubens81

    (@dreubens81)

    I managed to temporarily fix this with some custom CSS

    /*forces WC product images to all be 200px in height */
    .woocommerce ul.products li.product a img {
    width: 100%;
    height:200px;
    }

    But it would be good to know why the problem occurred in the first place and if i can fix it with out the band aid solution

    Plugin Support Shaun Kuschel a11n

    (@shaunkuschel)

    Automattic Happiness Engineer

    Hey @dreubens81,

    There were some changes/fixes to gallery thumbnail images but I haven’t seen any new issues since 3.3.2.

    If you temporarily switch to a default theme and remove the CSS you added (on a staging site, preferably), are the thumbnail sizes/ratios incorrect?

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Woocommerce product image not correct since 3.3.2’ is closed to new replies.